Update Authentication Issues

[GuKea]

Hi.
I've just downloaded and installed ewido 4.0.0.172 trial. Im trying to perform an update, and the ISA server requires authentication. As you can see from my screenshot, im using the administrator account and im logged on with administrative privileges.

Here is my logfile.txt:
application start was blocked because of several instances

Here is my error.txt:
Error: Wrong answer: HTTP/1.1 407 Proxy Authentication Required ( The ISA Server requires authorization to fulfill the request. Access to the Web Proxy service is denied. )
Via: 1.1 JENSEN
Proxy-Authenticate: Negotiate
Proxy-Authenticate: Kerberos
Proxy-Authenticate: NTLM
Connection: Keep-Alive
Proxy-Connection: Keep-Alive
Pragma: no-cache
Cache-Control: no-cache
Content-Type: text/html
Content-Length: 4105
, Position: .\DownloadHttp.cpp, 625

This above block is recursive. I added a trace on the ISA server (called JENSEN) and the report stated that no username was being sent so it was defaulting to 'anonymous'.

I have full access to any port when using the Administrator logon, however it seems that the username is not being sent, or not being picked up.

[vinzenz.ewido]

-{ Quote: "Hi.
I've just downloaded and installed ewido 4.0.0.172 trial. Im trying to perform an update, and the ISA server requires authentication. As you can see from my screenshot, im using the administrator account and im logged on with administrative privileges.

Here is my logfile.txt:
application start was blocked because of several instances

Here is my error.txt:
Error: Wrong answer: HTTP/1.1 407 Proxy Authentication Required ( The ISA Server requires authorization to fulfill the request. Access to the Web Proxy service is denied. )
Via: 1.1 JENSEN
Proxy-Authenticate: Negotiate
Proxy-Authenticate: Kerberos
Proxy-Authenticate: NTLM
Connection: Keep-Alive
Proxy-Connection: Keep-Alive
Pragma: no-cache
Cache-Control: no-cache
Content-Type: text/html
Content-Length: 4105
, Position: .\DownloadHttp.cpp, 625

This above block is recursive. I added a trace on the ISA server (called JENSEN) and the report stated that no username was being sent so it was defaulting to 'anonymous'.

I have full access to any port when using the Administrator logon, however it seems that the username is not being sent, or not being picked up." }-

Hi,

NTLM/Kerberos Authentication is unfortunately not supported.

Regards,
Vinzenz

[GuKea]

Oh, Ok.
Is there any way I can manually update the application without having to use the internet update feature? Such as installing a new definition file that I can download from my browser?

[peter.ewido]

Yes, there is :)
http://www.ewido.net/en/download/updates/

[GuKea]

Brilliant! I searched for quite some time looking for that but couldn't locate it. Thanks again!

Guy.

[Biscuit]

I am having the same issue. However Ewido is updating fine through 12 computers, but getting the same issue as you are with 3 computers.

I can't figure it out.