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asihuay
February 17th, 2006, 09:12 PM
Hi.
I buy this software the past year form ver6 update to gost users, actually is ver8 last update.
My intention was make to me an easy way to recover from hard disk crash in the future.
one pata seagate 63gb disk go to several sectors damage and replace to other , I used the ATI cd recovery and put the ATI image to new 120gb pata maxtor disk, ok no problem work with it several months.
at past december my disk lost the partition without any visible reazon, I buy an new disk it is an 120gb sata western digital, put the image to it and work with no problem. because my activities I can not verify the maxtor disk.
Several problems happen with my system and discover my motherboard was the problem.
Last week I change my motherboard and boot from my sata disk, ok install all drives and now work good, I create new full image with this working disk.
I put im my Pc the maxtor disk partition and formating verify and all is good , the problem was the bad motherboard.
Here is my problem I try to put the image create from my sata disk to my pata disk but ATI indicate me damage image error, when I run ATI verify image option no problem with it.
I go to ATI clone option from sata disk to pata disk and finish sucessfully.
I am very worried by this due to the fact that I might not recover from an image my disc in an crash event.
I want know how to solve it.
thanks in advance.

Acronis Support
February 20th, 2006, 08:15 AM
Hello asihuay,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please accept our apologies for the delay with the response.

-{ Quote: "Here is my problem I try to put the image create from my sata disk to my pata disk but ATI indicate me damage image error, when I run ATI verify image option no problem with it." }-

Could you please create a screen shots of your step-by-step actions during the restoration process? Please also make a screen shot of the error message.

Please create Acronis Report as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko