How long until Eset responds?

[Nightchill]

My subscription seems to have expired exactly six months early. I have contacted Eset on Sunday (and have a case number - #218 ) but no other response.
How long will I have to wait until I can update my definitions?

[Blackspear]

I'll send you a Private Message.

A member of staff should respond to you shortly.

Cheers

Blackspear.

[Bandicoot]

Hello,

It appears from the Eset database that your license expired on 8th June 2006. You should contact the distributor in your country to query the license and/or renew it. You appear to be in New Zealand - info [at] nod32.co.nz

Regards,
Bandicoot.

[Nightchill]

I sent the NZ reseller an email on Sunday (it was a reply to my renewal notice - so it shouldn't have been marked as spam) - but have received no reply.

It was renewed on 22 November, with an expiry of 10 Dec 2006. I also include this renewal email in my contact with Eset.

[NOD32NZ]

Is your email address mbm@ ... ?