BSOD From Media Builder (9.0.0.554)

[wroberto]

After upgrading Disk Director Suite to 9.0.0.554, merely clicking on Bootable Rescue Media Builder gives a BAD_POOL_HEADER BSOD.

This is Windows XP Pro SP3 (all patches)

I have reported this to Acronis. It is a sad day when your computer is thrown into oblivion in one click by a program which is meant to help you stay safe!! >:(

[Acronis Support]

Hello Wroberto,

Thank you for using Acronis Disk Managing Software (http://www.acronis.com/enterprise/products/diskdirectorsuite/).

Please accept our apologies for the delay with the response.

We need to gather some additional information to give the problem a closer investigation.

Please do the following in order to enable mini-dumps:

- Right click on "My Computer" and choose "Properties";
- Go to "Advanced" tab;
- Go to "Startup" and "Recover Settings";
- Choose "Small memory dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Please note that you can submit your results via our Web site (http://www.acronis.com/homecomputing/my/support):

Thank you.
--
Churkin Oleg