System Engineer

[Aung]

Hello,

I have Acronis Disk Director Suite version 9.0 (build 554).

I am going to move the data from old RAID 5 hard disk (200 GB) to new RAID 5 hard disk (1.2TB). Before the real operation, I made the trial. During the trial, I tried to copy the partition from USB hard disk which is 60 GB in size and has 12 GB of data (FAT32), to RAID 5 hard disk (1.2 TB), unallocated space.

During the operation, while DD is locking and analyzing the hard disk structure, it quit without giving any error message. I also tried with another source hard disk (NTFS), the problem remain the same.

Could you suggest that what wrong with this?

Thanks.

Regards/
Aung

[Acronis Support]

Hello Aung,

Thank you for your interest in Acronis Partition and Disk Managing Software (http://www.acronis.com/homecomputing/products/diskdirector/).

Please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.exe), install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko