Can't warm reboot

[Thor33433]

Running Windows XT - Home Ed.

When I schedule incremental backups on logoff, I can no longer execute a warm reboot (restart). I can only shut down the computer completely.

Anyone else notice this?

Thor

[Chutsman]

What version and build of TI?

[Acronis Support]

Hello Thor33433,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

You can find the full version name and build number by going to Help -> About... menu in the main program window.

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2337.

Note that you should create new Bootable Rescue CD after installing the update.

If the problem still persists with the latest build (2337) of Acronis True Image 9.0 then please provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317);

- What exactly do you mean when saying that you "can no longer execute a warm reboot"?

- Have you received any error messages? What exact error messages? When exactly have you received them?

- Describe actions taken before the problem appears step-by-step.

Please also do the following:

- Download schedmgr.exe (http://www.acronis.com/files/support/schedmgr.exe) application;

- Open the command prompt (Start -> Run -> cmd);

- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;

Please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov