Nod32 (paid version) and Kerio Mailserver?

[softtouch]

I used a while Nod32 trial with the kerio mailserver plugin for nod32 and all works fine, kerio scanned all my emails.
I recently purchased a licence for nod32 and since then, kerio want scan any longer. I found on the kerio website that I would need an additional licence, issued by eset in order to use my licenced nod32 with keri... on the eset website, I just got the link back to the kerio website...
That is really weird. I used the trial, which worked perfect, and after paying for the full version, I have to buy ANOTHER licence????
I sent emails to kerio AND eset, but no response at all...

[NOD32 user]

-{ Quote: "I used a while Nod32 trial with the kerio mailserver plugin for nod32 and all works fine, kerio scanned all my emails.
I recently purchased a licence for nod32 and since then, kerio want scan any longer. I found on the kerio website that I would need an additional licence, issued by eset in order to use my licenced nod32 with keri... on the eset website, I just got the link back to the kerio website...
That is really weird. I used the trial, which worked perfect, and after paying for the full version, I have to buy ANOTHER licence????
I sent emails to kerio AND eset, but no response at all..." }-I would have thought it was the case that you did need to have your NOD32 licenced for Keiro - much the same way you need a seperaite licence for Exchange mailboxes, but could you tell us which trial you were using?

Cheers :)

[softtouch]

The trial of nod was a 2.50 (or 2.51, not sure anymore). This worked fine with my kerio mailserver. Since I downloaded the commercial version of nod32 after purchasing a licence for it, it does not work any longer with kerio.
On the kerio website is written, I need a "special" licence, issued by eset. On the eset website is written, I need to contact the kerio website... and so on.
If this is the case, I will "downgrade" to the trial again. Now I have a licenced nod32, but no more mailserver protection... thats weird. The reson I bought the licence was that I just wanted to continue using nod32, the official way.
If you really have to purchase another licence, WHY is the trial working and not the full version???

[NOD32 user]

-{ Quote: "The trial of nod was a 2.50 (or 2.51, not sure anymore)....If you really have to purchase another licence, WHY is the trial working and not the full version???" }-I guess that's why I wondered which trial you were using - Was it downloaded from ESET's site or another?

[ASpace]

NOD32 user, see this
http://www.eset.com/products/email_servers.php

See the link for Kerio's trial ???

[softtouch]

For the trial is a module available, downloadable on kerios website:
"Download and install the NOD32 Module for Kerio MailServer."

Means, trial user have better protection than paid user.
Once you get the commercial nod32, you have to spend more money to have all the protection you have from the trial... weird.

Point here is, the free trial works fine and it cost me nothing, the paid nod32 cost me money for the licence AND another money to just use it with my mailserver.

If I only would get ANY response from eset, I emailed them more than once but do not get ANY response.

[NOD32 user]

-{ Quote: "NOD32 user, see this
http://www.eset.com/products/email_servers.php

See the link for Kerio's trial ???" }-Well, yes - but all of those link back to http://www.eset.com/download/index.php which is the normal download-a-trial / request-a-trial page.

What I'm wondering is what version the OP trialed (Standard/Professional/Enterprise) and if they got it from ESET, and whether or not the purchased licence is for the same version.

[NOD32 user]

-{ Quote: "For the trial is a module available, downloadable on kerios website:
"Download and install the NOD32 Module for Kerio MailServer."

Means, trial user have better protection than paid user.
Once you get the commercial nod32, you have to spend more money to have all the protection you have from the trial... weird.

Point here is, the free trial works fine and it cost me nothing, the paid nod32 cost me money for the licence AND another money to just use it with my mailserver.

If I only would get ANY response from eset, I emailed them more than once but do not get ANY response." }-Which OS are you running on - Linux or Windows?

The Kerio pages are pretty specific -{ Quote: "Supported operating systems
Linux edition of Kerio MailServer requires the NOD32 for Linux Mail Server Version 2 package with a valid license.

Windows edition of Kerio MailServer and Kerio WinRoute Firewall require the NOD32 for Windows Version 2 package with a valid license." }-and-{ Quote: "...To attach licensed version of NOD32 to Kerio products:

1. Click on “NOD32 System Setup” and then click on "Setup."
2. Go to the "License keys" tab and select "Add..."
3. Select the license file for NOD32. NOD32 for MailServer and Kerio WinRoute requires a special license provided by Eset. ..." }-You must have read all this when you set up your trial?

I can only think that nobody knew you wanted to use NOD32 with Kerio or you would have got the licence you needed... ???

I'm sure somebody from ESET will be along before too long

Cheers :)

[softtouch]

I use Windows XP, SP2, as my server. That PC is uses as a web, ftp and mailserver and hosts 5 domains and many email users, which have now no protections anylonger from my side. If I would know what happen, I would not have bought a nod32 licence and would continue use the trial.

[ASpace]

-{ Quote: "I use Windows XP, SP2, as my server. That PC is uses as a web, ftp and mailserver and hosts 5 domains and many email users, which have now no protections anylonger from my side. If I would know what happen, I would not have bought a nod32 licence and would continue use the trial." }-


And how exactly would you continue using the trial version which expires 30 days after being installed ? ? ? I hope you are not a cracker :dry:

:thumb:

[softtouch]

-{ Quote: "And how exactly would you continue using the trial version which expires 30 days after being installed ? ? ? I hope you are not a cracker :dry:

:thumb:" }-

The trial is not yet expired...
And, I AM NOT using nod32 illegal! :thumb:

[NOD32 user]

-{ Quote: "I use Windows XP, SP2, as my server. That PC is uses as a web, ftp and mailserver and hosts 5 domains and many email users..." }- A busy PC indeed :)

I have asked if someone from ESET will comment.

Cheers :)

[ASpace]

-{ Quote: "The trial is not yet expired...
And, I AM NOT using nod32 illegal! :thumb:" }-

;) OK

[Bandicoot]

The single-user trial version of NOD32 does indeed work with KMS, but if you decide to purchase NOD32, you'll need a special license - the standard NOD32 won't work. To do this, you should contact the sales department of a reseller in your country.

Cheers,
Bandicoot.

[softtouch]

-{ Quote: "The single-user trial version of NOD32 does indeed work with KMS, but if you decide to purchase NOD32, you'll need a special license - the standard NOD32 won't work. To do this, you should contact the sales department of a reseller in your country.

Cheers,
Bandicoot." }-

This is what I was trying. I contacted my local ("local" means around 1000km far away) dealer and also eset, but did not get any response at all. I also tried to contact esets sales department, same story, no response since now 3 days). So what else could I try?
However, is it not funny that the trial version works fine and the paid version not? I am asking myself WHY did I waste the money? I wanted nothing else than just register it, WITHOUT loosing protection.

[NOD32 user]

-{ Quote: "The single-user trial version of NOD32 does indeed work with KMS, but if you decide to purchase NOD32, you'll need a special license - the standard NOD32 won't work. To do this, you should contact the sales department of a reseller in your country.

Cheers,
Bandicoot." }-Thanks Bandicoot :)

If I understand, the installed NOD32 application is the same but the licence is different?-{ Quote: "This is what I was trying. I contacted my local ("local" means around 1000km far away) dealer and also eset, but did not get any response at all. I also tried to contact esets sales department, same story, no response since now 3 days). So what else could I try?
However, is it not funny that the trial version works fine and the paid version not? I am asking myself WHY did I waste the money? I wanted nothing else than just register it, WITHOUT loosing protection." }-Ok - The reseller or distributor you purchased from is the first person you need to make contact with, even if you need to telephone them.
Be aware that whoever you speak with will probably have no idea that you have already tried to email, or that you have had any issue at all especially if you purchased from them online - but quote your current licence number (AV-xxxxxxx) and if you will take your time to explain to them that you wanted to use NOD32 for Keiro and tell them what has happened I'm sure they will be able to help and find out the cost of the licence you do need.

It would be great if you could post back here again just to let us know how you get on.

Cheers :)

[Bandicoot]

Hi NOD32 user.... yes, the trial version is designed to work without the need for a license file from KMS whereas the registered version is not.

Softtouch.... NOD32 user's advice is spot on about contacting your reseller. If you have any problems getting hold of their sales team, please drop a line to support @ eset.us and I'll try to assist.

Cheers,
Bandicoot.

[softtouch]

-{ Quote: "Hi NOD32 user.... yes, the trial version is designed to work without the need for a license file from KMS whereas the registered version is not.

Softtouch.... NOD32 user's advice is spot on about contacting your reseller. If you have any problems getting hold of their sales team, please drop a line to support @ eset.us and I'll try to assist.

Cheers,
Bandicoot." }-

I sent emails to support and sales but do not get ANY answer.
First time I filled up an online support form on esets website, I got an answer that my request is forwarded to sales@eset.com and that I could contact them directly, what I have been trying since days...
I am queit nervous now, running the email server without any protection. Guess, I have to shutdown the server and find an excuse for the users until I got a solution. If nothing helps, I have to change to another av software. All other supported av do not need any additional licence, just nod32 need it...

[Blackspear]

-{ Quote: "I sent emails to support and sales but do not get ANY answer.
First time I filled up an online support form on esets website, I got an answer that my request is forwarded to sales@eset.com and that I could contact them directly, what I have been trying since days..." }-Please send an email to support @ eset.us as advised and they should be able to sort you out...

Let us know how you go.

Cheers ;D

[softtouch]

-{ Quote: "Please send an email to support @ eset.us as advised and they should be able to sort you out...

Let us know how you go.

Cheers ;D" }-

I DID that already 2 days ago, but will try to send email AGAIN to them.
Problem is, I am living now in the Philippines and the only "local" dealer is around 1000km far away. I tried to contact this dealer too, but they only told me they have forwarded my request to eset... so same story.
However, will email them NOW again and will report back.

[Blackspear]

-{ Quote: "I DID that already 2 days ago..." }-Bandicoot (from the USA Office) only gave you this advice and email address today.

Cheers ;D

[softtouch]

-{ Quote: "Bandicoot (from the USA Office) only gave you this advice and email address today.

Cheers ;D" }-

I had the email address support@eset.us and sales@eset.com already, given by another nod32 dealer.

I sent again email, which was also delivered. Will see if I get NOW an answer. If no answer again within 24h, I just surrender and purchase another av scanner, even I DO NOT LIKE to remove nod32, but its useless for me if it wont work with the email server. I will run in trouble soon if my server spread malware or whatever to my users.


The server has successfully delivered your mail message

Subject: Nod32 (paid version) and Kerio Mail Server Request
Date: Tue, 1 Aug 2006 10:00:08 +0800

to the following addresses:

<support@eset.us> (relayed)

[softtouch]

Finally, I got some answers from a dealer in Manila.
Eset seems to have them informed that a licence to just use it with my email server would cost me another $300+, THIS IS unacceptable for me.
I will now finally ban nod32 from my server and will purchase sophos, which cost me NOTHING extra. This is UNBELIEVABLE in my eyes.
I am really pissed off and will sure NOT recommend nod32 to anybody anymore.
It means, it cost me a total of $380+ to just do the same than the trial does! Imagine! So better be a trial user than purchasing nod32!
However, this was a lesson for me. Fortunately, I only lost $80 for the licence.
For me, if I have a trila of ANY program and it works as it should, and I decide to purchase a licence, I EXPECT it does the same, right?

[NOD32 user]

-{ Quote: "Finally, I got some answers from a dealer in Manila.
Eset seems to have them informed that a licence to just use it with my email server would cost me another $300+, THIS IS unacceptable for me.
I will now finally ban nod32 from my server and will purchase sophos, which cost me NOTHING extra. This is UNBELIEVABLE in my eyes.
I am really pissed off and will sure NOT recommend nod32 to anybody anymore.
It means, it cost me a total of $380+ to just do the same than the trial does! Imagine! So better be a trial user than purchasing nod32!
However, this was a lesson for me. Fortunately, I only lost $80 for the licence.
For me, if I have a trila of ANY program and it works as it should, and I decide to purchase a licence, I EXPECT it does the same, right?" }-Sure - JMHO but you used a trial NOD32 for Keiro - and when you purchase a NOD32 for Keiro licence it will work just the same. I'm sorry that there was a misunderstanding about the licencing requirement.

NOD32 for Keirio is licenced per mailbox right?

Also IMHO a clarification on the Keiro page would have helped this in advance. I can certainly understand how this has come about. Perhaps it would be worth dropping them an email as well, even with a link to this thread - explaining your experience?

Thanks for posting back to let us know the result.

Cheers :)

[softtouch]

I just purchased sophos, installed it and it works fine, even with the email server. I will use nod32 on my other "server-free" computers, but I learned my lesson.

Just imagine: I write a software (what I do, thats my job), and release it as a trial. This software will inform you if a website has changed its content. It all works fine, even with the yahoo website. So you decide "Oh, thats great, I buy a licence". After you paid for a licence, you figure out that it wont work any longer with yahoo and you would have to pay much more money in order to let it do what the trial did. Would you find it funny? Would you not complain, even there was anything written on my website about that? I would (and did in the nod32 case). For me, it NOT a misunderstanding. I just expect that a FULL version does exact the same the trial does, you not?

However, case closed, nod32 removed and all are happy (eset even more, they got my $80 for something I cant use).

So, I suggest this thread will be just closed now.

[SnOoPDoGgYDoGg]

hi everyone just thought i'd post this this deals with his question about kerio mailserver and nod32 this might help answer his question maybe not lol

http://support.kerio.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=54


SnOoP

[alglove]

Ah ha!
-{ Quote: "You need a "NOD32 for Kerio" license from Eset to use the plug-in. This also gives you license to use the standard NOD32 anti-virus program (which you need to make the plug-in work) so there is no need to buy that separately." }-
Thanks for the link, SnOoP. If nothing else, this may help somebody else down the road. :thumb:

[NOD32 user]

-{ Quote: "Ah ha!-{ Quote: "You need a "NOD32 for Kerio" license from Eset to use the plug-in. This also gives you license to use the standard NOD32 anti-virus program (which you need to make the plug-in work) so there is no need to buy that separately." }-

Thanks for the link, SnOoP. If nothing else, this may help somebody else down the road. :thumb:" }-Thanks also for the link.

The many times I've looked at that page(actually not that page) today and yesterday to re-read the instructions, that is the first time I've noticed that post at the bottom. It does certainly clarify things - BUT

IMHO it would be good service if that were also mentioned both on this (http://support.kerio.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=344) page which is for the product that the OP was wanting to use and here (http://support.kerio.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=345) if further licence explanation is required for step 6 - then in all cases also elsewhere, either at the top of the documents discussing which version you need to download probably, otherwise somewhere notable where it cannot be easily missed.

Cheers :)

[agoretsky]

Hello,

The trial version of NOD32 is just that--a version of the software which potential customers can try free-of-charge in order to determine if the software package meets their needs. At the end of the trial, if the customer wanted to purchase the software, they could then contact ESET's sales team to find out the cost of a license, learn about companion products, possibly have their evaluation period extended if they were still researching the purchase and so forth.

I think what happened here was that it wasn't clear that the home user license for NOD32 didn't include a license for a version to run on a mail server. Is that correct?

I will speak to our sales and marketing departments to see if there is some way this information can be presented in clear fashion on our web site.

Regards,

Aryeh Goretsky

[softtouch]

I made the mistake of buying a normal licence because of lacking information on my dealers website.
I had the trial running, which worked with kerio. So I decided to buy a licence for this good av scanner. I visited the eset website, clicked on the "Purchase" button at the top and have been redirected to the website of my local dealer "http://www.valueline.com.ph/". On their website is nothing like "Purchase" or "Buy" etc. so I contacted them via email that I want to licence my nod32. They emailed me the amount I had to pay, what I did immediately and a moment later I got via email my registration information. So I downloaded from a link in the email the commercial version, uninstalled the trial etc., installed the commercial, registered it and was surprised that it did not work anymore with kerio.
If on the website would be something written that I would need a "special" license, I would be informed, but there is anyhow nothing on the local eset dealers website. Just try to checkout this website and try to find any purchase option... so HOW could I know? everytime I click on the purchase button on esets website, I am always formwared to this site.

All would not be a problem if nod32 would be able to scan the stored email messages from the kerio store folder, but it cant. I sent the eicar testfile via email to my email server and it was stored in the store folder and forwarded to my client computer without recognized by nod32. The format of kerio's email messages are ordinary .eml emails, can be open directly via outlook express from the store folder, so why does nod32 not scan them, even the folder is NOT excluded from scanning? If the virus is in a zip attached, nod32 cant scan them (the eicar test), if the virus is as com attached, it catch them (eicar.com attached to email).

[NOD32 user]

-{ Quote: "All would not be a problem if nod32 would be able to scan the stored email messages from the kerio store folder, but it cant. I sent the eicar testfile via email to my email server and it was stored in the store folder and forwarded to my client computer without recognized by nod32. The format of kerio's email messages are ordinary .eml emails, can be open directly via outlook express from the store folder, so why does nod32 not scan them, even the folder is NOT excluded from scanning? If the virus is in a zip attached, nod32 cant scan them (the eicar test), if the virus is as com attached, it catch them (eicar.com attached to email)." }-During setup you would have excluded the mail folder to avoid possible conflicts-{ Quote: "Go to the "Exclusion" tab and select "Add..."
Click on "Directory..." and navigate to the location of the Store, Archive and Backup folders for Kerio MailServer.
Default location: C:\Program Files\Kerio\MailServer\store" }-
Cheers :)

[softtouch]

-{ Quote: "During setup you would have excluded the mail folder to avoid possible conflicts
Cheers :)" }-

No, the folder is NOT excluded, nod32 catch it if it is not in a zip attached to the email, but soon the virus is attached to an email as zip, its not recognized.

[NOD32 user]

-{ Quote: "No, the folder is NOT excluded, nod32 catch it if it is not in a zip attached to the email, but soon the virus is attached to an email as zip, its not recognized." }-This is true - AMON checks archives when they are unpacked.

Cheers :)

[softtouch]

-{ Quote: "This is true - AMON checks archives when they are unpacked.

Cheers :)" }-

I manually scan the file, it recognize it as eicar test file.
If I try to save the zip from the email, it is also recognized, without extracting it.
So my conclusion is, that nod32 does not scan mime encoded zip files (eml files), but other mime encoded files. But why does it recognize eicar if I manually scan the eml file? Why can amon not do the same, at the moment the file is created? Do I miss anything? I just dont understand it clearly.

[NOD32 user]

-{ Quote: "I manually scan the file, it recognize it as eicar test file.
If I try to save the zip from the email, it is also recognized, without extracting it.
So my conclusion is, that nod32 does not scan mime encoded zip files (eml files), but other mime encoded files. But why does it recognize eicar if I manually scan the eml file? Why can amon not do the same, at the moment the file is created? Do I miss anything? I just dont understand it clearly." }-I should have said 'This is true - AMON checks archives when they are unpacked or when a file is created.'
Sorry, my mistake :)
I believe you are correct about AMON and MIME encoded zip, but this is the normal purpose for IMON/EMON with POP3 and EMAPI respectively (IMON should by default be disabled on a server)

Cheers :)

[softtouch]

-{ Quote: "I should have said 'This is true - AMON checks archives when they are unpacked or when a file is created.'
Sorry, my mistake :)
I believe you are correct about AMON and MIME encoded zip, but this is the normal purpose for IMON/EMON with POP3 and EMAPI respectively (IMON should by default be disabled on a server)

Cheers :)" }-

I opened the eml with Thunderbird and could save the zip to harddisk without nod32 scanned it. Is this correct? I dont think.
What is the difference between downloading a zip which is scanned and saving a zip? Does it mean that IMON is doing a little bit more work than AMON, because IMON will recognize it immediately but AMON not.

[SSK]

A lot of AV's will scan packed software on access only (not when saved) to save system resources. That's why full system scans are recommended :)

[NOD32 user]

-{ Quote: "A lot of AV's will scan packed software on access only (not when saved) to save system resources. That's why full system scans are recommended :)" }-Definately :)

There are some differences between AMON and IMON's scanning function.

Yes, I too can download the archive and save it if I don't use IMON, but on extraction by AMON or during an on-demand scan it is detected.

Cheers :)

[softtouch]

-{ Quote: "Definately :)

There are some differences between AMON and IMON's scanning function.

Yes, I too can download the archive and save it if I don't use IMON, but on extraction by AMON or during an on-demand scan it is detected.

Cheers :)" }-

Thats correct. What I wanted to say it that it would be great if amon would scan the file if the zip is saved/created. Not only if I open it. This would prevent that you can SAVE a virus on your computer. I know, amon scan it soon I try to extract something from the zip...
Is it because amon would need too much time to scan zip files on creation? It scans exe at creation point, so why not zip too? Maybe its correct, it would use too much resources/would take too long if the zip is big...

[NOD32 user]

-{ Quote: "Thats correct. What I wanted to say it that it would be great if amon would scan the file if the zip is saved/created. Not only if I open it. This would prevent that you can SAVE a virus on your computer. I know, amon scan it soon I try to extract something from the zip...
Is it because amon would need too much time to scan zip files on creation? It scans exe at creation point, so why not zip too? Maybe its correct, it would use too much resources/would take too long if the zip is big..." }-That's pretty much it.
Imagine a large archive - even a small delay while it is unpacked and checked would be no good. This does not defeat the protection against execution as you already realise.

Cheers :)

[softtouch]

-{ Quote: "That's pretty much it.
Imagine a large archive - even a small delay while it is unpacked and checked would be no good. This does not defeat the protection against execution as you already realise.

Cheers :)" }-

Understand that, but why is IMON scanning after receiving a file? It also take sometimes endless after a download (if I download 500MB zip foe example) before I can open the file. IMON could also ignore it, becasue it would be scanned if I try to extract/open the file, right?

[NOD32 user]

It's more to do with potentially interrupting execution of an application than interrupting the user. Many applications operate on archives regularly during normal operation. Denying them access while the archive is checked could result in severe compatability issues whereas for IMON to finish checking a large download before you can open it does not cause a crash. In fact even where an application is trying to open the downloaded file this is not normally any issue either since (and without going into great detail) IMON correctly notifies of the pending status.

Cheers :)

[agoretsky]

Hello,

I understand someone from ESET's sales department has been in touch with you to discuss the issue.

I've also asked our sales and marketing departments if there is anything we can do to make licensing information more prominent on our web site and in our sales and marketing collateral, although in the case of resellers it is ultimately up to them to determine what they put on their web sites.

Regards,

Aryeh Goretsky