Registration still not sticking

[Carol2514]

Hi,
I've read everything about the registration number sticking, but it has not helped me. I can put in the number, close Ewido and then open it again and I have to put in the number. What gives?
Thanks,
Carol:wacko:

[Chubb]

-{ Quote: "Hi,
I've read everything about the registration number sticking, but it has not helped me. I can put in the number, close Ewido and then open it again and I have to put in the number. What gives?
Thanks,
Carol:wacko:" }-

Did you perform an online update immediately after you have put in the number?

[Carol2514]

Take 2:

Entered code, got "thank you."
Went to update, clicked on start update, got "invalid license code". Waited a sec, went to "Ready for update." Now I know code did not take.
Go back to status, wants code again.
Enter code and got a thank you again.
Does this have to be done a number of times before it takes? :)
Carol

[HelpFromFrance]

-{ Quote: "Take 2:

Entered code, got "thank you."
Went to update, clicked on start update, got "invalid license code". Waited a sec, went to "Ready for update." Now I know code did not take.
Go back to status, wants code again.
Enter code and got a thank you again.
Does this have to be done a number of times before it takes? :)
Carol" }-

Carol,

Take a look at this thread, I had the same problem and sent a PM to Peter and he took care of it.

http://www.wilderssecurity.com/showthread.php?t=137213&highlight=helpfromfrance

Hope this helps,
HelpFromFrance

[Edwin024]

It can also be possible that you use a program like Defensewall and put Ewido in the non-trusted zone. Some firewall have such an option too... Maybe?

[vinzenz.ewido]

-{ Quote: "Take 2:

Entered code, got "thank you."
Went to update, clicked on start update, got "invalid license code". Waited a sec, went to "Ready for update." Now I know code did not take.
Go back to status, wants code again.
Enter code and got a thank you again.
Does this have to be done a number of times before it takes? :)
Carol" }-

Please contact the support team and submit them your license code. They will check it and tell you what went wrong.

Regards,

[Carol2514]

Nope, that's not it, thanks.