TI 9 2337 Scehduled Tasks Don't Run

[huntnyc]

For a while I had no problems running TI 9 2337 scheduled tasks but all of a sudden my scheduled full disk backup for Saturday at 8 PM did not run. I have no clue as to why. Any help in trying to prevent this type of thing. It should be not such a big problem I would think. Otherwise, I don't have any problems much with version 9. Thanks.

Gary

[Acronis Support]

Hello Gary,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Could you please provide the detailed information on the problem? Where do you save the image to?

Please clarify whether Acronis True Image 9.0 runs scheduled tasks at this moment?

Thank you.
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Tatyana Tsyngaeva

[Thiggy]

When I upgraded from a prior version, I had to delete and recreate the scheduled tasks. It was a bit inconvenient, but I haven't had any problems with the tasks since. This may not be your case, but thought I'd mention.

[huntnyc]

No, I simply restored an image that contained my TI 9 install and the schedules stopped working. Still, do not know why.

Gary

[Acronis Support]

Hello Gary,

Could you please do the following?

- Download and run schedmgr.exe (http://www.acronis.com/files/support/schedmgr.exe) application;

- Issue the following commands:

service stop
service uninstall

- Close schedmgr;

- Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive (http://download.acronis.com/support/sched.zip).

- Run schedmgr application once again;

- Issue the following commands:

service install
service start

- Close schedmgr;

If the problem still persists then please do the following:

- Open the command prompt (Start -> Run -> cmd);

- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;

- Run Acronis Schedule Manager program (schedmgr.exe) once more;

- Issue the following command:

set logflags support

- Schedule backup creation once again;

- Wait until the scheduled backup will fail;

- Collect the log file schedul2.log that is placed in the \Program Files\Common
Files\Acronis\Schedule2 folder;

Please also provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317);

- Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

- Describe actions taken before the problem appears step-by-step.

Please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov

[huntnyc]

Link to your zip file does not work for me.

Gary

[Menorcaman]

-{ Quote: "Link to your zip file does not work for me.

Gary" }-Hello Gary,

That broken Acronis Support link is http://download.acronis.com/support/sched.zip.

Suggest you use http://us2.download.acronis.com/support/scheduler.zip (http://us2.download.acronis.com/support/scheduler.zip) instead.

Regards

[huntnyc]

Thanks for the download link. Also, I have scheduling working again now after an uninstall reinstall procedure. If it breaks again, I will follow what was outlined in support post and thanks.

Gary

[Acronis Support]

Hello Gary,

I'm really sorry for providing you with the wrong link. Thanks to Menorcaman for correcting me.

If the problem appears in the future then please follow the further instructions provided in my previous post.

Thank you.
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Alexey Popov