Help:update problems with Acronis Malware Shield

[alex'77]

Hello, I'm Italian... so, I'm sorry for my bad english.

I have a problem to update Acronis Malware Shield's definitions: from 1-31-06 Malicious software Definitions Updates Wizard tells me that " no updates are available for download. Acronis Privacy Expert Suite is already up-to-date for malicious software definitions".

Is it possible? What are the last malicious software definitions for Acronis Privacy Expert Suite 9?

[Acronis Support]

Hello alex'77,

Thank you for choosing Acronis Internet Privacy and Antispyware Software (http://www.acronis.com/homecomputing/products/privacyexpert/).

Please be aware that you can download the latest Spyware Definitions update from the Spyware Updates (http://www.acronis.com/homecomputing/support/updates/spyware/) section at our web site.

Please create Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko

[toby_blond]

Hi,

I am running APES 9.0 on two computers. One version says it is allready updated, which I know for a fact it is not. I dont have scheduled automated updates. Ofcourse, I can go to the website and update, but this is a serious problem for any novice users, or users depending on automatic updates. If the software tells me it is updated, it better be!! But in this case it is not!

I really want Acronis to show me where I can look to find which version of the malware defintions are installed. This function can be found in all other software solutions. Please do this ASAP, or give me a way to look somewhere to find it.

THanks!

[Acronis Support]

Hello toby_blond,

Thank you for choosing Acronis Internet Privacy and Antispyware Software (http://www.acronis.com/homecomputing/products/privacyexpert/).

I'm afraid that it is not possible to find out what update for Malware Definitions is installed on you computer at the moment. I have forwarded your suggestion to our Development Team. They will certainly consider it and most likely implement it in one of future builds/versions of Acronis Privacy Expert Suite.

Regarding your issue, please create Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach the collected information to your request along with the the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko