Server Connection Failure on Update

[Old Monk]

Hi Folks

Nod isn't updating on either auto or manual - all I get is a server connection failure message - last update 09/01/06 Version 1.1357

Any ideas ?

Cheers

Jon

[ronjor]

{QUOTE-> Any ideas ? <-QUOTE}

First place I would check is my firewall. Allow NOD to connect as need be. Also, make sure the update servers are set to "choose automatically".
Something on your system is blocking access to the updates.

[Old Monk]

Thanks Ron

LooknStop has Nod32 Kernel Service allowed as an application and NOD's servers are set to choose automatically.

Kernel service is the only aspect of NOD referenced in LnS

I hope this isn't something to do with Process Guard 3.2 installed on 4th Jan :(

Any other ideas ?

Cheers

Jon

[Marcos]

Try disabling the firewall for a while, just to see if update goes well then.

[Old Monk]

Eh ? :(

Not happy about being on-line with no firewall !

How do I protect myself ? Do you mean go to Windows firewall ?

Cheers

Jon

[ronjor]

{QUOTE-> Do you mean go to Windows firewall ? <-QUOTE}

Give that a try.

[Old Monk]

Hurrah and deep embarrassment to the good people at DiamondCS for possibly implicating PG on this occassion :-[

Thanks Ron and Marcos for your help :D

What happened there then with LnS do you think ?

Tired now so logging off soon but more power to both your elbows (don't worry - odd expression I know) ;D

If you're not sure I'll ask in the LnS forum

Cheers

Jon

[ronjor]

I'm not using LooknStop at the moment but I believe it has a learning mode. Have you taken a look at Blackspear's thread (http://www.wilderssecurity.com/showthread.php?t=83498) on LooknStop?

[FanJ]

Sometimes I too get that warning on my old W98SE machine (Dutch).
If that happens, I abort (right English word?...) and try again; usually that gets me right (either when there is an update or not). No big problem for me ;)

PS (added to edit):
no Look'n'Stop or PG here on this machine.

[Old Monk]

Wow

Half way through posting a reply to you Ron and have suffered a major crash - machine just shut down - somethings not happy here.............

What I was going to say was - I have run Lns with NOD for several months without issue ( actually based on Blackspears recommendations from one of his excellent set-up threads )

I'll double check his set up recommendations from that link Ron and I do appreciate your help ( and to you FanJ)

Somethings gone badly amiss tonight straight out of the blue...

I'm going to let my machine cool down now :-\

Cheers

Jon

[FanJ]

{QUOTE->

- snip -

I'm going to let my machine cool down now :-\

Cheers

Jon <-QUOTE}

I know the feeling Jon. I have to let my machine cool down more than 10 times a day (not related to NOD32) ;)

Take care !
Cheers, Jan.

[Old Monk]

Hi there

I'm wondering whether this might be the issue

{QUOTE-> I see - and you're dead right - as soon as I entered the serial licence I got a pop up for an app wanting to connct - amazing how you can get lulled into not spotting something is not acting as normal. <-QUOTE}

This was taken from this thread and I'm sure the app in question was NOD

/www.wilderssecurity.com/showthread.php?t=114985 (http:///www.wilderssecurity.com/showthread.php?t=114985)


I have taken NOD32 Kernel Service out of the authorised applications in LnS and plan to wait for NOD to request access for an update. If this doesn't work I guess a reinstall of LnS might be appropriate.

Any comments on this course of action ?

Mods - is this post still ok for this forum or is this now one for the LnS forum ?

Thanks for any further help.

Cheers

Jon

[ronjor]

{QUOTE-> Any comments on this course of action ? <-QUOTE}

Worth a try Jon. If the problem persists, I would say the LnS forum would be the place to hopefully find an answer.

[Old Monk]

OK Ron

I'll wait and see what happens.

Thanks as always.

Cheers

Jon

[Old Monk]

Okay -no good on update again. :(

Will raise this in LnS forum

Cheers

Jon

[The Hammer]

I think Crazy M might be interested in having a look.

[Old Monk]

Hi there The Hammer

Sorry, in what context ? In this thread or in LooknStop ? :-\

I've now started a new thread in the LnS forum if that helps ?

Thanks for your input.

Cheers

Jon

[Old Monk]

Hi the Hammer

Just checked and see CrazyM is a Firewall Mod so will he pick it up in the LnS thread ?

His input would I'm sure be really helpful :)

Cheers

Jon

[The Hammer]

{QUOTE-> Hi the Hammer

Just checked and see CrazyM is a Firewall Mod so will he pick it up in the LnS thread ?

His input would I'm sure be really helpful :)

Cheers

Jon <-QUOTE}I'm sure he'll pick it up in in one of the threads. He's not the only one who could help of course, but he came to mind. I would have sent you a PM instead of posting but I see your not set up for that.

[ronjor]

One of my softwares can no more connect to the Internet ?
Check that this software is listed in the Application Filtering page and that it is authorized (green point).

If this is true, your software might be blocked by an Internet Filtering rule. The blocked data are probably listed in the log page. A right clic on correponding line of the log page allow to create an authorization rule.

http://www.looknstop.com/En/faq_problems.htm#connexion

[Old Monk]

Thanks Ron for moving the thread.

{QUOTE-> One of my softwares can no more connect to the Internet ?
Check that this software is listed in the Application Filtering page and that it is authorized (green point).

If this is true, your software might be blocked by an Internet Filtering rule. The blocked data are probably listed in the log page. A right clic on correponding line of the log page allow to create an authorization rule.

http://www.looknstop.com/En/faq_problems.htm#connexion <-QUOTE}

Yup -looked at this this afternoon. The app filtering field looks fine. The logs are hard to interpret but nothing seems to refer to NOD

Cheers

Jon

[Old Monk]

Hi the Hammer

{QUOTE-> I'm sure he'll pick it up in in one of the threads. He's not the only one who could help of course, but he came to mind. I would have sent you a PM instead of posting but I see your not set up for that. <-QUOTE}

I think I've successfully edited my profile now. By all means give it a try. I may not respond until tomorrow :)

Cheers

Jon

[SSK]

Ok, so you tried with only Win Firewall. Did that work?

[Old Monk]

Hi SSK

Yes it did - NOD connected and updated.

Cheers

Jon

[Old Monk]

Hi there and thanks for all contributors help.

Tomorrow, I think I may uninstall/reinstall LnS and see if the problem is replicated ,unless CrazyM or other firewall experts have a view in the meantime.

Perhaps I should have done this earlier this evening but I thought maybe the developers and experts would find it easier to find a workaround/solution while the problem was still occurring. I'm happy to wait though if anyone has further opinions :)

Cheers

Jon

[SSK]

OK, remove all instances from NOD in the App filtering part of LnS.

Load the enhanced ruleset for LnS: look here (http://www.wilderssecurity.com/showpost.php?p=478939&postcount=6) and here (http://www.wilderssecurity.com/showpost.php?p=478941&postcount=7)

Go to here (http://www.wilderssecurity.com/showpost.php?p=478950&postcount=14) to remove any NOD32 dll's.

Exit LnS and reboot. See what happens, allow all NOD32 / IMON prompts, app filtering and/or dll filtering!

Good luck, will check back tomorrow somewhere :)

[Old Monk]

Hi SSK

Thank you - it looks like you've cracked this one for me :)
{QUOTE->
Go to here to remove any NOD32 dll's. <-QUOTE}

I'm not sure why as I don't recall denying it but the NOD Update dll was being disallowed. I had also forgotten that I had even enabled DLL detection.

I should really have been able to find this on my own :-[ so another lesson learnt by me- to the best of your ability GET TO KNOW YOUR APPS INSIDE OUT !

Sorry if I've wasted anyone's time but thanks to all in any event

Cheers

Jon

[SSK]

No problems! Good to see this solved :)