Problem when shutdoing True Image 8

[esoso]

Hi everyall,

I use the acronis true image 8 product and I've a problem when a shutdoing the program.

Simple: I can't:

I've the message : Shutdoing Acronis True Image but, that's all !

I try to uninstall and reinstall program.

When I install the program, the program block on drivers installation... I waiting many time at this step.

Whant can I do?

Thanks by advance.

[Chutsman]

What build of version 8 and what operating system are you using? Have you scanned for spyware and viruses?

[Acronis Support]

Hello esoso,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please follow the instructions provided in this previous post of mine (http://www.wilderssecurity.com/showpost.php?p=684629&postcount=14) in order to install the software after the uninstallation.

First of all, please download and install the latest build (2337) of Acronis True Image 9.0 which is available at the Product Updates (http://www.acronis.com/homecomputing/support/updates/) section at our web site.

To get access to updates you should create an account (http://www.acronis.com/homecomputing/my/) then log in and use your serial number to register your software.

If reinstalling the program does not help then please let us know the following information:

- What operating system runs on your computer?
- What operations you have tried to perform using Acronis True Image 9.0, if any?

Please create Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please create an account (http://www.acronis.com/homecomputing/my/registration/), then log in (http://www.acronis.com/homecomputing/my/) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach the collected information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko