NOD32 and Regcleaner

[zak_dashiell]

hello! *i am a complete NOVICE... this is the first time i am posting at the wilders forum although i have been following most of the posts for the last couple of months... actually, i bought my tds3 and nod32 because of the high regard given to them by the forum members...

my problem started when i bought and installed nod32 (i never had this problem using the trial version prior to the environment update)...

everytime i use the "orphan reference file finder" or "do them all" tools of regcleaner 4.3, i always get the BSOD with "page_fault in nonpaged area" error stop: 0 x 00000050 in winxp pro... i never had this problem with my current paging file setting before the environment upgrade....

i tried nod32's support but unfortunately, until today, i still got no answer from them... is the company always like this? *they should have put the WARNING (just like the awards that they got) right on their homepage that we SHOULD use nod32 at our own risk because NO SUPPORT is given whatsoever because "we have no help desk and the developers themselves provide the support and as you may see, are always busy providing a top-notch av so you'll have to WAIT until the developers seem fit"... "if you are in a hurry, go to the Wilders forum for your needs"... i might be wrong but i never seem to see any of the fellow nod32 users in wilders forum comment on the nice eset support... *:(

Will the nod32 users of the Wilders.org forum please help me with my problem?

i have uninstalled/reinstalled regcleaner... NG... i was thinking of a reformat (cure all) but that is beside the point because i have to go right at the root of the problem... i can't afford to reformat everytime i install nod32 and/or regcleaner... i can't afford to buy another av either...

[Paul Wilders]

Hello Zak, and welcome.

Would you please drop me an email ( webmaster@wilders.org) with the content of your post and the name you did register NOD32?

I'll contact Eset/NOD32 asap in order to (try to) solve your problem.

regards.

paul

[zak_dashiell]

-{ Quote: "Hello Zak, and welcome.

Would you please drop me an email ( webmaster@wilders.org) with the content of your post and the name you did register NOD32?

I'll contact Eset/NOD32 asap in order to (try to) solve your problem.

regards.

paul" }-

Thank you very much for the warm welcome!

and email on the way...

[Paul Wilders]

Hi Zak,

-{ Quote: "Thank you very much for the warm welcome!" }-

You're most welcome.

-{ Quote: "and email on the way..." }-

Received in the meanwhile; Eset has been contacted.

regards.

paul

[zak_dashiell]

thanks, paul...

i'll wait for the resolution...

[Paul Wilders]

Be assured; we will hang in there *;)

regards.

paul

[spy1]

zak_dashiell - Shut down Amon (the pulsating heart-looking thing) temporarily by double-clicking directly on the pulsating NOD emblem that shows when you bring up the 'Amon' icon from SYSTRAY. Click 'Yes' to the box that pops up.

Then run RegCleaner.

Then turn Amon back on after you're done by double-clicking on the emblem again.

If that doesn't work, check out the jv16 forum (accessible from the 'Forums' link), here: http://jv16.org/ . HTH Pete

PeteNote: Paul, I went ahead and registered on the jv16 forum and posted the NOD32/RC/PT problem there, too. Pete

[Technodrome]

This is rather NOD32 Antivirus bug then jv16 Power Tools/Regcleaner. I used Power Tools and regcleaner with six (kav,drweb,norton,command,rav,sophos) different antivirus Programs and there wasn't any problems.
The problem between NOD32 and Power tools persists since last year.
Hope they’ll solve it one day… *::)

Technodrome

[TonyKlein]

And I hate to say it, *but, *although I love the program, *I do agree with zak_dashiell as regards his opinion on NOD32 support.

I think they really ought to learn how to deal with customers' questions and support requests.
This doesn't seem very professional.

I sent in a Customer Support Request Form about this exact same issue one month ago, and to date I haven't even received as much as an automatic reply.

Now, this particular issue isn't too important to me, *but it just doesn't seem right that we should have to ask Paul to act as an intermediary if we are to get any reaction from the folks at ESET.

[FanJ]

Ton,

I agree. NOD32 is an excellent anti-virus program, but the support could, eh let's say, a bit better.... I've send 10 days ago an email to Anton: no reply yet.....

[Technodrome]

I also agree that ESET support team is very immature. A couple months ago I sent them a virus sample and I never got respond from them. Then I sent this sample to other AV companies and respond was quick. BTW this sample was a new variant of Java Script virus.

Technodrome

[zak_dashiell]

whoa, whoa, whoa everyone.... *:o

it seems that i have opened a can of worms here... but we should keep our heads cool...

it is true that, as what everyone here is saying, ESET needs to gather itself and start acting like a good professional company... regardless of how good the product it sells, if the very foundation of the company (that is, the loyal customers) feel shortchanged in other aspects aside from the product, the company will be at the losing end, I believe...

setting what we feel and think and experienced about eset aside, does anyone has anything to advice me about my problem? *;D ;D ;D

spy1, i'll try what you have adviced...

and thanks everyone... you really made my day... you make me feel like i belong to a FAMILY and not just a community of believers... *:) :) :) *8) 8)

[zak_dashiell]

-{ Quote: "zak_dashiell - Shut down Amon (the pulsating heart-looking thing) temporarily by double-clicking directly on the pulsating NOD emblem that shows when you bring up the 'Amon' icon from SYSTRAY. Click 'Yes' to the box that pops up.

Then run RegCleaner.

Then turn Amon back on after you're done by double-clicking on the emblem again.

If that doesn't work, check out the jv16 forum (accessible from the 'Forums' link), here: http://jv16.org/ . HTH Pete

PeteNote: Paul, I went ahead and registered on the jv16 forum and posted the NOD32/RC/PT problem there, too. Pete" }-

IT WORKED!!! *;D ;D ;D

thanks spy1... *:-* :-* :-*

then i'll have to disable amon everytime i clean my registry which i do quite often...

any other apps that has the same problem with amon?

maybe it is a good idea to create a list of these apps...

what do you think everyone?

[TonyKlein]

Good idea! ;)

Sofar (as far as I know):

JV16 Power Tools
RegCleaner
Moosoft The Cleaner

[spy1]

You're quite welcome, zak.

My post in the jv16 forum hasn't been responded to so far, so doing what you're doing now may be the only 'fix' for the situation for the foreseeable future. Perhaps Paul will hear something from eSet. Pete

[zak_dashiell]

i still got no reply from eset... *:(

TonyKlein sir,

i'll add one to the list...

floppies won't format with amon activated... *???

i found out the hard way when i tried to create a nod32 dos disk... i wasted some time trying to figure out why "error: a program or utility is using files in drive a:... close the application/s and try again"...

[Paul Wilders]

Zak,

-{ Quote: "i still got no reply from eset" }-

Apologies. I'll contact them once more.

regards.

paul

[zak_dashiell]

a qoute from the eset website....

"In his review, Ken Feinstein states "NOD32 offers only e-mail support."

Ken Feinstein has never called Eset for phone support !!!

If he had, he would have known better than to make such a ridiculous statement !!!"

;D ;D ;D

Mr. Feinstein is lucky!!! *and he is not even a nod32 owner!!! *he tested the e-mail support feature and he got through... WOW! *it would have been preposterous financially for me to even PHONE eset... *i live in timbuktu *;) and would have cost me, let's say, the same amount to buy all the AV softwares around...

me? *unlucky... i am a nod32 owner and NEVER got the oppurtunity to have my SINGLE help question replied to (by a robot or otherwise)... should i also need to become an "amateur tester" to be given attention to by eset? *just my AUD$85.80 thoughts...

[spy1]

zak - Glad you re-posted, because I meant to reply to something you said before but forgot.

You said: "floppies won't format with amon activated...".

I've never had that problem here. Floppies format fine every day. Sure that's not something besides Amon?

(BTW, when someone recently forwarded me six emails that were infected with what was then a new variation of Klez - and that Norton was *not picking up at the time for that person - *I pretty much had time to rejoice that the people at eSet were spending more time updating their virus defs than answering emails/support requests. NOD32 nailed them on the way in and no infection resulted.

Couple that with the fact that most of their other resources are tied up on trying to get out a new version of the product, and the lack-of-response becomes at least understandable (although not forgivable). Just a thought.). Pete

[Paul Wilders]

Zak,

Please check your inbox; you have a reply from Eset *;).

regards.

paul

[zak_dashiell]

hello paul,

yeah... :) i got their reply... was it caused by my last post here? *i hope not, otherwise i will have to become an "amateur tester" everytime i need help from them *;D ... i also noticed from the email that paul, the Wilders.org webmaster, never gave up and is true to his words... you are an honoroble and dependable man, sir... and i salute you on that!!! *thanks for everything...

on the other side of the coin, is the eset guy who replied to me simply just read this thread? *;D he simply picked up from what the guys and gals at the forum advised... my advise to them... they could just simply come to this forum, copy and paste your advise, reply to the customer, and they will have a very efficient and prompt email support... don't you think so? *but just as everyone here has claimed, this solution is only a temporary one...

hello spy1,

it did happen with amon active... and i even reproduced it... i am using powerdesk as my file manager so i thought that with powerdesk open, this may have caused "the floppy not to format" but with powerdesk open and amon active, i can't format the floppy and with powerdesk open and amon disabled, i can do it... *???

[FanJ]

Hi Zak,

Just being curious: are you talking about Ontrack Powerdesk? Which version?

[Paul Wilders]

Hello Zak,

It has not been your last post here; merely us contacting Eset. Thanks for the compliment btw *;).

I don't have the faintest idea wether or not Eset support did read this thread; frankly I don't bother. We do have frequent contact with Eset - that does the trick most of the times. In this particular case, Eset moving office has caused a delay - and support should be as usual: good, that is.

Eset support did ask you to contact them in case you do have questions left; don't hesitate to do so if you feel the need. If so, please cc us.

regards.

paul

[zak_dashiell]

paul sir,

::Thanks for the compliment btw *::

i should be the one really thanking you and the rest of the crew... all of you are most helpful... first, you recommended a very good software and second, you backed up the recommendation by providing tech support to it faster than the real people who should do it...

more news... my nod32 caught its first klez.j virus but nod32 died on me (my fault)... i was evaluating an app so i have to disable amon (see? the temp solution) but had oe6 configured to send and receive on start up *:-[ ... when i rebooted the sys, amon was still disabled, oe6 started sending and receiving and BOOM... i was caught with my "pants" down... *:'(

nod32 was ruined... my connection went to a crawl, cannot download the cleaner, went to a very old machine, dl'd it from there, burned to a cd (because it won't fit on a floppy), extracted it to the infected machine, auto-cleaned, rebooted, and cannot follow the guide anymore regarding clean...bat(?)... it says something about fupdate but is it better to just reinstall nod32? *how? *i cannot see the icons at the systray anymore... i still have to check if the uninstall nod32 is still there... *one thing, though, nod32 cleaned the klez from the infected files, not deleted them... *unlike what we have at work... all machines were infected, had mcafee online, scanned the drives, it deleted some sys files that were infected, systems became unstable, had to reformat ALL machines... *;D

hello fanJ,

"Just being curious: are you talking about Ontrack Powerdesk? Which version?"

power desk pro 5.0.1.0

sorry for the long post... *:-[

[Paul Wilders]

Zak,

I'm very sorry to hear about your problems. Please send an (urgent) email to *Eset support (you've got the personal addy) and cc us a copy. We'll keep an eye on it.

regards.

paul

[zappa]

I am a NOD32 user and quite happy. *I agree the customer support ain't gonna win a Gold medal but their product does perform. *I was challenged in setting up my e mail as it took me about a month. *I too e mailed support and was quite tenacious with the poor gent who responded to my first query. *The communication dragged out longer then it should have since the support gent should have cured my issue in the first 4 e mails. *

Anyway, I too looked for help from another source. *Ya gotta do it. *I live in Los Angeles and I noticed a San Diego phone number for Eset. *I got on the horn and called Eset Friday afternoon. *This would have provided the final resolution as the gent I spoke too had pull at the main office where the tech people are located.

That weekend I contacted Mickey the Man as I noticed he had helped others config e mail. *MTM was very kind in providing me with key info that led to my e mail issue getting fixed. * He was great. *Another kind soul.

Thus, I recontaced the gent at Eset on Sunday night by email and told him by issue had been resolved. * There was no question in my mind that he would have gotten my issue resolved with Eset and quick. *
Reaching out to touch someone the old fashion way has it's benefits.

I must say SPY1 is the man. *Many kind souls here who help out many. *Amazing how Paul W. gets stuff done. *Another kind soul who goes out of his way to help thousands of folks, me included.

Here is the link to a support location that you might find beneficial. *

http://66.119.216.59/cgi-bin/ubb-cgi/ultimatebb.cgi?ubb=get_topic&f=39&t=000269&p=

NOD32 is an outstanding AV. *It is worth the coin regardless of their support.

Just caught up on the thread somehow I missed the last 5 posts. LOL. *Oh well. *


Zak, now you need wormguard by DCS. * Due to Klez in the Breeze I am running Wormguard too these days.

[spy1]

zappa- Thank you for the kind words. Pete

[zak_dashiell]

hello paul,

in the meantime i'll just put the "floppy formatting" problem on hold... i'll give the eset people a chance to settle down in their new office... i'll just have to make do with disabling amon regardless of the risk involved... if only the eset people can come up with a way to do simple things without disabling amon... hmmn...

for everyone,

would you please help me configure my nod32 pop3 scanner so i'll be able to scan my pop3 as well as my imap mails? *if at all possible? *i am asking a lot from you ladies and gentlemen... sorry but i am just a novice... *:-[

hello zappa,


""Zak, now you need wormguard by DCS. * Due to Klez in the Breeze I am running Wormguard too these days.""


just like me, you are at the right place to get help for your security problem...

yeah, i've tried wormguard but it causes a lot of conflicts with the apps that i have... i would think again after the program has matured a little... in the meantime, i am happily using tds3 and waiting for tds4 (free upgrade)... of course i heard this great program from the wilders forum... :) *the first time i tried kazaalite (that was yesterday), nod32 caught "benjamin" but it has no way of cleaning it *:( ... just deleting the file associated with it... eset has an update today so i hope nod32 can already clean the virus... no doubt, nod32 is a great AV but it is not perfect and i can live with that... *;D

for everyone,

thanks for all of you... no doubt, i would have dumped my pc and gone back to pen and paper without you....

[Paul Wilders]

Hello zak,

-{ Quote: "in the meantime i'll just put the "floppy formatting" problem on hold... i'll give the eset people a chance to settle down in their new office... i'll just have to make do with disabling amon regardless of the risk involved... if only the eset people can come up with a way to do simple things without disabling amon... hmmn..." }-

Well, as soon as you feel the time is right, email your Eset support contact and cc us a copy.

-{ Quote: "would you please help me configure my nod32 pop3 scanner so i'll be able to scan my pop3 as well as my imap mails? *if at all possible?" }-

Frankly, none of our team has ever tried. My calculated guess is, the NOD32 POP3 scanner is purely designed as the name suggests: a "POP3" scanner. Have to look into this one - and others might jump in here as well.

-{ Quote: "yeah, i've tried wormguard but it causes a lot of conflicts with the apps that i have... i would think again after the program has matured a little..." }-

WG4 should take care of possible XP(Pro) problems. IMHO it's "merely" an O/S incompatibility issue; WG3 does work flawlessly on previous Windows versions.

-{ Quote: "the first time i tried kazaalite (that was yesterday), nod32 caught "benjamin" but it has no way of cleaning it * ... just deleting the file associated with it..." }-

Did you try to clean "benjamin" using the AMON? In cases like these, it's recommend to scan/clean by using the actual (green crossed) scanner. Nevertheless: indeed their are infections that cannot be cleaned without compromising/deleting the associated file. This is no perogative from NOD32 btw; goes for other AVs as well. (On a side note: we do have a small free "Benjamin Cleaner" availabe for free on our "downloads page": www.wilders.org/downloads.htm ).

-{ Quote: "no doubt, i would have dumped my pc and gone back to pen and paper without you...." }-

LOL! Why not keeping your pc and picking up pen and paper as well?

regards.

paul

*

[spy1]

-{ Quote: "
would you please help me configure my nod32 pop3 scanner so i'll be able to scan my pop3 as well as my imap mails? " }-

I'm not sure I understand the request. Do you mean for your personal computer? Because on mine, for my POP3 email account (which is all I have on here - Outlook Express through BellSouth) - all I had to do to 'configure' it was click on the NOD32 'envelope' icon in SYSTRAY, click 'Setup' on the screen that popped up and then click 'Auto Config' and that was it. It picked up the account's server (under the 'Re-direct to column) , the port, and told me it was 'listening on' 10500.

What am I missing? Pete

[zak_dashiell]

-{ Quote: "

I'm not sure I understand the request. Do you mean for your personal computer?

What am I missing? Pete
" }-

hello pete,

i use pop3 with my regular mails and IMAP with my work mails on my personal computer at home... yeah, to configure pop3, all i have to do is just click on 'Auto Config' to pick up my regular isp's account but it won't do it on my IMAP account from my company (i chose to bring home some of my work to be with the kids earlier rather than stay longer at the office)... i was just worried that i bring home some of the klez.j that had been rampant at the office... no big deal actually because anyway, amon is active and it will surely catch whatever malfeasance is created by them in my personal computer... i was just more happy if my pop3 AND IMAP mails are under the protection of nod32's pop3 scanner... wouldn't we all?... i was just thinking loudly that if the pop3 scanner *scans pop3 address:110, wouldn't it also scan IMAP address:143 listening on 10500 on the first and 10501 on the second? *ALL of these configured in such a way that my outlook express 6 uses 127.0.0.1 in my personal computer...

and yes, it is MY personal computer... you didn't miss anything...

[UNICRON]

I don't have an IMAP account to test with, but I did manually make an entry in the mail scanner for a pop3 acount that I reconfigured to be an IMAP one (althought it doesn't actually receive mail)

To make a manual one, set the incoming server of the account to localhost, and the port to 10510(example, use any port you like), then add an account into the mail scanner and put the server to what is used to be in the email client (mail.example.com) and set the port to the same one (10510 in this case).

That is all the autoconfigure does for you so it that will either work or it won't. I am quite interested to hear your results, so please post back how it goes. It should have no problem connecting, but whether it scans anything or not who knows. Use the log window of the scanner to see if it is scanning anyhting. Perhaps send yourself some eicar test file or something to see if it gets detected.

[zak_dashiell]

hello unicorn,

i had been there, done that although i used port 10501 instead of port 10510... it caused my mail client to hang... "oe6 encountered an unknown error and needs to close... would you like to report blah blah blah..." *i did not use an eicar but had a mail from work that contains the klez.j... it was the amon who caught it... i checked the pop3 scanner's log and all it contains was "Nod for pop3, (c) 2000 by eset s.r.o. (module 1.261 (20020524))"... 0 mail received, 0 attachment scanned, 0 infected attachment...

hello paul,

""LOL! Why not keeping your pc and picking up pen and paper as well?""

thanks for the encouragement... with the frequency of my bsod now a days, i really must use pen and paper to back up hard copies of patients' data just like the old days... *;D my dusty filing cabinet is starting to fill up, though... LOL

need to fill myself up with more caffeine... just like pete, i like pots of good brewed folgers(tm) coffee with a pinch of vanilla put in... *;D *;D *my difference with pete is that i am surrounded by thousands of tea-lovers...

[zappa]

I wish NOD32 did auto configure for me as it would have saved me some time as it appeared it only did the auto configure with Outlook. *I uninstalled Outlook. *It *didn't do the auto setup with my Netscrape PoP3 mail account. * I guess Eset thinks people only use Outlook. *

In the installation guide for Nod it states the setup for Netscrape is configured manually "with one tricky exception". *It only took me about a 60 tries and help from MtheM until I got beyond the trick. *Live and learn. *Then when I lost my drive and reinstalled Nod it only took me 3 tries. *Supertweaker lives.

[Paul Wilders]

zak,

-{ Quote: "thanks for the encouragement... with the frequency of my bsod now a days, i really must use pen and paper to back up hard copies of patients' data just like the old days... * my dusty filing cabinet is starting to fill up, though... LOL" }-

Sorry the hear about those frequent bsod's! Apart from that: nothing wrong with a good old fountain pen *;).

zappa,

-{ Quote: "I guess Eset thinks people only use Outlook." }-

The auto-configure has been designed for the email client most used - and Outlook (Express) still is. One can hardly blame a company to design such an auto-configure for the most widely used email client *;).

Manual configuration isn't that hard to do, isn't it? Mickey indeed knows the way concerning this.

regards.

paul *