XP Media Edition 64bit (please confirm)

[krunk]

I need to know for certain if True Image 8.0 (build 937) is compatible with Windows XP Media Edition 64bit platform... thx

[WSFuser]

afaik, True Image 8 does not have 64-bit compatibility. but u can still use the rescue cd.

[krunk]

WSFuser, thx for the reply. I was able to install True Image 8.0 (937), I aslo successfuly created an image and restored the image. The problem was realized after I got the "image successfuly restored" message and rebooted my PC. Upon reboot, I received a HAL.DLL error.

[Acronis Support]

Hello krunk,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

We are very sorry for the delay with the response.

Please be aware that, as WSFuser has already mentioned above, Acronis True Image 8.0 does not support 64 bit Windows editions. The support for these Windows versions was fist introduced in version 9.X. We therefore cannot guarantee that the restored 64 bit Windows will boot and function correctly in case of using version 8.0. If you want to be completely sure that the restored operation system will function properly, we recommend that you use version 9.X for your purposes.

Please visit Upgrade your product (http://www.acronis.com/homecomputing/sales/upgrade/) section of Acronis online store to purchase the upgrade from Acronis True Image 8.0 to Acronis True Image 9.0 Home.

Prior to purchasing the upgrade, we recommend that you download and install the free trial version of Acronis True Image 9.0 Home (http://www.acronis.com/homecomputing/download/trueimage/) in order to make sure that the software works fine on your particular software\hardware configuration.

You can find the detailed instructions on how to use Acronis True Image 9.0 Home in the respective User's Guide (http://www.acronis.com/homecomputing/download/docs/).

We also recommend that you take a look at Acronis True Image 9.0 Home FAQ page (http://www.acronis.com/homecomputing/products/trueimage/faq.html), Acronis Public Knowledge Base (http://www.acronis.com/enterprise/support/kb/) and this article (http://www.acronis.com/enterprise/company/inpress/2006/06-15-1ati.html) providing the illustrated instructions on Acronis True Image 9.0 Home installation and usage.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Alexey Popov