What in the world is this now

[shoe]

Just poped up.

http://www.iserv.net/~shoe/ewido.JPG

[Chubb]

-{ Quote: "Just poped up." }-

Hi shoe,

I have this before in the beta release. They need the files ewido.err, ewido.dmp and error.txt for analysis. Just send the files to technical support. ;)

[shoe]

where do i find those

[f3x]

*hint*

The path is in the error message.
Does ppl actually read error message before posting them here ?

[kjempen]

-{ Quote: "where do i find those" }-

According to the picture you posted, you should find it in:

"C:\Program Files\ewido anti-spyware 4.0\"

(look for ewido.err, ewido.dmp and error.txt)

[shoe]

-{ Quote: "*hint*

The path is in the error message.
Does ppl actually read error message before posting them here ?" }-no i guess i am stupid

[ronjor]

-{ Quote: "*hint*

The path is in the error message.
Does ppl actually read error message before posting them here ?" }-
Let's offer support here, not comments that can hurt other members. Think before you post.

[Chubb]

-{ Quote: "no i guess i am stupid" }-

Hi shoe,

The file ewido.dmp may or may not be created by Ewido when it encounter the error. If there is one in "C:\Program Files\ewido anti-spyware 4.0\", send it along with ewido.err and error.txt to technical support. If there is no ewido.dmp, just send ewido.err and error.txt to ewido support. ;)

[shoe]

Thank you I did that also this is from the event manager

http://www.iserv.net/~shoe/ewido2.JPG

[f3x]

-{ Quote: "Let's offer support here, not comments that can hurt other members. Think before you post." }-

Hi ronjor.. i agree that this post migth be a bit on the edge of what's acceptable and i'm sorry for it. However it's not rare that ppl does not pay attention to error messages.

My appologies to shoes.
Instead i'll leave a friendly message saying that alot can be solved by paying attention to error messages. THey are not designed only for the support team.

[shoe]

thanks

[ronjor]

Thank you f3x.

[shoe]

How long does it usually take to get a response from support?

[Chubb]

-{ Quote: "How long does it usually take to get a response from support?" }-

Within the same day...;)

[shoe]

I got a automatic acknowledgement on the 21st but nothing after

[NumberSix]

I am getting the same thing on both my Inspiron 1300 and Shuttle SN25P. Everything was OK yesterday, today they've both got the same problem.

[LokiLoki]

Me too. I just got the error and it happen when I update.
Now each update regardless of auto/manual will crash my ewido.
Checked the error log, says Internal Server Error.

[walkman666]

I got the same error messsage during the first two scans I have run with V4.0. I'll also send the log to support to see what they suggest.

- walkman

[shoe]

Good luck they don't answer me

[OldRebel]

I received the same message when I tried to update Ewido this morning. It crashed and a Dr. Watson log was created. I have sent all the information to Ewido support.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/25/2006
Time: 9:38:53 AM
User: N/A
Computer: HOMEDESKTOP
Description:
Faulting application ewido.exe, version 4.0.0.172, faulting module ewido.exe, version 4.0.0.172, fault address 0x0005f4ee.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 77 69 ure ewi
0018: 64 6f 2e 65 78 65 20 34 do.exe 4
0020: 2e 30 2e 30 2e 31 37 32 .0.0.172
0028: 20 69 6e 20 65 77 69 64 in ewid
0030: 6f 2e 65 78 65 20 34 2e o.exe 4.
0038: 30 2e 30 2e 31 37 32 20 0.0.172
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 35 66 34 t 0005f4
0050: 65 65 0d 0a ee..

[LokiLoki]

Woah after I restart my pc, I updated ewido and there's a big update of size 4261kb. Maybe that's the fix.

[NumberSix]

Ewido's working again for me now, it doesn't quit out any more, at least on the SN25P (I haven't tried the laptop again yet).

EDIT: Yup, laptop's fine now too.

I managed to update manually (a big - full? - download), followed by a quick memory scan worked fine.

My guess, is something went haywire with the auto-update earlier today (which is why the laptop went wrong went I switched it on).

For everyone else that had this problem, try updating manually, and hopefully the problem will go away.

[shoe]

I got a large auto update hope it was the fix would be nice if someone from the company would comment

[gerardwil]

-{ Quote: "I got a large auto update hope it was the fix would be nice if someone from the company would comment" }-

That was a database update.

Gerard

[peter.ewido]

As Gerard said, it was only a database update.

[walkman666]

Thanks Peter...so given that the update was db only, what is the fix for this error message? It seems to be affecting a number of us. thx, walkman

[shoe]

http://www.iserv.net/~shoedsl/error2.JPGsecond time

[shoe]

Is someone going to address this problem or what?

[basti]

-{ Quote: "Is someone going to address this problem or what?" }-

Send an email to ewido support ;)

[shoe]

I did that last time along with all the logs and screen shots and no one responded

[vinzenz.ewido]

-{ Quote: "I did that last time along with all the logs and screen shots and no one responded" }-

Hi shoe, this is my fault i have to admit :(

I have tested your dump file and a few other files and found nothing what helped me. And afterwards I have forgotten to respond. I am sorry :(

After checking my support mails I have found your emails (4).

:-[

Unfortunately I could not get any (for me) needful information from this dump. This sometimes happens. The bad thing on this is, that I cannot figure out what crashed, why it crashed and where it crashed.

I'm really sorry about that.

If it is ok for you, I will send you a pm with my email adress so you can send the dump file this time to me directly.

I hope you can forgive me my mistake.

Regards,
Vinzenz

[shoe]

ok thanks

[shoe]

You should have it now I just sent it thanks

[vinzenz.ewido]

-{ Quote: "You should have it now I just sent it thanks" }-
I have checked it, it should be fixed in the upcoming version.

Regards,
Vinzenz

[shoe]

thank you

[shoe]

By version do you mean a revision? upgrade? update?

[vinzenz.ewido]

-{ Quote: "By version do you mean a revision? upgrade? update?" }-

The next upcoming release of the ewido.exe binary. With an increased version number.

Regards,
Vinzenz

[shoe]

thanks

[btman]

I like how it says.... Something bad happened lol Like it doesn't know what... or doesn't want to tell you.. thats awesome,..

[shoe]

Started doing it again today