program freezes

[capt601]

I just downloaded ewido. the first time it ran and at the end it froze. So I restarted, uninstalled, installed it again. Now when I start the program, the main screen comes up, and all I hear is my hard drive spinning. the program does nothing. in the task manager it just says that it is "not responding." I have tried reinstalling, safe mode, and it still does the same thing.
Other problems - Icannot uninstall and install norton products, and microsoft word does not start up.

any thoughts?

thanks for the help

[karl.ewido]

If you uninstall the ewido software with the uninstall.exe in the installation folder of the ewido software (don´t forget to restart Windows), can you now un/reinstall other software?

[capt601]

yes i can install other software. I was just able to get teh ewido online scanner to work, but am not sure if that is as thorough as the dowloaded program?

thanks

[mrisis]

wow, thats weird, I'm running winxp sp2 fully patched, with symantec antivirus running & have no problems with ewido, of course I do not have real time protection running on exido.
I just noticed a post on another thread, might this (http://www.wilderssecurity.com/showthread.php?t=132090) be you're problem.

[capt601]

I was able to download and run the beta version of ewido. it didn;t not seem to find anything. basically just temp folder files. the strange thing was that it could not remove all of them. Is that normal?
I am also not able to uninstall and reinstall norton.
any other ideas?