User name and Password Problem

[FireDancer]

Hello All,

It seems that NOD32v2 for some reason is not accepting my user name and pass for updates. Funny thing is though that it shows updating this morning 9/5/2003 and then from there on out everytime it looked for new updates it was denied. Does anyone know what needs to be done to fix this? I appreciate any help. Below is copy of my current build and the update failure.

Time***Module***Event***User
9/5/03 23:11:41 PM***Update***Function: DownloadAuthorization, parameters: , return value: 401***
9/5/03 23:11:41 PM***Update***Update attempt terminated with error (Incorrect username or password.)***
9/5/03 23:10:12 PM***Update***Function: DownloadAuthorization, parameters: , return value: 401***
9/5/03 23:10:12 PM***Update***Update attempt terminated with error (Incorrect username or password.)***
9/5/03 20:14:47 PM***Update***Function: DownloadAuthorization, parameters: , return value: 401***
9/5/03 20:14:47 PM***Update***Update attempt terminated with error (Incorrect username or password.)***
9/5/03 16:14:29 PM***Update***Function: DownloadAuthorization, parameters: , return value: 401***
9/5/03 16:14:29 PM***Update***Update attempt terminated with error (Incorrect username or password.)***
9/5/03 12:13:31 PM***Update***Function: DownloadAuthorization, parameters: , return value: 401***
9/5/03 12:13:31 PM***Update***Update attempt terminated with error (Incorrect username or password.)***
9/5/03 0:05:42 AM***Update***NOD32 Antivirus program components have been successfully updated.***


NOD32 Antivirus System information
Virus signature database version:***1.501 (20030904)
Dated:***Thursday, September 04, 2003
Virus signature database build:***3899

Information on other scanner support parts
Advanced heuristics module version:***1.003 (20030703)
Advanced heuristics module build:***1031
Archive support module version:***1.003 (20030903)
Archive support module build version:***1056

Information on installed components
NOD32 For Windows 95/98- Base
Version:***2.000.6
NOD32 for Windows 95/98- Standard component
Version:***2.000.6
NOD32 For Windows 95/98- Internet support
Version:***2.000.6

Operating system information
Platform:***Windows 98
Version:***4.10.2222 A
Version of common control components:***5.81.4916
RAM:***496 MB
Processor:***AMD Athlon(tm) Processor

Regards,
~FireDancer~ :)

[optigrab]

Did you recently renew your license? I did, and unexpectedly received a new username and password. After a short time with no problems, I began to get the same error messages as you - until I went back to the renewal confirmation email and re-read it (carefully this time ::) ).

If this describes your situation, you'll have to change the username and password in the NOD configuration.

[FireDancer]

Optigrab,

Thanks for the reply... and to answer your question no I have not, I purchased about 2 weeks ago got the e mail and have not changed anything since. I did have to do a format though with my puter to add new HDD. I reinstalled all my software and added passwords where needed.

Wonder If I need to re download NOD32v2 and start over.
I would think I wouldnt have to though. :)

~FireDancer~ ???

[Paul Wilders]

FireDancer,

Just to be on the sure side: make sure you have copied and pasted the provided user name etc exactly as in the email from Eset.

Have a look at the relevant issues in the FAQ (http://www.nod32.com/scriptless/support/faq.htm). In case all this doesn't provide a solution, please drop support@nod32.com an email.

Keep us posted!

regards.

paul

[FireDancer]

Hello Paul,

I have written to NOD and am waiting for a responce I will post back with the outcome :)

Regards,
~FireDancer~ ;)

[FireDancer]

Hi All!,,

I got a responce form NOD support ad thought I would let you know all is well once again :). They tested my key codes in thier system and they worked fine, they also suggested that I try to re install NOD and see if that helped. I uninstalled NOD..cleaned out registry, reinstalled
and put in user codes all is working well. All I can think might of happened is that I might of deleted something in registry on last cleaning by accident :(. Just my opinion though. Thanks for the support Paul and all at Wilders,

Regards,
~FireDancer~ ;)

[Paul Wilders]

FireDancer,

Glad to know all worked out in the end! 8)

regards.

paul