Using the bootup recovery disk on a Gigabyte GA-965P-Ds3

[trichard68]

How come cannot detect any SATA disk after bootup ?

I am trying out the True Image 9.1 trial .....

The board : http://www.gigabyte.com.tw/Products/Motherboard/Products_Overview.aspx?ProductID=2321&ModelName=GA-965P-S3

[Acronis Support]

Hello trichard68,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/enterprise/products/).

Please accept our apologies for the delay with the response.

Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

If your hard drives are still not recognized then the problem is most likely caused by the lack of the appropriate drivers for your particular hardware devices. In this case, please provide us with the following information:

- Create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317);

Note that sometimes the sysinfo.txt file is not readable from under Windows. In this case please try entering the file name using capital letters (SYSINFO.TXT) or follow the instructions provided in this previous post (http://www.wilderssecurity.com/showpost.php?p=636167&postcount=3).

If you do not have a floppy drive then please take a look at this previous post (http://www.wilderssecurity.com/showpost.php?p=678565&postcount=5) explaining how to save the sysinfo.txt file to USB flash drive.

- Let us know the exact vendors and models of the hard drives you use.

Then submit a request for technical support using Ask a question before you purchase Acronis software (http://www.acronis.com/enterprise/support/) link. Provide the files and information collected in your request along with the link to this thread. We will investigate the problem and try to provide you with the most suitable solution as soon as possible.

Please note that a possible workaround is to use Bart PE based CD containing Acronis True Image plug-in. This CD allows you to boot your computer into a Windows like environment adding the appropriate drivers for your hardware. There should not be any problems recognizing your hard drives in case of using Bart PE based CD.

Thank you.
--
Aleksandr Isakov