View Full Version : How is superantispyware?
cheater87
July 13th, 2006, 10:57 PM
How is it? Is it a real anti spyware? or a fake one?
WSFuser
July 14th, 2006, 01:16 AM
well it has yet to be on the rogue antispyware list (http://www.spywarewarrior.com/rogue_anti-spyware.htm) if it was fake.
ive tried it and i like it very much. my system was clean so it didnt find anything but supposedly, its very good at detecting and cleaning up malware.
for the pro version, its realtime component is much lighter than spy sweeper, counterspy, and maybe ewido (or just a tie).
it is very configurable tho the free version does have some unchangeable options like teh splashscreen.
TOMxEU
July 14th, 2006, 03:21 AM
You can also read those 2 looong topics. :)
http://www.wilderssecurity.com/showthread.php?t=134804
http://www.wilderssecurity.com/showthread.php?t=124523
Edwin024
July 14th, 2006, 01:06 PM
It's by far NOT a fake program. It's easy to use and filled with goodies. Just try it, like I and others are doing.
JerryM
July 14th, 2006, 02:34 PM
SAS is the anti-spyware program that I have settled on. I have tried all the major ones, but like SAS better than any. It is light, runs well, no conflicts, and I have high confidence in its detection and removal capabilities.
It goes well with KAV6, Ewido Plus, Win Patrol Plus, UnHackMe, Snoopfree, and LooknStop.
Best,
Jerry
Chubb
July 14th, 2006, 03:46 PM
-{ Quote: "How is it? Is it a real anti spyware? or a fake one?" }-
You can take a look of post #17 in this thread:
http://www.wilderssecurity.com/showthread.php?t=139014
Chubb
July 14th, 2006, 03:47 PM
For information only...
SUPERAntiSpyware
15% Off Coupon Code: DOZLENG
lu_chin
July 27th, 2006, 04:38 PM
After using the trial version of SAS 3.2 for a few days, I had decided to buy a SAS home license. To my surprise, it came with a free license for SuperADBlocker 4.0. Also, there was a choice to buy lifetime subscription at $9.95 (while annual subscription will cost about $14). Best of all, the above rebate code can still apply to both. I just wish SAS has more frequent malware defintion updates.
Chubb
July 27th, 2006, 11:34 PM
-{ Quote: "After using the trial version of SAS 3.2 for a few days, I had decided to buy a SAS home license. To my surprise, it came with a free license for SuperADBlocker 4.0. Also, there was a choice to buy lifetime subscription at $9.95 (while annual subscription will cost about $14). Best of all, the above rebate code can still apply to both. I just wish SAS has more frequent malware defintion updates." }-
If you buy a bundle for SuperAntiSpyware and SuperADBlocker, the additional USD9.95 for life-time license would apply to BOTH SuperAntiSpyware and SuperADBlocker. After purchase, only the life-time license code for SuperAntiSpyware will be shown. You need to raise a ticket to support to request for a life-time code for SuperADBlocker.
Grumble
July 27th, 2006, 11:58 PM
I bought SuperAntiSpyware a few days ago, for basically the same reasons that JerryM mentioned a few posts up, and for the deal -- got an additional license for a second computer for 9.95 and lifetime subscription for 9.95 and 15% off everything with the DOZLENG coupon code. It runs light & easy on both computers -- and such a bargain!
JerryM
July 28th, 2006, 12:10 AM
-{ Quote: "I bought SuperAntiSpyware a few days ago, for basically the same reasons that JerryM mentioned a few posts up, and for the deal -- got an additional license for a second computer for 9.95 and lifetime subscription for 9.95 and 15% off everything with the DOZLENG coupon code. It runs light & easy on both computers -- and such a bargain!" }-
That is what I did also. It is a great deal in my opinion. Lifetime licenses are great, and I got the lifetime Ewido license when it was available. I think it was in the mid $40s. The only thing that I have to renew is the AV.
Best,
Jerry
SUPERAntiSpy
July 28th, 2006, 11:18 AM
-{ Quote: "After using the trial version of SAS 3.2 for a few days, I had decided to buy a SAS home license. To my surprise, it came with a free license for SuperADBlocker 4.0. Also, there was a choice to buy lifetime subscription at $9.95 (while annual subscription will cost about $14). Best of all, the above rebate code can still apply to both. I just wish SAS has more frequent malware defintion updates." }-
We update our definitions daily, and often more than once per day as you can see here:
http://www.superantispyware.com/definitionupdatehistory.html
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
cheater87
July 28th, 2006, 11:57 AM
do i have to buy the full version to stop the splash screen when i start up the computer?
Perman
July 28th, 2006, 12:05 PM
Hi, folks: I have been using this great app since its debut. Nick from Superantispyware has been around this forum interacting w/ viewers extensively. It is very remarkable approach from any perspective. I am considering to purchsing 2 lifetime liceses, but w/ a bit reservation: Folks, do still remember that Giant antispyware? The official rep came this forum minggling w/ folks and was able to drum up a good deal of support and recognition. I was so convinced and bought a full ticket. Guess what had happerned right after? It sold to MS with my investment, and it therefore was turned into a rag(majority has spoken out this way). Nick, can I ask a kind question? Can you tell me and your vast supporters that you will not take the very same route in the foreseeable future? please.
Chubb
July 28th, 2006, 12:09 PM
-{ Quote: "do i have to buy the full version to stop the splash screen when i start up the computer?" }-
What splash screen? Do you mean this one?
Chubb
July 28th, 2006, 12:16 PM
-{ Quote: "Hi, folks: I have been using this great app since its debut. Nick from Superantispyware has been around this forum interacting w/ viewers extensively. It is very remarkable approach from any perspective. I am considering to purchsing 2 lifetime liceses, but w/ a bit reservation: Folks, do still remember that Giant antispyware? The official rep came this forum minggling w/ folks and was able to drum up a good deal of support and recognition. I was so convinced and bought a full ticket. Guess what had happerned right after? It sold to MS with my investment, and it therefore was turned into a rag(majority has spoken out this way). Nick, can I ask a kind question? Can you tell me and your vast supporters that you will not take the very same route in the foreseeable future? please." }-
Good and reputable softare are usually the target of a takeover because it is a strong rival. Ewido was good but it is now part of Grisoft :'( . In 199X, Dr Solomon's AVTK was an excellent AV at that time, and McAfee took over it in 1998 :'( . Somtimes, business decision prevail.
SUPERAntiSpy
July 28th, 2006, 01:02 PM
-{ Quote: "do i have to buy the full version to stop the splash screen when i start up the computer?" }-
The splash screen can only be disabled in the Professional Edition.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
SUPERAntiSpy
July 28th, 2006, 01:15 PM
-{ Quote: "Hi, folks: I have been using this great app since its debut. Nick from Superantispyware has been around this forum interacting w/ viewers extensively. It is very remarkable approach from any perspective. I am considering to purchsing 2 lifetime liceses, but w/ a bit reservation: Folks, do still remember that Giant antispyware? The official rep came this forum minggling w/ folks and was able to drum up a good deal of support and recognition. I was so convinced and bought a full ticket. Guess what had happerned right after? It sold to MS with my investment, and it therefore was turned into a rag(majority has spoken out this way). Nick, can I ask a kind question? Can you tell me and your vast supporters that you will not take the very same route in the foreseeable future? please." }-
Thanks for your question, and I understand your concern. Our plan is to keep supporting and updating SUPERAntiSpyware as we have been. I frequent the forums/groups as I like to stay in touch with our users as that is for who we are creating the product.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
Edwin024
July 28th, 2006, 01:22 PM
And this thread shows over and over again how great the company and the softeware is. I wish we saw this more from others!
I'm using both programs now too. And with Ewido having higher numbers I still think that SAS and the AdBlocker are doing a better job...weird? :)
SUPERAntiSpy
July 28th, 2006, 01:37 PM
-{ Quote: "And this thread shows over and over again how great the company and the softeware is. I wish we saw this more from others!
I'm using both programs now too. And with Ewido having higher numbers I still think that SAS and the AdBlocker are doing a better job...weird? :)" }-
Thank you and the other members for your support! The whole "higher numbers" thing is hard to quantify - meaning - we each count our definitions differently. Some of our single defintions remove over 100 variants, but we count that as a single definition. I think the bottom line is how the software cleans the machine from HARMFUL items, not just errant registry keys and data files.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
lu_chin
July 28th, 2006, 01:47 PM
Thanks Nick. I noticed this morning that the malware definitions had been updated to Core : 3034 Trace : 1096. I had also opened a support ticket about the infinite loop problem when scanning directories/filenames with Unicode characters in them and hopefully it would be resolved in a future SAS update.
-{ Quote: "We update our definitions daily, and often more than once per day as you can see here:
http://www.superantispyware.com/definitionupdatehistory.html
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com" }-
SUPERAntiSpy
July 28th, 2006, 01:49 PM
-{ Quote: "Thanks Nick. I noticed this morning that the malware definitions had been updated to Core : 3034 Trace : 1096. I had also opened a support ticket about the infinite loop problem when scanning directories/filenames with Unicode characters in them and hopefully it would be resolved in a future SAS update." }-
The unicode characters don't seem to be the issue - we have been unable to reproduce the problem here and have not had other reports, but we are looking to see if we can find out why that happened on your system.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
Chubb
July 28th, 2006, 01:53 PM
-{ Quote: "The unicode characters don't seem to be the issue - we have been unable to reproduce the problem here and have not had other reports, but we are looking to see if we can find out why that happened on your system.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com" }-
I have been using SuperAntiSpyware to scan my folder with files with Chinese filenames, but they are all displayed correctly.
angus49
July 29th, 2006, 09:34 PM
-{ Quote: "well it has yet to be on the rogue antispyware list (http://www.spywarewarrior.com/rogue_anti-spyware.htm) if it was fake.
ive tried it and i like it very much. my system was clean so it didnt find anything but supposedly, its very good at detecting and cleaning up malware.
for the pro version, its realtime component is much lighter than spy sweeper, counterspy, and maybe ewido (or just a tie).
it is very configurable tho the free version does have some unchangeable options like teh splashscreen." }-
Doesn't take much to be lighter than Spy Sweeper's new v5.0.
q1aqza
July 30th, 2006, 06:57 AM
I was a bit disapointed to discover this program will only scan under an administrator account.
Not much use on my kids PCs that run under limited accounts!
Anyone know if this is just a restriction on the free version? I couldn't see anything about it on their website.
Edwin024
July 30th, 2006, 12:21 PM
Is that a problem? I guess you are the admin and you can scan from your partition piece, or not? It will do their parts too of course :)
SUPERAntiSpy
July 30th, 2006, 12:34 PM
SUPERAntiSpyware should scan under a limited account. Did you install for all users when you installed the software?
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
JRCATES
July 30th, 2006, 01:25 PM
-{ Quote: "The splash screen can only be disabled in the Professional Edition.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com" }-
Hi Nick,
I'm guessing that the splash screen at PC startup only occurs when the resident protection is enabled....correct? And I'm also guessing that for the "free scanner", that the splash screen does not appear at al during PC startup (perhaps just when the program has been activated to perform a manual scan).....correct?
For example, users using the 15 day "trial" will see the splash screen while the trial is current and real-time protection enabled, but once the trial expires....the splash screen will not appear at startup of one's computer.....is that about right?
SUPERAntiSpy
July 30th, 2006, 01:44 PM
-{ Quote: "Hi Nick,
I'm guessing that the splash screen at PC startup only occurs when the resident protection is enabled....correct? And I'm also guessing that for the "free scanner", that the splash screen does not appear at al during PC startup (perhaps just when the program has been activated to perform a manual scan).....correct?
For example, users using the 15 day "trial" will see the splash screen while the trial is current and real-time protection enabled, but once the trial expires....the splash screen will not appear at startup of one's computer.....is that about right?" }-
The splash screen will show anytime SUPERAntiSpyware is started. The Free Edition does not allow the splash screen to be disabled - we deserve some publicity for offering a free product right? :)
The Professional trial and purchased users may turn off the splash screen at any time via the Preferences.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
JRCATES
July 30th, 2006, 01:59 PM
-{ Quote: "The splash screen will show anytime SUPERAntiSpyware is started. The Free Edition does not allow the splash screen to be disabled - we deserve some publicity for offering a free product right? :)" }-
Hi Nick thanks for the reply.
OK, so I'm guessing that for the FREE edition, it is similar to the Ad-Aware splash screen that starts only when the program has been activated and enabled to run a manual scan.....and not a splash screen that automatically "loads at PC bootup".....correct?
SUPERAntiSpy
July 30th, 2006, 02:17 PM
-{ Quote: "Hi Nick thanks for the reply.
OK, so I'm guessing that for the FREE edition, it is similar to the Ad-Aware splash screen that starts only when the program has been activated and enabled to run a manual scan.....and not a splash screen that automatically "loads at PC bootup".....correct?" }-
The splash screen ONLY shows when SUPERAntiSpyware is started.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
q1aqza
July 30th, 2006, 05:56 PM
-{ Quote: "Is that a problem? I guess you are the admin and you can scan from your partition piece, or not? It will do their parts too of course :)" }-
It is a problem really. I'm gradually getting my kids into the habit of initiating their own spyware scans on a regular basis using spybot and adaware. From all the reports I've read about SAS I was hoping to get my kids to use it as the main on-demand spyware scanner instead of spybot and adaware.
-{ Quote: "SUPERAntiSpyware should scan under a limited account. Did you install for all users when you installed the software?
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com" }-
I don't recall there being an option for that, maybe I just didn't notice. I'll try re-installing
q1aqza
July 31st, 2006, 06:14 PM
I re-installed and selected the option to install for all users. When I logged out of the admin account and logged in to the limited account there was no systray icon. When I went into start > all programs > superantispyware and selected the program it appeared to install/configure but when you try and scan it comes up with the error popup saying "The scanning MUST be done from an account with administrator privileges"
q1aqza
August 10th, 2006, 09:39 AM
Nick Skrepetos,
Will you be able to answer my previous post in this forum or should I contact your support and paste a link to my post.
Just for more info, I have tried it on three of my home PCs and each do the same when running a limited account following an install by and admin account.
Cheers
gerardwil
August 10th, 2006, 09:46 AM
-{ Quote: "Nick Skrepetos,
Will you be able to answer my previous post in this forum or should I contact your support and paste a link to my post.
Just for more info, I have tried it on three of my home PCs and each do the same when running a limited account following an install by and admin account.
Cheers" }-
I think the quickest way: SUPERAntiSpyware Support and User Forums (http://forums.superantispyware.com/index.php)
Gerard
SUPERAntiSpy
August 10th, 2006, 12:23 PM
-{ Quote: "Nick Skrepetos,
Will you be able to answer my previous post in this forum or should I contact your support and paste a link to my post.
Just for more info, I have tried it on three of my home PCs and each do the same when running a limited account following an install by and admin account.
Cheers" }-
Please submit a support ticket here:
http://www.superantispyware.com/support.html
We can then assist you 1 on 1 and provide the best support to help resolve this issue. I also want to respect the nature of the thread and not provide product support here, but on our site.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
q1aqza
August 10th, 2006, 04:42 PM
No problem, will do
Devinco
August 10th, 2006, 05:18 PM
It's a good program. Easy to use and does a good job.
It caught things Spybot S&D and Ad-aware missed.
Gigabyte
August 10th, 2006, 10:31 PM
-{ Quote: "It's a good program. Easy to use and does a good job.
It caught things Spybot S&D and Ad-aware missed." }-
Good to hear that this program is getting good reviews from you guys. I use spysweeper now and I think that the resources it uses is outrageous. I quoted you Devinco because I see you mentioned that it found things that Spybot and Adaware missed. I am having a problem with Adaware freezing all the time and all solutions to make it work fail. Think that I may have found my next program.;D
Longboard
August 11th, 2006, 10:10 PM
-{ Quote: "I am having a problem with Adaware freezing all the time and all solutions to make it work fail." }-
If you are using SSV5; this is a known issue and started with V5.
dah145
August 11th, 2006, 10:35 PM
-{ Quote: "Good to hear that this program is getting good reviews from you guys. I use spysweeper now and I think that the resources it uses is outrageous. I quoted you Devinco because I see you mentioned that it found things that Spybot and Adaware missed. I am having a problem with Adaware freezing all the time and all solutions to make it work fail. Think that I may have found my next program.;D" }-
Yes, SS uses a lot of resources, but how is the detection rate between SS and SUPERAntispyware?
Gigabyte
August 11th, 2006, 11:14 PM
-{ Quote: "If you are using SSV5; this is a known issue and started with V5." }-
Yeah. SS did a recent update to fix that problem. I can't get a full scan even in Safe mode. It gets annoying. I use to not have any problems until SE.
snowbound
August 15th, 2006, 01:35 PM
With all the hoopla surrounding SAS around here, i decided to give it a whirl.
Looks good and easy to use. It didn't find nothin but neither does any of my other anti spyware apps so that's a good thing. :)
snowbound
angus49
August 15th, 2006, 04:55 PM
SS 4.5 uses about 25Mb total memory. SS 5.0 (1608 build) was using over 60Mb on my system, but also as soon as I installed 5.0, all of my other processes went out of sight, until things crashed. SAS on the other hand uses a mere 12-15Mb and they actually have customer support both on their website and here on the forum, so you can get almost immediate help if needed. For me it's a great program.
gerardwil
August 15th, 2006, 05:03 PM
How is SuperAntiSpyware?
I noticed that almost no one is writing/reading/asking at the official Support and user forum, why is that?
Gerard
SUPERAntiSpy
August 15th, 2006, 05:07 PM
-{ Quote: "How is SuperAntiSpyware?
I noticed that almost no one is writing/reading/asking at the official Support and user forum, why is that?
Gerard" }-
I believe this is because users may feel they get a more "unbaised" opinion in a public forum instead of the vendors (our) forum.
I try and monitor the various security forums as well as our own forums to answer users questions and concerns as quick as possible.
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
angus49
August 15th, 2006, 05:08 PM
I think most of the support discussions are going on here. Do a search for SUPERantispyware threads.
muf
August 15th, 2006, 05:12 PM
-{ Quote: "I noticed that almost no one is writing/reading/asking at the official Support and user forum, why is that?
" }-
Well i have noticed that not a lot of people have issue's with it. It appears to have very good compatibility, runs light and is easy to use. With this in mind i think it isn't getting many posts because there are not a lot of people having problems with it! Lets face it, most posts are about how something isn't working properly. Happy users means less complaints. Less complaints means less posts. That's my take on it. I use it and have had no problems, no slowdown and like it's ease of use.
muf
gerardwil
August 15th, 2006, 05:17 PM
Good one and agree Muf.
Just noticed more issues here than there.
Best regards,
Gerard
angus49
August 15th, 2006, 05:29 PM
I can't necessarily agree that more posts mean more problems. If you take the time to look at a large number of threads for SAS or any other product, you will find they are discussions about improvements or adds that people would like to ask the developers to consider implementing into the programs.
JerryM
August 15th, 2006, 05:29 PM
I, also, have attributed the lack of "traffic" in the SAS support forum to the lack of many problems. Considering the problems one sees with Spysweeper it is surprising that a new AS has so few complaints.
I am encouraged to see that Nick does frequent these other forums, and is quick to respond.
Jerry
cheater87
August 15th, 2006, 11:49 PM
i installed it on the PC seeing what it can find on my old spyware ridden slave HDD heh heh
cheater87
August 16th, 2006, 12:06 AM
well it found zango/180 solutions on my sis's account
desertdad
August 16th, 2006, 02:08 PM
Thought I'd provide some feedback from a new user of SAS Pro and SAB. I just installed both of them. I replaced SpySweeper v4.5 and AdsGone v5.3.5. I had gone to SS V5 but had to regress to 4.5 because of a conflict with a program called CookieCrusher. I've used CC for a very long time and like the interface and function. I was satisfied with AdsGone, but decided to go with a package of SAS Pro and SAB. I like both of them and they seem to be doing what they are supposed to. SAB ran great against www.popuptest.com while AdsGone didn't do near as well. SAB runs as a service and has a .exe running as well. On my system SAB service has a working set of 1,628K (from process explorer) and the SAB .exe has a working set of 23,736K. SAS Pro has a working set of 22,636K. I posted a suggestion on the SAS user forum asking for a better way of selecting folders to build a custom scan. It's a little awkward and there are examples of much better approaches in other programs. I like the interface on both, and they seem intuitive. I deselected the antispyware options in SAB because SAS Pro monitors them (plus adds a lot more options than just antispyware scanning). I like the capability in SAS Pro to do a scheduled custom scan. It's a little early to draw many conclusions, but so far (a couple of days), I'll probably make the same move on our two other machines. Hope this helps others with a decision about SAS and SAB.
cheater87
August 17th, 2006, 12:55 AM
I just downloaded it and my comp is clean as a whistle :D
ccsito
August 20th, 2006, 02:32 PM
I downloaded the free version back in May and it was one of the few programs that detected the Vundo/Virtumonde/Winfixer trojan program in my system. I used a lot of the familiar online scanners and many of them came up with no detections other than cookie files. The Antivir program would only come up with a prompt window about the trojan only when an active scan was being performed (seems like the file needed to be scanned before the antivirus program would tell you it was bad). The program has been out in the market for a couple of years and doesn't have the wide audience that Spyware Doctor and Spy Sweeper has. It has been updated and been modified based on user comments so the customer support aspects have been very good, in my opinion. I was able to finally eradicate the trojan by the use of the FIXVUNDO program, but the nice user interface and good detection ability of this progam is one which would get my recommendation. Each PC has its own peculiarities and sometimes one program will provide needed help while it becomes "useless" on another system. Based on my own use of my system, the program is worth using (the free version to detect spyware and the paid version to provide real time protection). I also tested the uninstall option of the program and there were no issues from the process on my system. :thumb:
lu_chin
August 21st, 2006, 02:46 PM
I posted awhile ago here about the SAS on-demand scanner got stuck in an infinite loop when scanning directories/files with funny Unicode characters in their names. I had submitted a support ticket at the SAS website but had not heard about any solutions. I talked to a friend this morning and found that he had a similar problem with his XP (Traditional Chinese version) PC while my XP was English version. I wonder if there are others here who have similar problems or not.
Eldar
August 21st, 2006, 02:59 PM
-{ Quote: "I wonder if there are others here who have similar problems or not." }-No problem here. :)
Works just fine and does a good job.
Doesn't give conflicts with the apps in my sig. :thumb:
Chubb
August 21st, 2006, 03:58 PM
-{ Quote: "I posted awhile ago here about the SAS on-demand scanner got stuck in an infinite loop when scanning directories/files with funny Unicode characters in their names. I had submitted a support ticket at the SAS website but had not heard about any solutions. I talked to a friend this morning and found that he had a similar problem with his XP (Traditional Chinese version) PC while my XP was English version. I wonder if there are others here who have similar problems or not." }-
I am not aware of any problems when scanning files with Chinese or Japanese filenames with SAS. The file names were displayed correctly during the scan.
desertdad
August 21st, 2006, 05:34 PM
I posted earlier that I had installed SAS and SAB to replace SpySweeper and AdsGone. I have subsequently gone back to AdsGone. AdsGone does not run as a Service, has a working set of 9,096K (from process explorer) and I find the interface for AdsGone more intuitive (probably because I have been using AdsGone for a long time). I did not see any marked improvement in ads blocking with SAB over AdsGone over time. If you were starting from scratch, SAB may be a valid alternative. I am still very pleased with SAS and intend to use it on one other machine. I have it installed on two machines for both monitoring and on demand scanning and recommend it.
ccsito
August 21st, 2006, 06:03 PM
Hi Lu_chin,
I had a similar problem using SuperAntispyware back in June. It would stall on one particular file (which contained the trojan program) and would not continue with the scan for hours on end. I finally aborted the program to stop the "infinite loop". I did write to their support forum about this problem and they could not provide a specific answer. I did say that my antivirus program also came up with a pop up window about the trojan file when the antispyware program was stalled on it. The only thing that the company support recommended was to shut down the antivirus program before starting the antispyware scan. I haven't been able to test this option out because I was able to rid my system of the trojan program and would not want to test this method by reinfecting my system. ;)
I have a relative that surfs to some Asian websites for information. But from what I could tell on the SuperAntispyware stalling on a particular file, none of those files contained Asian characters (the trojan was the ubiquitous VUNDO/VIRTUMONDE/WINFIXER/ETC. adware program).
Perman
August 22nd, 2006, 11:46 AM
Hi,folks: I found this is a bit irony; I have been using free version since day one. There was a F.P.(a legitimate app) and I uploaded it to them. Their service policy is to respond within a reasonable time w/ an e-mail. I never got a reply, however, that F.P. IS fixed on the next update. I guess it is a speedy and satisfactory reply to some extent. I just wonder that If I would have posted my concern regarding this F.P. on this forum, I may get a very attentive response from Nick. Just wonder.
SUPERAntiSpy
August 22nd, 2006, 11:49 AM
-{ Quote: "Hi,folks: I found this is a bit irony; I have been using free version since day one. There was a F.P.(a legitimate app) and I uploaded it to them. Their service policy is to respond within a reasonable time w/ an e-mail. I never got a reply, however, that F.P. IS fixed on the next update. I guess it is a speedy and satisfactory reply to some extent. I just wonder that If I would have posted my concern regarding this F.P. on this forum, I may get a very attentive response from Nick. Just wonder." }-
If you submitted the false-positive using our false-positive reporting system, our staff would have automatically analyzed the report and updated our definitions. It is hard to contact each and every person, as most do not provide valid e-mail addresses on the false-positive submissions.
Our policy is to respond within 24-48 hours on any support submitted through our support ticket system, with priority given to our Professional/paid users, here:
http://www.superantispyware.com/support.html
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
Perman
August 22nd, 2006, 12:13 PM
Hi,folks: Thanks, Nick, This will clear up my clouds over this issue. Thanks again for your super service!:thumb:
Kennut
August 24th, 2006, 10:16 AM
I'm looking for some additional spyware protection and SAS is on my shortlist, in fact I'm trying the pro version at the moment.
Other programs I tried:
Spywaredoctor:
The SD scans gave me quite a lot of FP's mainly regkeys belonging to legitemate software, and loads of 'known bad sites' in my kids IEfavorites most sites using active-x...even santa's site seems to be in this catagory according to PC-tools.
Loading time after windows logon normally takes about 60 seconds on my system, with Spyware Doctor it took 3-4 minutes longer. Sometimes system would'nt even load, had to do a hard reset to reload.
What I liked about SD are the fast full scans > 10 minutes.
So SD is a nogo for me.
Spy Sweeper:
Latest version and release, no problems loading the system, no performance problems, scanning times 18 minutes for a full scan..not bad.
Full scan resulted in two FP's
SAS:
First impression: not bad at all, uses less mem. and cpu time than the other two. Scanning time for a standard full scan is really slow compared to the fist 2.. about 40 minutes. (they give an explanation for the longer scanning times on their website).
No FP's with SAS > thats good!
I can't set the scheduled scan after 12 AM, e.g. there's no PM or 24 hour clock option, maybe something I'm doing wrong or just a little bug?
So Ill be choosing between SAS and SS not sure wich one any suggestions?
Don Pelotas
August 24th, 2006, 10:57 AM
The one you like the most, both are good, Spy Sweeper has a broader real-time protection. I use them both as on-demand scanners.
SUPERAntiSpy
August 25th, 2006, 02:29 AM
-{ Quote: "I'm looking for some additional spyware protection and SAS is on my shortlist, in fact I'm trying the pro version at the moment.
SAS:
First impression: not bad at all, uses less mem. and cpu time than the other two. Scanning time for a standard full scan is really slow compared to the fist 2.. about 40 minutes. (they give an explanation for the longer scanning times on their website).
No FP's with SAS > thats good!
I can't set the scheduled scan after 12 AM, e.g. there's no PM or 24 hour clock option, maybe something I'm doing wrong or just a little bug?
So Ill be choosing between SAS and SS not sure wich one any suggestions?" }-
Once you enable the scheduled scan, there is an AM/PM indicator to the right of the time. Is that not appearing on your system? Can you send me a screen shot to nicks AT superantispyware.com?
Nick Skrepetos
SUPERAntiSpyware.com
http://www.superantispyware.com
Kennut
August 25th, 2006, 09:38 AM
@Nick
I've sent you a screenshot...
thx
Kennut
gerardwil
August 25th, 2006, 01:56 PM
I send one as well, seems we are the only two with this problem 8)
Gerard
desertdad
August 25th, 2006, 08:17 PM
:) I'm running SAS Pro and don't have any problem with the AM/PM indication on the display.
maddawgz
August 26th, 2006, 12:22 AM
Am/Pm here 2.... np......way better then webroot's to many conflicts !!! :thumb:
gerardwil
August 26th, 2006, 05:41 AM
OK I got it. Changed in Windows the time notation to PM and AM. Now SAS is showing also PM and AM.
So the problem is: normally I use the 24 hour notation. In SAS its going to 12 and then starts again with 01 instead of 13.
Gerard
Kennut
August 26th, 2006, 09:23 AM
@gerardwil
Thx your last post really helped me in the right direction.
I solved it a little differently: kept my 24 hour notation in winxp (I'm not a big fan of am/pm quotation).
I added the AM/PM symbol in windows countrysettings (don't know if thats the right name as I have the Dutch version where its called 'landinstellingen').
AM/PM symbol seems to be of by standard, at least in the Dutch version.
problem solved.
In SAS its showing the AM/PM symbol with 12 hour notation now, and in windows I still can enjoy 24 hour notation.
I would even be happier if SAS supported 24 hour notation ;D
But then again its a minor thing, maybe nick can put it on the wishlist ;)
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