Refund for my Disk Director Suite

[jonnyray]

I have been waiting for a refund for my Disk Director Suite 10.0 software download purchased on the 9/01/2006, still haven’t received it.

You have all the information requested in your refund policy below.

Dear Paul,

We have requested a refund for you. You will get your money back shortly.

Thank you.
--
Sincerely yours,
Marina Chernikova

Acronis, Inc.
395 Oyster Point Blvd., Suite 115
South San Francisco, CA 94080 USA
http://www.acronis.comAcronis Customer Service Department
http://www.acronis.com/my/support/


Do I really have to draw your attention to the ACRONIS REFUND POLICY?
>
> Refund Policy
>
> Within 30 days of your software download purchase, you may request a
> full refund from Acronis for any reason. We cannot accept returns
> more than 30 days after your download. To return software download
> to us, please submit a request to Acronis Customer Service
> with your full name, address, telephone number, product name, order
> number, and serial registration code. Acronis cannot refund
> purchases made at retail outlets. Please refer to the retail
> outlet's refund policy on this matter.

[jonnyray]

Oh well, I see no reply from Acronis. :thumbd:

This is a warning of what a terrible company they are when things don’t go quite right.

They are not abiding to their own refund policy, which is a warning to all members of this forum.

The fact is, if the software doesn’t work you are not going to get your money back.

[beetlejuice69]

I know what you mean. I found that out after buying PrivacyExpertSuite9.0 and getting the same type of email. Now lets see, that was about two months ago and I`m still waiting...no actually I`ve given up on it. They need the money more then me I guess. :thumbd:

[jonnyray]

Hi beetlejuice69

They think they can get away with it because of the distance involved between countries.

They know it would cost me thousands $ to try to and recoup the money from them so they must feel really safe.

I will make sure that people on other forums get to know I didn’t get a refund, then they can make up their own minds if they still want to purchase a download from this company. :thumbd:


Jonnyray

[Acronis Support]

Hello all,

Thank you for taking the time to contact us.

Please accept our apologies for the inconvenience.

Could you please let me know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? I will find out the reason for the delay. If you have not received an autoreply then please send me a Private Message containing your e-mail address.

Thank you.
--
Kirill Omelchenko

[jonnyray]

Hello Kirill Omelchenko


My Acronis request is [Acronis #455609]


Regards jonnyray

[Acronis Support]

Hello jonnyray,

Thank you for choosing Acronis Partition and Disk Managing Software (http://www.acronis.com/homecomputing/products/diskdirector/).

Please check your Private Messages.

Thank you.
--
Tatyana Tsyngaeva

[beetlejuice69]

Mine is #435919 in case you want to take a look. Thanks

[Acronis Support]

Hello beetlejuice69,

I have forwarded your request to our Sales Department. They will take care of it as soon as possible.

Please accept our apologies for the current inconvenience.

Thank you.
--
Kirill Omelchenko

[jonnyray]

Hello Kirill Omelchenko

Thank you for your intervention in this matter, I have now received my refund for the download of the Disk Director Suite.


Regards jonnyray

[nickster_uk]

Hi jonnyray..

If you don't mind me asking, what problems did you experience with Acronis??

Only reason I want to know is that I have had a couple of problems myself so would like to see if there is some sort of trend here.

Cheers :-)

[Acronis Support]

Hello nickster_uk,

Thank you for your interest in Acronis Partition and Disk Managing Software (http://www.acronis.com/homecomputing/products/diskdirector/).

Could you please describe the problems you have encountered with Acronis Disk Director Suite 10.0?

I'll certainly do my best to help you.

Thank you.
--
Kirill Omelchenko