Install question(s)

[pwillener]

I have the licensed version of Ewido Security Suite 3.5 installed.

I have just downloaded Ewido anti-malware 4 (beta), and I have been wondering whether I need to uninstall version 3.5 first. But then I assumed that version 4 would do that by itself.

So I ran the v4 install. Upon completion I found that I now have both versions 3.5 and 4 installed and running. However, v3.5 is now gone from Add/Remove Programs, and I cannot uninstall it.

Question 1: is Ewido anti-malware supposed to be an upgrade for Ewido Security Suite 3.5?

Question 2: does v3.5 need to be uninstalled before installing v4?

Question 3: can v3.5 and v4 co-exist?

Question 4: how do I uninstall v3.5?

Question 5: why does Ewido anti-malware 4 (beta) not install into the v3.5 ewido folder (which had a subfolder 'security suite')?

[pwillener]

I just noticed that almost the same question was asked and answered in the regular forum. So I will keep v3.5 running for now.

[OldRebel]

Iif you look in the program folder for Ewido 3.5, isn't the uninstaller still there? If it is, you can uninstall by activating it from that location.

[pwillener]

Thank you for your reply. But actually I don't see anything that looks like an uninstaller in the ewido\security suite folder, nor in any of the subfolders. Not in the Start Menu either, nor in Documents and Settings.

I wouldn't know where else to look...

[pwillener]

Adding this info to this topic, as it has nothing to do with 4 beta bugs.

I asked a few fellow 3.5 users (who didn't install the beta); they all said they have no uninstaller in their ewido\security suite folder. One of them re-downloaded the 3.5 install and ran it; then he had the uninstall.exe available.

So I did the same (uninstalled the 4 beta first,) re-downloade, reinstalled 3.5, and now I have an uninstall.exe in my install folder.

Could it be that some earlier version did not have the uninstaller? (I installed 3.5 some time in January this year).

[vinzenz.ewido]

There were a lot false positives related to the nsis installers and uninstaller.exe maybe one of the security applications deleted it?

BR

[pwillener]

McAfee sometimes deletes items without prompting for permission, but never without a report. Well, maybe we'll never know. Not a problem for me now.

[OldRebel]

Some of the popular clean up utilities and registry cleaners have settings to delete uninstallers, and some users delete them without knowing it. This is another possibility.

[pwillener]

Possibility, although not in my case. I use only Ccleaner, and the only uninstallers it deletes (upon request) are the Windows hotfix uninstallers.

[OldRebel]

C Cleaner is the safest, but it will also delete the uninstaller for IE7 beta. It thinks it is a hotfix. Some folks cannot remove that IE7 beta and are having to reformat. Are we absolutely positive that it will not delete the uninstaller for Ewido?

[pwillener]

The Windows hotfix uninstallers (including the IE7 beta uninstaller) are all located in the WINDOWS/WINNT folder, subfolders named $xxxxxxxx$ - I think this is what Ccleaner is looking for. 1.27 had a bug that also deleted $hf_mig$; this is now exempt from deletion in 1.28. Ccleaner does not remove anything from the Program Files folder.