Please Help Noobie can not do anything

[wolfwatcher]

Really loosing it here. I have TI9 and DD10. Tried to create ASZ with TI, got operation terminated by user. Tried to resize partition, create partition, change partition from primary to logical, etc, with DD. Always same result. When I click on the reboot button, it reboots and stops. Open DD, view log, and operation terminated by user. I tried, yesterday, to make a bootable media cd, but ran awhile then stopped and said bad media. This was after I made an image on a usb drive, atleas it says there is one. Please help, many thanks in advance, Chris. Where would I go to contact Acronis about these problems directly? I thought these forums were monitored by them, and this is the way to get help from the forum experts as well as Acronis Tech Support. All input would be appreciated

[bodgy]

Perhaps this thread can help you. Termination Error (http://www.wilderssecurity.com/showthread.php?t=129590)

Colin

[Acronis Support]

Hello wolfwatcher,

Thank you for choosing Acronis Partition and Disk Managing Software (http://www.acronis.com/homecomputing/products/diskdirector/).

Please accept our apologies for the delay with the response.

First of all, please download and install the latest build (2117) of Acronis Disk Director Suite 10.0 which is available at the Product Updates (http://www.acronis.com/homecomputing/support/updates/) section at our web site.

To get access to updates you should create an account (http://www.acronis.com/homecomputing/my/) then log in and use your serial number to register your software.

Please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI.283_s_e.exe ), install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please also do the following:

- Download and unpack the Device Tree (http://www.acronis.com/files/support/devicetree.zip) application:
- Run the application;
- Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
- Move the margin to the right in order to see all the items;
- Make a screen shot.

Please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

There are several workarounds in case you cannot create Acronis Bootable CD:

1. Please make sure that you are using a blank unformatted CD-R or CD-RW disc, as other types of media cannot be used to create a bootable rescue CD.

2. Boot into Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and then create Acronis Bootable CD.

3. Update any third-party CD-writing software installed on the computer to the latest version available for free on its respective web-site.

4. Uninstall any CD burning software temporarily and then create Acronis Bootable CD.

5. If you use Windows XP please uncheck the "Enable CD recording on this drive" box in the "Recording" tab (to get to this tab please right click on the CD-drive in "My computer" and choose "Properties").

6. One more workaround:

- Eject any disc from the burner prior to starting the program;
- Proceed until the program asks for a disc;
- Insert a disc and then click the OK button to close the tray automatically.

If none of these workaround help then please do the follolowing:
1. Run regedit from Start -> Run
2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key
If this is the first time when this log is being issued, then the folder DebugLogs has to be created first
3. Add cdrecord value (Type: DWORD; Data: 1)
4. Reproduce the problem

The cdrecord.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder. Please collect this file and send it to us in your request too.

Thank you.
--
Kirill Omelchenko