Updated T.I.Corp.WS 8.0 Does Not Recognize Cybernet ZPC-9000 Network Driver.

[TWulfA]

The actual driver for this PC is the:

REALTEK RTL Gigabit and Fast Ethernet NIC Driver

and can be found on Cybernet's site as "ZPC-9000/WINXP/NIC" here:

http://www.cybernetman.com/default.cfm?DocID=502

The Recovery Disc does not recognize the network for this machine. You try to expand the network tree and it eventually times out like the network isn't connected.

[Acronis Support]

Hello TWulfA,

Thank you for choosing Acronis Workstation Disk Backup Software (http://www.acronis.com/enterprise/products/ATICW/).

First of all, please make sure that you use the latest build (1213) of Acronis True Image 8.0 Corporate Workstation which is available at: http://www.acronis.com/enterprise/support/updates/

You can find the full version name and build number by going to Help -> About... menu in the main program window.

To get access to updates you should create an account at:
http://www.acronis.com/enterprise/my/
then log in and use your serial number to register your software.

Please create new Bootable Rescue CD after installing the update, boot your computer from this CD and see if the problem still persists.

If the problem still persists with Bootable Rescue CD created using the latest build (1213) of Acronis True Image 8.0 Corporate Workstation then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Note that since you use an older version of Acronis True Image you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (version 8.0 Bootable Rescue CD does not have a selection screen).

If that does not help then please also try specifying the full UNC path to the desired computer and\or adjusting the network settings accessible via the "Options" item in the "Tools" menu as it is pointed out in this FAQ article (http://www.acronis.com/homecomputing/products/trueimage/faq.html#23).

If that does not help either then please download and install the free trial version of Acronis True Image 9.1 Workstation (http://www.acronis.com/homecomputing/download/trueimage/), create new Bootable Rescue CD, boot your computer from this CD and see if the problem still persists.

If the problem is gone then please visit Acronis online store (http://www.acronis.com/enterprise/sales/online/) to purchase the upgrade.

If the problem still persists with Bootable Rescue CD created using the free trial version of Acronis True Image 9.1 Workstation then please do the following:

- Boot the computer from Bootable Rescue CD created using the free trial version of Acronis True Image 9.1 Workstation once more and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears;

- After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button, choose "Full Version" and wait for # prompt to appear;

- Issue the following commands:

asamba dhcp -n
asamba masters

- Write down the output after each of the commands or use a digital camera to make a shots of the output screens;

- Insert a diskette in a floppy disk drive and issue the following commands;

cd tmp
mkdir mntdir
mount /devfs/floppy/0 mntdir
cat /proc/net/dev > mntdir/net.txt
sysinfo > mntdir/sysinfo.txt
umount mntdir

- Collect the net.txt and sysinfo.txt files from the diskette.

Please note that sometimes the sysinfo.txt and net.txt files are not readable from under Windows. In this case please try entering the file names using capital letters (i.e. SYSINFO.TXT, NET.TXT) or follow the instructions provided in this previous post of mine (http://www.wilderssecurity.com/showpost.php?p=636167&postcount=3).

If you do not have a floppy drive then please take a look at this previous post of mine (http://www.wilderssecurity.com/showpost.php?p=678565&postcount=5) explaining how to save the sysinfo.txt file to USB flash drive (the same applies to the net.txt file).

Please also let us know the exact vendor and model of your network card. Describe your network structure in detail.

Please submit a request for technical support (http://www.acronis.com/enterprise/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov