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Street
July 5th, 2006, 01:37 AM
My Resident Shield shows up as Inactive..
As I Click Change State an ERROR tag shows up letting me know Failed to Activate Resident Shield.. What do I do?
I have the most recent Upgraded Version 4.0 Plus
with Premium Support and Premium Updates this problem started a few days ago???
vinzenz.ewido
July 5th, 2006, 07:29 AM
Please post your error.txt here.
Thank you.

Regards,
Street
July 5th, 2006, 01:24 PM
Here is the screenshot
Street
July 5th, 2006, 01:30 PM
X ERROR

Failed to Activate Resident Shield.


OK
vinzenz.ewido
July 6th, 2006, 05:49 AM
Sorry but I need the content of the error.txt, please copy and paste it here

There are error codes which helps us to figure out what exactly went wrong.

Thanks
imax45
July 6th, 2006, 07:59 AM
-{ Quote: "My Resident Shield shows up as Inactive..
As I Click Change State an ERROR tag shows up letting me know Failed to Activate Resident Shield.. What do I do?
I have the most recent Upgraded Version 4.0 Plus
with Premium Support and Premium Updates this problem started a few days ago???" }-

I have the same problem
imax45
July 6th, 2006, 08:04 AM
-{ Quote: "My Resident Shield shows up as Inactive..
As I Click Change State an ERROR tag shows up letting me know Failed to Activate Resident Shield.. What do I do?
I have the most recent Upgraded Version 4.0 Plus
with Premium Support and Premium Updates this problem started a few days ago???" }-

It could be Antivirus Panda that blocks it?
vinzenz.ewido
July 6th, 2006, 08:50 AM
Surely, this can be, but I won't affirm it.

I need the error.txt to see what went wrong.

Regards,
imax45
July 6th, 2006, 04:06 PM
-{ Quote: "Surely, this can be, but I won't affirm it.

I need the error.txt to see what went wrong.

Regards," }-

Not sò where to find error.txt


Failed to Activate Resident Shield.
Bubba
July 6th, 2006, 04:10 PM
-{ Quote: "where to find error.txt" }-You should find that file in your Program Files\ewido anti-spyware 4.0 folder.
imax45
July 6th, 2006, 04:29 PM
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: QueryServiceConfig failed , Value: 00000006, Position: .\System.cpp, 103
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: failed to connect to server, Value: 0000274D, Position: .\DownloadHttp.cpp, 287
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
Error: error during receive, Value: 00002746, Position: .\DownloadHttp.cpp, 460
lantern
July 8th, 2006, 11:25 AM
I receive the same error, but there is no error.txt file created. Is there any solution to this?
gre87y
July 8th, 2006, 12:47 PM
This also happened to me after upgrading from 3.5 to 4. The solution for me anyway was to uninstall 4.0 then reinstall 4.0 again.
ScanThis
July 16th, 2006, 05:05 AM
-{ Quote: "I receive the same error, but there is no error.txt file created. Is there any solution to this?" }-

This happened to me too today on my u/g install and previous ver. It started with the R' Shield error message, so I registerd it - I DO like all other aspects and the reviews are good.

I looked everywhere the ewido Program Folder for "error.txt". Nada. Just being nosey, I launched the "gaurd.exe" icon and the error file appeared! Best I can figure is that there's an issue of some sort with the gaurd.exe file. The button in the interface appeers to "recognize" this and therefore never even trys to launch R' Shield/gaurd.

Here's my error.txt file:
Error: StartServiceCtrlDispatcher failed, Value: 00000427, Position: .\service.cpp, 71

And yes I did reinstall it with Trend AV and Sygate Pers FW completely disabled. THE ONLY thing I did alittle differant from default was install to my d:\ drive Prog Files directory. Shouldn't be that fussy, should it?

Don with this for tonight. I'm not a programer, but if it burns, cuts, shocks or smokes, I can work on it.
dannyboy 950
July 16th, 2006, 08:45 AM
This perhaps may not be related to their problem but I recently installed the 4.0 trial and set it to auto update every 24 hrs.

I got a lil ballon saying it had been updated but when I closed the baloon I found the resident shield had been turned off. Now I was able to get it to turn back on by clicking the change state button. The install is in its second day.

Just thought ya should know.
imax45
July 23rd, 2006, 04:33 PM
-{ Quote: "This also happened to me after upgrading from 3.5 to 4. The solution for me anyway was to uninstall 4.0 then reinstall 4.0 again." }-
It has worked
gre87y
July 23rd, 2006, 04:49 PM
Very good to hear Imax45. The solution was so simple I was almost embarrassed tech support had to provide me with this information. :)
ScanThis
July 27th, 2006, 07:18 AM
-{ Quote: "This happened to me too today on my u/g install and previous ver. It started with the R' Shield error message, so I registerd it - I DO like all other aspects and the reviews are good.

I looked everywhere the ewido Program Folder for "error.txt". Nada. Just being nosey, I launched the "gaurd.exe" icon and the error file appeared! Best I can figure is that there's an issue of some sort with the gaurd.exe file. The button in the interface appeers to "recognize" this and therefore never even trys to launch R' Shield/gaurd.

Here's my error.txt file:
Error: StartServiceCtrlDispatcher failed, Value: 00000427, Position: .\service.cpp, 71

And yes I did reinstall it with Trend AV and Sygate Pers FW completely disabled. THE ONLY thing I did alittle differant from default was install to my d:\ drive Prog Files directory. Shouldn't be that fussy, should it?

Don with this for tonight. I'm not a programer, but if it burns, cuts, shocks or smokes, I can work on it." }-

--It's fixed!-- 8)
Here's what I did:

1) Uninstalled ewido (using uninstall incl'd w/ ewido)
2) Rebooted
3) Deleted all non-locked incidences and keys of "ewido" in registry using regedit
4) Reinstalled to the C: drive this time, not D: as previously
4b)ewido came up in demo mode (without the option to turn on Resident Shield -"n/a" and grayed out). This was a good thing in my case.
6) Entered registration code - everything came up and works just as it
should!!
The ewido support team was great and came up with basicly the same solution I did at about the same time - I just hadn't read my email yet that day. I guess they feel there may be an issue installing to a drive other than C:\ and said it will be addressed in a future update (172c maybe?). The only thing I did that they did'nt mention was step 3, registry stuff.

I think it was the heat though, it was about 114(f) that day... ;)