Does anyone have the shield randomly turn off

[cheater87]

It randomly happens not often but its kinda annoying.

[dog]

-{ Quote: "It randomly happens not often but its kinda annoying." }-Considering that you've already mentioned that they are numberous Admins on your system ..... Are you sure they haven't disabled any of the shields before we proceed further with this thread. :-\

[peter.ewido]

Can you please try to monitor when this happens? Thanks!

[GullMoli]

Yeah it has been happening to me and i'm the only one using the computer.. About 2 or 3 times in 5 days.

[cheater87]

im on my new computer im the only admin sorry i forgot to say that

[gryffandor]

I am also having this problem since going from 3.5 to 4.0 I am the only user on this system & it happens usually while the system is turned on, but not being used. I often find the guard has turned off overnight.

[pwillener]

It has happened to me a couple of times recently, and I am more and more convinced that it is caused by ZoneAlarm 6.5

Does anyone else here experiencing this problem have ZA 6.5 installed?

[namraw]

I have the same problem intermittently. I am using a trial copy of the software and it has happened about 4 times. I am using Kerio firewall so Zonealarm not a definite cause.

[t bone]

-{ Quote: "Can you please try to monitor when this happens? Thanks!" }-

i just had it happen after a spysweeper scan

ran a full spysweeper scan...took off for a couple hrs. when i came back ewido resident sheild was shut off.

i also use kerio and nod32

i'll let ya know if there are any other times it shuts off

[GullMoli]

I'm using the free ZoneAlarm 6.5 firewall and Avast home. And i updated from 3.5 to 4. Maybe it's just the trial version that's bugged:/

[Chubb]

I have been using ewido 4 since April, from beta to final, and never see the guard shut down on its own. It is a combination of KAV, Outpost, Ewido, A-Squared, and CounterSpy.

Is it possible that the guard was forced to shut down by some spyware, instead of turning off by itself?

When I tried to kill the guard in Task Manager, it was protected and cannot be killed.

[WSFuser]

wel teh guard doesnt shutdown, it simply becomes disabled (gray icon). since several people have had it happen, im not too sure about putting the blame on malware.

[Chubb]

-{ Quote: "wel teh guard doesnt shutdown, it simply becomes disabled (gray icon). since several people have had it happen, im not too sure about putting the blame on malware." }-

So it means the guard is still running despite the colour change? Hm...maybe a linkage bug between the status and the running of the guard then. My icon never turns grey.

[t bone]

-{ Quote: "I'm using the free ZoneAlarm 6.5 firewall and Avast home. And i updated from 3.5 to 4. Maybe it's just the trial version that's bugged:/" }-

i forgot to mention..i have v4.0.0.172 full

[WSFuser]

-{ Quote: "So it means the guard is still running despite the colour change? Hm...maybe a linkage bug between the status and the running of the guard then. My icon never turns grey." }-
i should be more clear with teh wording. i meant the tray icon remains but the guard is disabled. also disabling teh guard has no effect on the ewido service.

when u said shutdown, i thought you meant the icon is gone.

[drn]

I run two computers side by side. One machine has MS Windows XP SP2 Intel Pentium 4CPU 2.66GHz. 512MB RAM RADEON 920.

This machine would randomly cause ewido 4 not to start, and turn off the ‘start with Windows’ setting. Deleting a tray icon for MS Money stopped this happening. Ewido 4, will still randomly ‘grey out’ with ‘resident Shield’ turned off.

The other machine: MS Windows XP SP2 Intel Pentium 4CPU 3.20GHz. 1.0GB RAM GeForce 6200. Is rock solid.

We are talking about 12-14 hours a day looking at these things, the machine that ‘greys out’ the icon is always idle when this happens. Say two times in a 12-14 hour period.

Experience: Started in 1980, software support, beta testing, repairing computers at component level. In my spare time actually getting to use the things. Tired, very tired, grey beard, the traditional ulcer, and a very short fuse!;)

Works fine on the main machine, life is too short to chop all the software off the other machine and work out someone else’s problem.;D

[Carver]

I had the shield deactivate on me a while ago, I was installing a rutine update for something I can't remember what. It deactivated all by itself. But I turned it back on, it hasn't turned off by itself since.

[peter.ewido]

could someone please export HKLM\software\ewido anti-spyware when this happens again? of course before re-enabling the guard :)

[WSFuser]

ok i have the registry file. what do i do with it?

[peter.ewido]

Can you please send it to our support with a link to this thread? Thanks!

[WSFuser]

ok ive sent the file to support. i hope a solution will be found.

[DonKid]

It happens with me too, and sometimes I have to re-enable the start with windows option again.

[cheater87]

i just go and turn it back on

[thiobas]

I am having the same problem.

Running ZoneAlarm and Avast

Icon turns from orange to grey and then I manually need to turn Resident Shield on again.

[jeeperscreepers]

I had posted here awhile back about these issues, i.e. the resident shield turning off (turning gray), and the "start with windows" option becoming unchecked. These things both occurred while using the trial version of 4.0. As soon as I upgraded to the paid "b" version of ewido, I have not experienced these problems.:)

[HelpFromFrance]

-{ Quote: "I had posted here awhile back about these issues, i.e. the resident shield turning off (turning gray), and the "start with windows" option becoming unchecked. These things both occurred while using the trial version of 4.0. As soon as I upgraded to the paid "b" version of ewido, I have not experienced these problems.:)" }-

jeeperscreepers,

Glad it works for you, this is the same experience that I mentioned to your question in the thread:

http://www.wilderssecurity.com/showthread.php?t=137382&highlight=helpfromfrance

post #2, as soon as I went padi, no more problems with it shutting off. I don't know about others or if I am just lucky, but it has worked perfect since. (knock on wood :D )

Have a good day,
HelpFromFrance

[jeeperscreepers]

-{ Quote: "jeeperscreepers,

Glad it works for you, this is the same experience that I mentioned to your question in the thread:

http://www.wilderssecurity.com/showthread.php?t=137382&highlight=helpfromfrance

post #2, as soon as I went padi, no more problems with it shutting off. I don't know about others or if I am just lucky, but it has worked perfect since. (knock on wood :D )

Have a good day,
HelpFromFrance" }-

Hi HelpFromFrance-

I do recall that you were having the same problem(s) and that they disappeared with the paid version. Seems to me that I read that the unpaid version (once the trial period expires) loses the shield--maybe something to do with that coding that isn't included in the licensed software? At any rate, glad all is working!:thumb:

Best regards,
j/c

[vinzenz.ewido]

-{ Quote: "ok ive sent the file to support. i hope a solution will be found." }-

Hmm can you please post the content of your error.txt here?

Thanks.

Regards,

Vinzenz

[craig_06]

-{ Quote: "could someone please export HKLM\software\ewido anti-spyware when this happens again? of course before re-enabling the guard :)" }-
I have had the resident shield turn off (grey) several times since installing v.4.0 mostly while online.
Yesterday I started using the "tea timer" in spybot and today for the first time had the "start with windows" turn off, I was alerted of a registry change by "tea timer" and denied the change, however it immediately alerted me of a change again, this time I accepted it and at this point the start with windows was turned off.
I exported the registry from both the resident shield turning off and from the start with windows turn off if they are any help

[iwmfs]

I am having the same problem too, but have decided to leave it off as having it on seems to grind me right down to a halt. Just like being back on dial-up.

[WSFuser]

-{ Quote: "Hmm can you please post the content of your error.txt here?

Thanks.

Regards,

Vinzenz" }-
i cant find any error.txt

i just enabled teh shield. if it turns off again i will do another search for error.txt

[Bubba]

-{ Quote: "i cant find any error.txt" }-If you do have one it should be located in your Program Files\ewido anti-spyware 4.0 folder.

[WSFuser]

well it happened again and i have yet to see a error.txt

any other ideas vinzenz or peter?

i think this happens when ewido autoupdates. maybe theres a bug and the guard wont always restart properly?

[WSFuser]

ok it shutdown again. there was an error.txt this time. heres teh contents:

-{ Quote: "Error: message type not known, switching to RED, Position: .\GuardMessage.cpp, 156" }-

[vinzenz.ewido]

-{ Quote: "ok it shutdown again. there was an error.txt this time. heres teh contents:" }-

You have received a warning from the guard about an infection, don't you?

That is interessting, because I never saw this error before. (This error is just there to see if there wents something wrong but it should never appear. Hum I will dig into it) But it *should not* be related to the guard problem.

Regards,

[WSFuser]

well yes, ewido did prompt for one malware and i had it cleaned.

also i left the comp running while i slept and the error.txt had two more entries:

-{ Quote: "Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
" }-

[GS2]

Got the same problem, seems to happen after a download of signatures - but not always ???

here is my error.txt log:

-{ Quote: "Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 00002741, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 00002741, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 00002741, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 00002741, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
" }-

Using the trial version.

[WSFuser]

heres an new error message but from a different machine then the previous errors ive posted:
-{ Quote: "Error: Wrong answer:
, Position: .\DownloadHttp.cpp, 625" }-

[jla956]

Yes, my Resident Shield deactivates several times a day entirely on its own. I have version 4.0.0.172. After I go in and reactivate the Resident Shield it will work fine. I will leave the computer for several hours and when I return the Resident Shield will have somehow have been deactivated again. Very strange.

Please let me know your solution to this.

[pjdm]

I had posted on another topic but this seems to be the supported thread. I have 4.0.0.172 trial. The icon is greyed out each night and sometimes during the day. The Start with Windows also checks OFF. When installed, I had 115,755 detections in malware and Ewido crashed when carrying out recommended actions. The list of infections is now empty. I am also running the AVG 7.1 Trial. Subsequent scans have returned nothing. WinXPSP1.

When the Resident Shield turns off, the error.txt file is not updated but one exists from installation.

Error: failed to connect to server, Value: 0000274C, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 0000274D, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 00002741, Position: .\DownloadHttp.cpp, 287
Error: failed to connect to server, Value: 00002741, Position: .\DownloadHttp.cpp, 287


I also have the .ERR file and dump from the crash but I don't know if that relates to this problem. Hope it helps.

[blacksheep57]

-{ Quote: " As soon as I upgraded to the paid "b" version of ewido, I have not experienced these problems.:)" }-
Well there ya go. Everybody just upgrade to the paid version. lol :wacko: I too have the problem of resident shield turning itself off. I use Norton Internet Security 2006. I don't know how or why, but it turns itself? off 4 or 5 times a day. I think it is while the puter is idle but have not checked it out to be 100% sure.

[jadinolf]

-{ Quote: "Yeah it has been happening to me and i'm the only one using the computer.. About 2 or 3 times in 5 days." }-
Yes, I've only had it two days and it happened a few times already.

[The Hammer]

-{ Quote: "Yes, I've only had it two days and it happened a few times already." }-I've had it for quite some time now and have never experienced this problem. I'm running it with NOD as my only other security program behind a router.

[Hobbes260]

I am currently using the evaluation version (4.0.0.172) and have noticed that resident shield is disabled after it automatically connects to the update server. My guess is that it becomes disabled because of the definitions being updated. I would think that this should be very easy to fix.

[blofeld]

I am on about day 3 of my evaluation and I am getting the same problem. I have one entry in the error.txt file, but the file was dated a couple of days ago and the problem has been happening on a regular basis since then.

-{ Quote: " My guess is that it becomes disabled because of the definitions being updated." }-

I don't think that this is the problem. Mine has just updated while I have been working at the PC and the shield remained active.

It only seems to become inactive when I am not looking :dry: Maybe it is something to do with the screensaver? Although there are lots of things going on in the background all the time.

Although paying for ewido seems to fix it - I am not sure that I want to go down that route just yet.

[shajack]

I've had the same problem - seems to be whenever the automatic updates occur, the resident shield turns off. Funny as I have it installed on 2 computers, both xp, but it only turns off on one. Seems like every day. Here's my error log:

Error: failed to connect to driver, Value: 00000002, Position: .\SelfProtection.cpp, 19
Error: Wrong answer:
, Position: .\DownloadHttp.cpp, 625
Error: Wrong answer:
, Position: .\DownloadHttp.cpp, 625
Error: Wrong answer:
, Position: .\DownloadHttp.cpp, 625
Error: error during receive, Value: 00002745, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002745, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002745, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002745, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002745, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002745, Position: .\DownloadHttp.cpp, 460
Error: Wrong answer:
, Position: .\DownloadHttp.cpp, 625

[Biscuit]

I'm not sure if this is the same, but on a 15 user site, just one of the users has a problem where sometimes the icon is gone from the system tray. To get the icon back, they must run Ewido from the desktop icon & then all is fine for a few days until it stops again. I've not been able to get much feedback so far about the issue from them.

BTW This site uses ISA 2004 proxy & every Ewido is able to update with no probs.

[Edwin024]

I just installed Ewido again to give it another try and the guard won't even start. Every attempt to get it started ends with 'failed' to do so :(

[blofeld]

This thread has been running since July and so far there has been precious little information coming from the ewido team!

I have 21 days left on my evaluation and if there isn't a fix before then...I am outta here and ewido lose a potential customer.

All it needs is an official 'we know there is a problem and here is the fix', but one has to ask if they are not interested now with potential customers, just how interested are they once they have our money. If they cannot be bothered to sort this, just how conscientious are they about the rest of the software?

[Darvus]

It really is a shame...

I signed up as an official reseller because I was so impressed with the old Ewido. I fix computers for a living and have been installing the Ewido demo as a staple for over a year now. It's concerning to have to tell my clients "keep an eye on it because the demo likes to turn itself off once in a while". Makes it much harder to make the eventual sale, despite the retail product fixing the problem.

It's hard to see such a great product take a back seat after a corporate buy-out. These guys really need to get on the ball here and fix it. For the time being, I'll still sell it, but I'll be hesitant to use the trial in cases where they don't purchase it outright.

[Don Pelotas]

A new version should be out shortly according to info given by ewido here in the forum.

[Edwin024]

And shortly can be a year or two, of course

[vinzenz.ewido]

@Don Pelotas

yes you're right. It should be released in a short while.

Regards
Vinzenz

[cheater87]

yay i can't wait to get it? will there be a full version trial like the 4.0 version?

[vinzenz.ewido]

-{ Quote: "yay i can't wait to get it? will there be a full version trial like the 4.0 version?" }-
If you have already trialed 4.0 you won't get another trial period, afaik. But I may be wrong.

I'm currently not exactly informed about that. We'll let you guys know as soon as we know exactly.

BR
Vinzenz