Re: Lost keyfile

[marse.robert]

Hi,

Recently, I experienced an electric surge that "rolled" my computer over. Fortunately, I do have a backup.

I have been able to restore most applications. However, whilst I could restore ProcessGuard and Port Explorer, I did lose the Keyfile for WormGuard. I have downloaded the "trial" program and I now need the Keyfile!

What is the procedure to recover this file?

Regards

marse.robert

[marse.robert]

Hi all,

I have senrt two emails to Diamondcs and my Post to these forums remain unanswered.

I am a licence holer for TDS, Wormguard and Port Explorer. When TDS was discontinued I accepted Wormguard as an alternative.

I need the keyfile in order that I might "own" my copy of Wormguard. Why is Diamondcs not answering my emails?

Regards

Marserobert

[Bubba]

Marserobert,

It's best if We keep it all in one thread so I have merged the one you just started into your ongoing thread. We'll keep an eye on this thread and if need be after a reasonable amount of time I'll bump it back up for attention.

Regards,
Bubba

[marse.robert]

Hi Bubba,

Thanks for your help.


Marserobert

[marse.robert]

Hi Diamondcs

This very valuable customer is saying help: you are not listening!!





Marserobert

[marse.robert]

Hi all,

I have just read the problems Rainwalker had with getting his keyfile.
Is there a problem that we do not know about?

I will ask again, Diamondcs, CAN I HAVE MY KEYFILE?? Pleas.



Marserobert

[marse.robert]

Hi

Anyone at Diamondcs going to answer me?




marse robert

[BlueZannetti]

-{ Quote: "Anyone at Diamondcs going to answer me?" }-Marserobert,

Recently, the most reliable recent course when this occurs seems to have been to send a direct PM to Wayne - DiamondCS (http://www.wilderssecurity.com/member.php?u=1009) via this site. I'll note that it's now the weekend and it's been a few days since he has logged into the site, so I unfortunately wouldn't expect a reply until at least Monday, but that's the approach I'd recommend at this time. Hope this helps.

Blue

[marse.robert]

Hi Blue,

Thanks for the advice: I will most certainly try it.

Marserobert

[puff-m-d]

You can also contact them through their website HERE (http://www.diamondcs.com.au/index.php?page=contact).

[marse.robert]

Hi Puff

Over the last few days, I have sent 3 emails via that route.


Thanks anyway.


marserobert

[marse.robert]

Hi all

Thanks, Diamondcs. I recieved my WormGuard keyfile.


Regards


Marserobert