BlueScreen with Make Recovery Disks

[6rtury]

Installed TI Home 9, latest build, and it appeared to go OK. Was not asked to make recovery disks at install, so went in and tried to do that first thing. I get a BlueScreen with an error message that reads:


ULSATA.sys- ADRESS F74898D0 base at F7487000, DATESTAMP 3edcoF62

It appears to be a driver conflict, so I've checked all my SATA drivers (of whichWin XP Promise SATA 378 IDE Controller 1.0.90.26 is the latest one). Nothing newer. This is an Intel 82801 EB Ultra ATA chipset, and I have the latest for it.

I reinstalled, and this time as it rebooted at the end I saw an Acronis error message about a memory violation somewhere. It flashed past. Still bluescreened. Tried installing TI in safemode and found I could not do that.

The bluescreen message suggested I also turn of Bios Shadowing, but my Bios setup has no such option.

Running WinXP PRO SP2 on an Intel P4 chip, 2MB memory. System is 4 yrs old.

Before I contact Cus Support has this problem been discussed previously? Have not found any mention of similar problems on the forum, but thought someone may have run into it. BTW, I was a user of PowerQuest's DriveImage before it was bought out by Symantec. It ran beautifully on this same system.

[Acronis Support]

Hello 6rtury,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please do the following in order to enable mini-dumps.

- Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
- Go to Advanced tab;
- Press Startup and Recover Settings button;
- Choose Small memory dump in Write debugging information box;
- Close all the dialog windows by clicking OK buttons.

Then please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please create an account (http://www.acronis.com/homecomputing/my/registration/), then log in (http://www.acronis.com/homecomputing/my/) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva

[6rtury]

Thanks, Tatyana. Have done that and am in communication with Alexey re: this problem. Have sent all the files he requested and am waiting to hear.