Win98 TI8 image creation hangs

[dgrrr]

On my Windows98 PC, Acronis "create image" wizard runs fine up to when I click on "proceed" -- and then looks like it's starting -- But I never see any green progress bars, or indication of how long it's going to take -- no matter how long I wait. (If I wait all night, the windows disappears!, no image created)

Any clues as to what might be wrong?

NOTE -- I recently reinstalled windows 98, and I just uninstalled TI8, rebooted, reinstalled it, and rebooted, and tried again. Same result.

[Acronis Support]

Hello dgrrr,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

First of all, please make sure that you use the latest build (937) of Acronis True Image 8.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

You can find the full version name and build number by going to Help -> About... menu in the main program window.

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Note that you should create new Bootable Rescue CD after installing the update.

Please also check each partition of your hard drive by Windows utility. Use Windows menu Start\Run then enter the command "scandskw" and test all drives. Note that you will need to reboot your computer in order to scan the system partition.

If the problem still persists after installing the update and checking your hard drive then please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.exe), install it with disabled logging and see the result.

If that does not help then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317);

- Where do you save your image to?

- Reproduce the problem and collect Acronis True Image 8.0 log which can be saved from Tools -> Show Log -> Diskette icon.

- Have you received any error messages? What exact error messages? When exactly have you received them?

- Download and install the free trial version of Acronis True Image 9.0 (http://www.acronis.com/homecomputing/download/trueimage/), try to create an image once more and see if the problem still persists. Inform us about the result;

- Describe actions taken before the problem appears step-by-step.

Please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov