"operation has been cancelled"

[ibarnett]

True Image Home 9 build 3677.
Same problem with the last 2 versions.
Disk cloning operation (which I use regularly for my backup), set up cloning disk 1 to disk 2, automatic, delete contents of disk 2.
Everything goes fine until selecting "reboot", then get the message "operation has been cancelled", but I DO get the reboot and the disk is consequently cloned successfully!
Windows XP SP2, Asus P5WD2-E, Seagate Sata II 300 drives operating under AHCI.
What gives??
Any ideas?:o

[Acronis Support]

Hello ibarnett,

Thank you for your interest in Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please install the below update with disabled logging and see whether the problem persists.

http://www.acronis.com/files/support/SnapAPI_s_e.exe

If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file to support@acronis.com along with the Acronis Report and a link to this thread (please see http://www.wilderssecurity.com/showthread.php?t=55317 for the instructions on how to get the report). This will allow us to investigate the problem.

Thank you.
--
Fedor Kurbatov

[ibarnett]

Thanks for the reply.
I installed the update and the result was the same.
I will post again after enabling logging and sending the log file.