AVG doesn't do anything to the viruses it finds

[JXC]

It finds dozen of Trojans et cetera. It does nothing to them. It is a fresh install, set to Automatically Heal. It ran for 45 minutes and did nothing to the files it found.

It says it found a Trojan Horse Downloader, but it just leaves it there untouched.

What is happening?

[JXC]

So now I have it set to pop up a dialog every time it encounters something, but half the time Heal is not an option and when i try to move the object to the Vault it says it cannot open it.

[dog]

Try running a scan in "Safe Mode (http://www.bleepingcomputer.com/tutorials/tutorial61.html)" <-Read link for instructions on how to boot into Safe Mode :)

[JXC]

Will try that. Thanks, Dog!

[JXC]

That did not work. 75 minutes to scan my disk and all AVG did was find viruses, but not clean them.

[JXC]

Help would be appreciated, as always.

FWIF, this started with MIRAR this morning.

Now the symptom is a pop up browser every three minutes or so.

Regards, all.

John

[kr4ey]

If you can't get AVG to work for you, and you have viruses I would be trying something else.
Avira AntiVir free is very good, and it uses the same AV signatues as the premium edition.

[Meriadoc]

-{ Quote: "this started with MIRAR this morning.
" }-
Yes try something else if AVG is not up to it.
I've recently cleaned up Mirar http://www.symantec.com/security_response/writeup.jsp?docid=2004-091714-4329-99&tabid=1
I opted to delete manually but also tried out Ad-Aware and SuperAntiSpyware which killed it off. Try running another virus scanner.

[divedog]

Where does AVG say they are located? If they are in system restore just reset it. If they are in temp Internet clear it out. Half the battle is detection and where the file is located.