Can't load image from DVD drive

[Evagelion]

Hi,

I loaded True Image from the bootable CD and I want to restore the images I created on (3) DVDs.

I restarted my computer, loaded the boot disk and chose the restore function, the problem is the file broswer only shows my hard disk drives (C and D). I can't see the DVD drive to restore the image.

I am using the latest version (2337). What is going on here?

[seekforever]

Did you scroll down the device window on the left? Since the recovery disk is linux it uses different letters than you may be used to in Windows and you may find your DVD drive down at the bottom.

This will depend on what you are trying to do but, IMO, if you can copy the DVD contents to a HD and do the restore from there with the recovery CD it will go a lot faster than reading directly from the DVD. This has been my experience.

[Evagelion]

Well the interface from the boot disk looks exactly the same as the one in Window.

The only difference is when in boot disk mode, the file browser only shows "My Computer --> Drive C ---> Drive D"

There are no other drives. I don't know why.

When I load the program in Windows, then I can see my DVD drive.

Any reason why this would be? Is it because my laptop DVD drive is too new and the program doesn't recognize it in boot disk mode? (It's the newest Centrino Duo laptop that just came out last month)

[Acronis Support]

Hello Evagelion,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

quiet acpi=off noapic, click on the OK button and choose "Full Version".

If that does not help, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please create an account (http://www.acronis.com/homecomputing/my/registration/), then log in (http://www.acronis.com/homecomputing/my/) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva