TI 9 Rescue CD hangs on restore

[emtoneill]

I have run into a problem whenever I attempt to do a restore of SELECTED FILES/FOLDERS when using the Rescue CD. In this case the system hangs at the Progress Screen and no files are restored. This is true when I use either the "Full" version or the "Safe" version.

This result is true for builds 3633, 3666 and 3677. This function works fine for build 2337.

This result only occurs with selected files/folders and the Rescue CD. Full partition backup and restores work fine as do selected files/folders when using the Windows based version of all builds.

The image file that I am using is of the C: partition, created and stored on the D: partition (both on internal hard drives). The folder/file restore that I am attempting is for files on the C: partition restored to a alternate, temporary directory (D:\temp) on the D: drive.

I have run the same tests on 3 different systems (2 desktops and 1 laptop) with the same result.

Thus far, tech support has been unable to resolve. Has anyone else seen this problem with the Rescue CD for builds 3xxx?

[Acronis Support]

Hello emtoneill,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please accept our apologies for the delay with the response.

Could you please clarify the following?

- What build of Acronis True Image 9.0 Home you use to create the image archive?

- Is the bootable CD create with the latest build (3677) of Acronis True Image 9.0 Home?

Please also create Acronis Report in the way described below:

- Download and run Acronis Report Utility (http://www.acronis.com/files/support/AcronisReport.exe);
- Select the "Create Bootable Floppy" option;
- Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
- Boot the computer from this diskette and wait for report creation process to finish;
- Collect the report file from the floppy.

Create Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

After that please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution. Since you have already contacted Acronis Support Team you can send this information as a reply to the previous letter by Acronis Support Team. Could you please let us know your Acronis request # (e.g. [Acronis #123456])?

Thank you.
--
Aleksandr Isakov