KAV Lite 4071

[WilliamP]

I downloaded KAV Lite 4071. Lisa at Kaspersky E Mailed me the link. It was a trial version. I wanted to pay for it so I can update and use it . Well I went to the Kaspersky web site and paid. The only thing I can get is 4.5. All I want to do is get the 4071 working. I have E Mailed service@kaspersky.com twice and haven't heard anything. I also E Mailed Lisa twice and haven't heard anything. I want to use it as a backup scanner. How can I get what I need to activate it. I have allready paid for it.

[solarpowered candle]

hi william . try emailing support@element5.com where you paid for it .
I have just renewed my annual liscence . In the last 24 hrs for Kav lite . In that time i have sent 2 emails off to service @kaspersky.com and have not received a reply either . (for the same reason as yourself) I have been in touch with element 5 who i purchased kav thru 3 times and they replied within 20 minutes each email . I find it extraudinary that Kav have goner back to there old slack ways , I suggest you contact element 5 and talk to them about it . They will most likely be able to email kav and get some action . Im kind of really regretting my reloading of my liscence. As there are
plenty of good anti virus software out there now and good compitition and who give excellent service also..

you have 30 days to get your money back . Element 5 are excellent to deal with .

[Karl_Menshy]

Hi WilliamP,

you should have a keyfile for your v4.5; it may be included in the download offered after you paid or send to you by mail. This key should work with v4071, too.

Karl

[WilliamP]

I did E Mail Element 5 and their response was that all they can provide is 4.5. If I need anything else I would have to contact Kaspersky . I even called the1 800 number and was told to send the REF # . I did that 2 days ago. So far no response. Element 5 said I could apply for a refund, I want it to work. I don't want a refund.

[WilliamP]

Karl, how can I go about downloading the 4.5 to get the key file and using it for 4071 then removing the 4.5. I have NOD32 and want to use only the KAV Lite scanner.

[solarpowered candle]

william . you have to delete your kavlite 4.0.71
> run the kav reg cleaner .
> then reboot .
>Load up the 4.5
>Go to programme files /kaspersky lite folder and save the key to some where safe ( documents )
>delete 4.5
>run kavreg cleaner
>reboot
Load up 4.0.071>add key that is saved in documents > after finishing that >reboot . update once again .

Its a pity Kaspersky are so complicated and so unhelpful about such a simple thing like sending a new key if you choose to continue your licence rather than having to redownload the whole software package.

ps william you may need to be aware that inbetween reboots the Nod monitor may also cause a hassle with the KAV monitor , so you may also need to temporarily disable that

However at least one only has to do that once a year lol . good luck :)

[WilliamP]

Thank you solarpowered candle. One question. What is and where can I get the kav reg cleaner

[GuruGuy]

This link should help you:

http://www.kaspersky.com/go/install_uninstall_kav.pdf

[WilliamP]

Thanks every one. I'm a going to have to do this every year to keep KAV Lite going?

[solarpowered candle]

yea talk about about a freak out lol. Pity they dont listen about these concerns. I feel there isnt anything in it for then ( selling the kav lite) and they will increasingly move away from the lite being or having the [potential that it could have to be the best /affordable anti virus solution .for low cost.

[Trevor Marsh]

Hi, just for information you can get the "key" from a version of KAV without having to actually install it. All you do is run the EXE file that you downloaded and when you get the prompt asking you were you want to store the files, choose any location you can remember. Once it has unpacked the files it will start the install procedure, just cancel this. The unpacked files will still be in the stoe location you chose along with the *.key file.
If I'm "teaching grandmother to suck eggs" many appologies,

Trev

[Lisa]

Hi All,
Just to confirm a few things, the keys are included in the downloads you receive when you pay for the software - Trevor is correct in that you can download and extract your key file from there if you wish to run another version.

Or you can contact the supplier with your order number and ask them to make you a key file as you already have the software.

If you look at the Element5 receipt it will tell you they took the payment for e.g. Kaspersky Russia or Kaspersky UK.

If it came to UK, email me at lisa@kasperskylab.co.uk with your order number and I will make you the key file.
If your payment went to Russia, email support@kaspersky.com and do the same - we need name/Address, order number and date of purchase.


I also posted to answer WilliamP on ICE forum.


Regards

Lisa
KL UK

[solarpowered candle]

thanks lisa . I think we have sussed it out by now. we each have emailed Kaspersky prior to sorting this out and have not heard anything back as yet . however Im sure they may soon < apart from your comments now. One can delete the kav 4.5 before loading completely and this shaves off a minute or two from the proocess . Certainly a key would be much more appropriate on renewal than having to download the complete 4.5 and load it in order to get the key file . I am not that happy with the responses from kav labs and will not be continuing with my purchase as I feel that there are better options available out there for my needs..I also feel that the Kav lite is being watered down now to a programme that is half of what it was or could be.

[Lisa]

Hi SPC, so what address where you emailing them as I can send a complaint to Customer care person in Russia if you'd like ?

Sorry to hear you won't continue, pity you didn't buy from us in UK. ;) :'(


SPC - if you send me an email with your full name I can pass this onto customer care in Russia - Elena will then try to help you.

Likewise this goes for all of you who just want the key - email me with order number, who took payment e.g. Russia or UK and your full name and address and I will pass onto Elena.

[WilliamP]

Hi Lisa . If you can sent me a key file it would be great. I looked at the E Mails from Element 5 and I can't tell where the money went. How can I be sure I am dealing with uk. I would appreciate any help you can give.

[GuruGuy]

My receipt is the same way.......doesn't say which location of KAV got the money.

[WilliamP]

Hi GuruGuy I'm just looking to get the Key File I need. I don't care who got the money. I can't use the 4.5

[GuruGuy]

Send an email to Lisa at:

Lisa@KasperskyLab.co.uk

She is very prompt to respond to emails and will probably be in touch Monday if you go ahead and email her now. This might be better than posting to this forum..................

[WilliamP]

I E Mailed her Friday night. I hope that she gets it.

[fryr]

Sorry if I have missed something - what is the difference between Kaspersky Lite v4071 and v4.5.0071

The only version I can see online is v4.5.0071 from (http://downloads1.kaspersky-labs.com/products/release/4.5/English/HomeUser/KAVLite/kavlite45eng.exe) but I can't get this running without a key, not even in a trial mode

Why do you not want to run this version - which version should I run as a scanner to back up NOD32 v2. If I should be running an earlier version (4071) where can I get it from.

Regards
Richard.

[WilliamP]

Hello Fryr. I to have NOD32 and want KAV Lite as a backup scanner. You can't use 4.5 because you can't turn off the consant protection and use the scanner. You have to have 4071

[WilliamP]

fryr you can get the 4071at www.kasperskylab.co.uk/files/homeuser/ But the problem is getting the key file to make it work.

[fryr]

Thank you for your response - I have downloaded v4.0.71 and disabled the realtime monitor service and application so as not to interfere with NOD32 v2. All I need to do now is extract the key from v4.5

Thanks
Richard

[WilliamP]

Let me know how you make out. I would like to know in detail how you did it . I may have to do the same thing. Thank you.

[solarpowered candle]

william i find it hard to understand why you havent sussed it out yet . The earlier steps work that we all labourusly sussed out 3 days or so ago. Failing that contact either Lisa or service@kaspersky.com and ask for a key .
I managed to extract my key from the 4.5 following the steps that were out lined in the other thread here. I also received a key from kav labs (russia) service@kaspersky.com and a very polite letter opoligising for the delay . It comes with simple instructions on how to load the new key up.

There is new key file in attachment:
1. Save new key file on your computer.
2. Close Kaspersky Anti-Virus application.
3. Check system date on your computer is current date.
4. Double click on new key file. If autoload failed (system ask you to
choose appropriate application) - copy new key file manualy to folder:
C:\Program Files\Common Files\KAV (or AVP) Shared Files\
5. Reboot your computer.

Should any questions or problems arise, please do not hesitate to get in
touch with me.
Best regards,
Sergey Novikov ___________________________________________
Technical support /Kaspersky Lab Ltd
10, Geroyev Panfilovtsev Str., 125363, Moscow, Russia

So take your choice. If you are anxious follow the steps in our other thread. You can either cancell the 4.5 after extracting the key or run it and delete it all with the Kav reg cleaner if you want to make sure everything is tidy . (i did that . )

[WilliamP]

Well my friend I was all set to do what you layed out for me but Lisa posted and said she would make a key file. So I E Mailed her again and am waiting . If I don't hear from her I'll do what you said. I'm not as computer savy as you . I do appreciat your help.

[WilliamP]

How did you get a response from service@kaspersky and they never answered my E Mail.

[solarpowered candle]

William if you are not to worried about an extra day or so then I would advise you to await the key file from Lisa. As the key that you extract from the 4.5 is diffirent to the key that you will be sent . And you will end up with two keys lol .(got any brothers n sisters ) anyways good luck :)

[WilliamP]

None with KAV Lite.

[pcb]

I hope you guys don't mind this intrusion into your post:

I would just like to know why so many people seem to want to use 2 AV programs-one as main (resident real-time) and the other as "on demand".

I see Nod 32 is often chosen as the main AV scanner.
Surely, as this is reputed to be one of the top 2/3 AV programs, its on demand scanner is as good as any back-up, thereby negating any value in this back-up scanner?

I expect there is some arcane reason, which is not obvious to this ignoramus!

Please can someone elucidate?

PcB

[WilliamP]

Well I'm certainly not an expert, but based on what I have read, NOD's scanner doesn't have an unpacker . It won't find some of the nasties until they unpack themselves. KAV is supposed to have a very good unpacker.

[wizard]

{QUOTE-> quoting: WilliamP link=board=24;threadid=11931;start=30#msg77399 date=1059924078]
Well I'm certainly not an expert, but based on what I have read, NOD's scanner doesn't have an unpacker . <-QUOTE}

NOD32 2.0 has some generic unpackers but it doesn't support as much exotic packer formats as KAV.

{QUOTE-> It won't find some of the nasties until they unpack themselves. <-QUOTE}

That's not right. It won't find anything if the packer is not known to NOD32.

{QUOTE-> KAV is supposed to have a very good unpacker. <-QUOTE}

IMHO the best.

wizard

[pcb]

thanks for your replies Williamp & Wizard,

This then begs the question, why not just use KasperskyLabs AV, (the complete version, not the lite version?

PcB

[WilliamP]

Well pcb. I feel that NOD has Kaspersky beat on constant protection and hurestics. So with the protection of NOD and the KAV as a backup scanner you have the best.
of both worlds. Of course thats just my opinion.

[pcb]

Got it, WilliamP,

Sounds like you must need such complete protection.
Thanks for the information-helps me to make a decision on which AV program I should try next. My son is getting older now, & before long will no doubt be visiting dubious sites, and receive emails from dubious sources.
( I have to date been very cautious, and Innoclate-it, and now AVG free, have served me well -found the only 3 viruses I have had).

Time to invest in more thorough protection methinks!

Cheers,

PcB

[solarpowered candle]

Hi pcb, I look upon Kav Lite as a really excellent anti virus / trojon /wormz protection that is very affordable at $20 I was given a 20% discount for my second year which is even better- $16 ) . For many they are , for what ever reason , not in a position to pay out much for internet protection and the Kav lite provides excellent low cost but high all round protection . Providing the same all round protection as the more expensive versions that are for sale for $50 and $100 . ( the lite just doesnt have all the extras that some like to play with )
Others are seeing the lite as a excellent secondry layer of defence . But I saw it as an excellent step to take for my sole line of defence and it served me well for that .
I have changed my options in the last week , but thats called boredom . The Kav lite is an excellent line of defence and very simple especially if its all one is using for there virus/trojon/worm/ protection . It just needs a simple click to update daily . Perfect for the younger members of the family . Who need that extra defence but are not interested in such things.

[Blackcat]

Hey Robert,

There must be a name for becoming bored with particular programs for no apparent reason.

On my main computer, I regularly change the Primary AV Scanner at least every month. The pleasing 'eye candy' of the system tray icon plays an important part here ;D.

I see both your AV, firewall and browser choices have changed recently.

But to return to the thread, KAV Lite is an excellent choice as a primary/secondary scanner, offering good protection for the price.

However, I consider most (AV) software a good investment particularly compared to the price of computer/console games.

[pcb]

Spc,

Thanks for your considered opinion regarding KAV lite.
Yes, I'm sure it's a very good AV-I just found it's total simplicity (which I know is, along with it's relative cheapness, the programs's main selling point) a bit off-putting..giving me reason to doubt it's real efficiency. Also it doesn't seem to have the same level of efficacy regarding emails: AVG, and Avast! (which I have been trialling also) detects as soon as an email with virus is downloaded, whereas KAV does not-it just does so when the attachment is opened.
This may well be all that's needed, but AVG/Avast's methods give me a feeling of more security.
(Yes I know that any AV program is only as good as its' database & heuristics, and though AVG (especially) and Avast, do not do well in the VB awards, as I say AVG has detected all my viruses so far.)

Anyway, I have quite some time to make up my mind- AVG is fine for now; and I'm still monitoring my sons' internet activity pretty closely. (Not so much for viruses..of course to prevent him from seeing the nastier sites out there.)

Thanks again for your recommendation.

PcB

[solarpowered candle]

your welcome pcb journey well :)

[Blackcat]

pcb

Have you tried the free Etrust AV v7;

http://www.wilderssecurity.com/showthread.php?t=9672

If you can manage to use the automatic updater, this may be another alternative to consider.

You should be familiar with most of it as I see you have used InoculateIt before.

This new version has 2 scan engines.

[pcb]

Yes, Blackcat,

I read about ETrust AVv7 some time ago, downloaded it, and gave it a try. I found it very resource hungry-by far the most of all the AVs I've tried so far.
(I'm running 98se on a AMD 1.2 gb with 256 DDR ram. It was as I'm sure you know designed for Windows 2003 servers.)

Apart from that, I felt a bit guilty downloading a program I have no real right to, (though I was fairly reassured that it wasn't bothering CA too much) and also I wondered just how long the free updates would in fact be available-these "free" AV progs have an uncanny knack of loosing their "free for life" attributes! So I got rid of it, and got back to my search for that elusive low-cost (or free), effective AV prog.

By the way I had no trouble installing it, or updating the signatures, unlike some.

Thanks for the tip, all the same. ( Are you using it-if so do you not find it resource hungry? I'm just wondering now-(I didn't use it for long, and didn't really discover all there was to know) and can you verify for me: that in setting up the program, only one scanner could be chosen -either Innoculate-it, or Vet (is it?). I can't imagine why 2 scanners are necessary.
But if they were both running, this would surely be why it was so resource hungry- it was using about 45mbs of memory! (This was not when running an on demand scan)

Maybe if I can discover a way to set it up to use a lot fewer resources, I may well get back to it!)

cheers,

PcB

[Blackcat]

pcb

I have the Etrust running on an older machine here( older than yours) and the 3 processes that it places in memory are only taking up about 9MB under Win 2000 and I have noticed no slowdown whatsoever. This is with the default setting, except that I have switched off the animated icon in the system tray.

The advantage of having 2 scanners is that they will have a different malware database, so if one of them misses for example a virus, the second scanner may pick it up. You can change which of the 2 scanners the RTM and on-demand scanner uses. Only ONE of them run at any one time

A number of AV programs, such as AVK, F-Secure etc are running with multiple engines.

Its worth having another try of the program and checking whether it slows down your system. Make sure you uninstall any other AV on your computer before loading the Etrust. If it seems to slow down your machine, then remove it.

Resource usage is different on Win98 systems compared to Win 2000/XP.

Another low cost alternative would be Dr Web (Home Edition); which is only $25;

http://www.advancedforce.com/antivirus/av_home.html

or F-Prot for Windows which is only $30;

http://www.f-prot.com/products/home_use/win/

Both of these AV's have very small memory imprints and I use both of these( although the full version of Dr Web) as primary scanners on computers here.

There is a new version of AVG out/coming out and there is an argument of staying with what you are used to. This together with an on-line scanner/F-Prot for Dos/ or the free BitDefender as backup to AVG would give you good low-cost protection.

Good luck.

[solarpowered candle]

Im running e Trust v7 on a win 98se 128 rams and its flowing along very nicely. Perhaps as Blackcat suggested you were running another anti virus at the same time ? (although I ran Kav lite as a back up scanner and it went well with e trust as my monitor and no problems)
Any ways I find it real good .

[pcb]

Blackcat,

No, Etrust wasn't slowing down my computer, it just took considerably more resources than any other AV I've tried.
Thanks for filling me in on the details of Etrust-yes I thought there could only be one scanner/engine running at a time.
I also certainly did uninstall my previous AV program.

Your ETrust is only using 9 mb on w2000? Incredible!

Kav lite was using 35 mbs on my 98se, Avast!(uses 2/3 engines) -about 25mbs, and AVG -about 6mbs. And then Etrust using 45!!

Yes I've considered Dr. Web, but I've only heard of it just recently-so I don't know what to make of it.

Many thanks for your expertise,

PcB

[WilliamP]

Hey guys , I finally gave up on getting help from Kas. So I did what Solarpoweredcandle laid out . It worked and now I have KAV Lite 4071 going. Thanks for the help.

[Blackcat]

Dr Web is a very good AV;


http://www.wilderssecurity.com/showthread.php?t=9782

Well worth looking into as are all the AV programs discussed here at wilders. The BIG problem is finding out which one is best for your system.

If you are not happy with AVG and feel you may need better protection it is worthwhile trialing several AV programs then posting for advice/views.

Most of the AV programs available have been used by someone here who can pass on their knowledge and then YOU can decide which is the best for your own computer ;).

[solarpowered candle]

Hey Williamp :) coolies