DiamondCS - In Jeopardy ?

[boleyd]

The lack of response to queries and the static nature of the web site creates the impression that DiamondCS may discontinue operations. These little groups create some very good software (free & pay). However, they are quite fragile and depend upon the good health, social stability, and financial factors affecting the members of the group.

The product is sufficiently mature to survive. However, you better copy it to a CD/DVD since the web site can evaporate quite quickly.

Dick

[Rasheed187]

I´m also not sure if this company will survive on the long run, I mean PG, Port Explorer and some of the freeware apps are still great tools of course, but the main products (PG, PE, WG) have not been improved a lot the last couple of months. I mean look at all the requests, not a lot are making it into the products, it seems. ::)

[controler]

No one is sure what is going on or if they do know, are not saying.

Maybe another company is in process of buying them. There seems to be alot of that going on lately.


con

[Wayne - DiamondCS]

-{ Quote: "Maybe another company is in process of buying them." }-
I can confirm that's not the case, we're just extremely busy in R&D - lots, and lots of R&D. You may have noticed quite a few releases of ProcessGuard recently, but what you haven't seen is everything else we're working on, and the R has definately paid off with the D full steam ahead. :)

-{ Quote: "There seems to be alot of that going on lately." }-
Absolutely correct!

The new website is just around the corner - it's mostly finished and just needs the new members area and license server tied in with it now which is what I'm currently working on but that's not as simple as it sounds, and as a consequence the current website hasn't been updated very often as that time has been spent on developing the new site. When that's launched you'll be able to access a lot of new tools immediately that are already ready, but we also have several brand new programs just around the corner, including two that are just about ready for release and will become available not long after the new site is up.

Thanks for everyone's patience in the meantime, we're excited about getting both the new website and all these new programs available and it'll be something of a mini-flood of releases when we do. In the meantime why not try the latest release of ProcessGuard? :)

Best regards,
Wayne

[azumi21]

-{ Quote: "In the meantime why not try the latest release of ProcessGuard? :)

Best regards,
Wayne" }-

yep it's the end.

=\

[Devinco]

Thanks for the update Wayne.

We may complain a lot, but it's because we missed you guys. ;D

[strangequark]

Oh! Ye of little faith ;D

[Wayne - DiamondCS]

-{ Quote: "yep it's the end.

=\" }-

And how is that?

[strangequark]

I think he's being facetious, or at least I hope that's what it is.
Can't wait to see what the new offerings from you guys at DCS are, any hints Wayne, to get us all excited. We've all been waiting very patiently, well some of have, since TDS went down and you mentioned then you had some interesting stuff on the horizon. Boy that was just over a year ago now, if you can come up with something that will slow down the passing of time you'll be on a winner :-)

[Paranoid2000]

-{ Quote: "...what you haven't seen is everything else we're working on, and the R has definately paid off with the D full steam ahead. :)" }-The D in this case presumably is not referring to Documentation (http://www.wilderssecurity.com/showthread.php?t=139783)... ;)

[CloneRanger]

Nice to see Wayne replying within 24 hours. I await the, restyled website, improvements in existing products and new products with eager anticipation

What concerns me is the infamous phrase > just around the corner < used several times. I hope this time everything promised will materialise on time or thereabouts. Otherwise please don't lead people on with false hopes, no matter how well intentioned they may be when made. This only serves to create further bad feeling and mistrust, which you can ill afford to make

I also sincerely hope some serious lessons have been learnt through all of the recent past and will not be repeated in any way

Having said that, i do wish you every success and hope that things will turn around, and you can have a fresh start rebuilding peoples confidence in you and your products. Everybody makes mistakes in life, and public ones are there for all to see. But taking responsibility for them, learning from them and ensuring they are not repeated, are all hallmarks of a good character

[Kush]

Hello Wayne,


That's great news!But how does this help me? In the here and now? I can't upgrade your software from version 3.150.They just don't work!(beta,or final 3.4)And I am not the only one having this problem.Funny how you did not answer any PG error questions people have been asking about? (I know your too busy at the moment,but come on..)

So the million dollar question is when will this problem be worked on or fixed? ???

In a few months it will be one year! And no sign of any answer or clue about these PG errors. How do I go around fixing these errors please?
I did follow the step-by-step guide and still nothing doing.

I have uninstalled every program at start-up and still I can't upgrade beyond v3.150.

So if it not a driver conflict what is it please? Fair question I think?,but seems these questions are never answered.:-\

PG v3.150 works great!But upgrading is no longer a joke,it more like a bad virus,read my PG error thread if you care to know all the errors I am getting.And the aftermath of installing your software is more like my computer has been nuked!Please when your done fixing your new website will you help me please? Thanks for your time.;)
KuSh

[Mele20]

azumi21 is probably right. It's all over. As one respected member of dslreports said in the thread over there "if I was a betting man, I bet on the latter" - "latter" being that DiamondCS is finished with the former being just what Wayne posted.

We've been promised all this many times over now. I'll believe it when I see it. In the meantime, Wayne, what is the justification for ignoring support of users in this forum begging for help? If you want to ignore me (which you have) that's ok ...I guess my posts rub you the wrong way...but I really dislike seeing all these other folks asking for help and no help is forthcoming.

As I've said before here, I hope you prove me wrong but your post did nothing to alleviate my worries.

[boleyd]

Perhaps the lesson to be learned is that customer service preceeds everything in terms of the business function. To place technical advancement (R&D) before the needs of current customers is folly. Many of those who are ignored may not purchase the new product, or through the Internet describe their experiences. Thus by not investing time in servicing existing customers the Company fails to meet its expectations on new products sales.

To many little companies fail because it is "more fun" tinkering than supporting !!

Dick near 5G8

[Atomas31]

-{ Quote: "
In the meantime why not try the latest release of ProcessGuard? :)
" }-

Are you kidding me? I keep my version 3.15 (wich working well) until you resolved the numerous issue reported on this forums and for wich you didn't gave any support...

Best regards,
Atomas31

[shaunwang]

-{ Quote: "Are you kidding me? I keep my version 3.15 (wich working well) until you resolved the numerous issue reported on this forums and for wich you didn't gave any support...

Best regards,
Atomas31" }-

Please understand Wayne like this at least he shows us he is reading but had no time to review one by one. The problem will soon be solve once everything is up nicely you see creating a nice website is not easy. One take take the mass, attract the mass, and handle the mass of requests, people and resources.

At least he take a bit time off to reply to this post since it was a case where it might cause all registered users to become chaotic.

we should wait patient more since Wayne had already responded give him time and others moderators of Diamond CS to provide us with better service once everything is settled I guess.

But one thing time- frame which Wayne only mention soon but the dateline worries me

[Edwin024]

Just around the corner was also the case for TDS....see how that ended....:lurking:

[bigc73542]

concerning the future of the company, the only prudent thing to do is wait and see. Griping and venting frustration will get you no where. It is possible the situation is as Wayne stated. As for me I will just have to wait and see what happens.

bigc

[Rainwalker]

-{ Quote: "
Everybody makes mistakes in life, and public ones are there for all to see. But taking responsibility for them, learning from them and ensuring they are not repeated, are all hallmarks of a good character" }-
Nicely summed up...

[controler]

-{ Quote: "concerning the future of the company, the only prudent thing to do is wait and see. Griping and venting frustration will get you no where. It is possible the situation is as Wayne stated. As for me I will just have to wait and see what happens.

bigc" }-


I did not say much in the old TDS bashing thread and won't say much here either. I wouldn't say that griping about none listening to bugs or asking for help is such a bad thing. If it is all about R&D, who is supplying bugs in new builds that being tested? Development is about fixing bugs. I am aware that some things found are not bugs at all but rather system or program conflicts.

I have bought all their products because they were worth it.
Now I will sit back and watch and waite like you BigC.
I will not bother to post or e-mail what could be bugs or questions.

Bruce

[Carver]

I saw this all coming when TDS-3 was cut. But the fat lady hasn't finished singing yet, so we will just have to sit and wait see how it turns out.

[Detox]

Just because there's some discontent here doesn't mean we're going to start advertising software - one such post removed.

[Red Dawn]

If I remember correctly, DimaondCS is a small company, like only 3 or 4 people if I'm not mistaken, so I can understand how they don't have time to do all at once kind of setups to make customers happy. You also have to go by what the company owner/rep says, until something else proves otherwise. No need to say it's the end, when in fact, you don't know that, you only SPECULATE.. I agree, and hope Wayne reads this, that CUSTOMER SERVICE is key for a company. You can have great products, but if you can't help the customer, or answer simple questions, you'll be doomed. Maybe you should have somone just for tech support, and nothing else, so that customers, or potential customers, have help where they dont' have to wait days, or more, for help, sometimes, not at all.. It will ONLY help your company, and it's future.

[Dazed_and_Confused]

I have to agree with Red Dawn. Diamond CS is apparently a small company, probably run out of someones garage. While they don't always respond immediately to posts, someone else with an answer usually will. I also have complained about the web site being outdated. All in all, in retrospect I'd say that you just can't compare DCS to how other software companies are managed (updated web sites, help desks, new releases every month, etc). DCS makes leading-edge stuff that works, and that's the bottom line for me.

I think they will be around for some time.

[G1111]

I also am a happy user of PG. It works and works well.

[Detox]

Sorry to spoil the party here but a few garbage replies have been removed - I think all the posters know just why.

[strangequark]

Yes, there has been a lot of hysterical ravings going on with this thread, most if not all unwarrented. To keep going on that DCS is about to go under based on what happened to one line of software over a year ago, and their failure to update their website is at the very least building a rather large mountain out of a pretty small mole hill. The past 12 months has seen updates to Port Explorer and Process Gaurd, the latter being updated several times the last being only a very few weeks ago, hardly I suggest the actions of a company who have thrown in the towel. We all hated what happened to TDS but it's time to let it go, the web site hasn't been updated, OK, Wayne says that's happening now, we'll see in time. What I want, and I suspect most people who come to this forum, is good reliable security software and DCS delivers in spades, I hope their new range is as good as their current products and I'm sure it will be. I would rather wait till they had things working properly than have them release stuff early just to keep a few people off their backs.

[Mele20]

I am concerned about the almost complete lack of support recently - not the website or TDS_3 . Support for EXISTING products comes FIRST or should. The picture we get though with DiamondCS since Jason left and Gavin became part time is that research and development are the gods. I am not interested in new products from DiamondCS. I am interested in having the the product I use work properly and in getting proper support. More than that, I am interested in seeing those who beg here for help helped! I think I pissed off DiamondCS so that is ok but that doesn't mean everyone else should not get help. Wayne should have spent his time doing some support here instead of making more vague promises. He told us last Christmas that all these great new products were being introduced any minute...It is now August and no sign of them. Maybe they proved harder than expected to develop. OK. But how does that explain the lack of support?

I really like PG but I have little patience for companies that screw up on support. Support is the most important element of all...more important than the application actually because without excellent support you got nothing. This is especially true when the product has a new version that has become another new version, the another new version, etc. and still has problems. A wise software company doesn't introduce a new version of a product and then disappear supportwise and that is what has happened here.

If I was someone looking to get PG presently, no matter how great it is (was?), I would run the other direction as fast as possible and look for a similar program that maybe isn't quite as good, or has elements I don't particularly like, but does have excellent support. That is my rule for any application that isn't free and even free ones need reasonable support or I don't bother with them.

[Green Giant]

I have Process Guard 3.4, and have just been to the Members' Section of the DiamondCS web site hoping to download the apparently later version. After downloading it I find that the file is one earlier than 3.4 - not a way to win friends and influence people is it!

Incidentally I signed up for e-mailed newsletters from DiamondCS a few years ago and have yet to receive one.

[Bubba]

"DiamondCS - In Jeopardy ?"

As the thread starters question has been answered here (http://www.wilderssecurity.com/showthread.php?p=808733#post808733) by a DiamondCS rep....We'll bring this thread to a close and move on to assisting each other with our ProcessGuard issues.

Bubba