Invalid Page Fault error

[Buster]

I have a number of customers who have updated to v2 and the following error message is occurring on their systems. It is an intermittent problem and the crash occurs after closing Internet Explorer or Outlook Express v6 - always the same address.

Outlook Express caused an invalid page fault in module KERNEL32.DLL at 016f:bff766bc

If I uninstall version 2 and install version 1 the crashing stops. This also happens on my pc. All pcs are running Win98.

Please HELP ???

[martindijk]

Hi Buster,

Can you take a look at this Microsoft link:

http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q187/9/65.ASP&NoWebContent=1

Let me know, oké

rgds,
Martin

[Buster]

Hi Martin,

Had a look at the link and MS suggests this might be a corrupt pwl file. I think this is unlikely as my customer's pc that is displaying this error was a clean reinstall of Windows.

I have read Acadia's post (same problem I am having). You suggested reinstalling IE - I think you are onto something here. I have a number of pcs, two of which were showing this same error. I had to reinstall MS Office and IE on one pc and now v2 runs like a well behaved program on this pc.

I have a good feeling about this - I'll try reinstalling IE on my customer's pc and let you know how I go. A big thanks to you - I feel sure this will work. ;D

Regards

Buster

[martindijk]

Hi Buster,

Glad you got rid of that culprit ;)

I love it when things work out right ;D

Let me know, oké

rgds,
Martin

[Acadia]

-{ Quote: " quoting: Buster link=board=39;threadid=11583;start=0#msg74966 date=1058865269]
Had a look at the link and MS suggests this might be a corrupt pwl file. " }-

No, that pwl thingy is not the problem, I tried that. Good luck with the IE6 reinstall, but I have to be honest with you, I wouldn't be holding my breath. Again, good luck, and please let us know how it goes (I'm SINCERELY hoping that I'm wrong and that it DOES work).

Acadia.

[martindijk]

Hi Acadia,

Well, at least one of his pc's seems to be working now, with NODv2 installed ;)

rgds,
Martin

[Buster]

Hi,

Sorry to take so long to reply but this is the first chance I've had to see one of my customers and update his system to NOD v2. When I installed NOD v2 on my customer's pc a few weeks ago it was constantly crashing at the address I mentioned in previous posts. This is a Win98 pc and I reinstalled the OS and NODv2 and the pc crashed constantly running v2. I removed v2 and reinstalled v1 and the crashing disappeared.

Today I tried Martin's suggestion of reinstalling Internet Explorer after installing v2 and then I restarted the pc a number of times to try and reproduce the crash.

End result - the pc did not crash and it's been a few hours since I was there and I have not heard from my customer, meaning the pc is happy running v2. ;D ;D ;D

A big thank you to Martin for providing the solution to my headache as I have run into this problem on a number of my customer's pcs.

Hope this solution helps Acadia as well - you've got nothing to lose by giving it a go. Let us know how you go.

I wish I could give you Karma points, Martin coz far as I am concerned you should have bucketloads. Thanks again.

Regards


Buster

[martindijk]

Hi Buster,

Glad the idea helped you and your customer's out ;)

Let's hope Acadia will pick this up, hoping this will work for him too, you never can be sure though, cause each pc is running its own life for that matter.

I am happy for you the headaches are gone now ;D

rgds,
Martin

[Buster]

Hi,

I had a call from my customer today and after 3 days of his pc running OK, it is now crashing again, same address as previously mentioned. :'( :'( :'(

Looks like he will have to go back to v1 as v2 refuses to live happily on his pc. I cannot work out what the problem is, I suspect it might be some sort of conflict with a software package on his pc but I just can't nail it.

Can any of the moderators offer some help? How much longer will v1 updates be available?


Buster

[martindijk]

Hi Buster,

Sorry to hear this ???

How about the other pc's and yours?????

Are they giving you the same trouble again or is it just one pc.

rgds,
Martin

[Buster]

Hi Martin,

One of my pcs is behaving itself. My other pc is crashing, same address but in another program - I'll get back to you with the program error.

I'll be upgrading all my pcs to XP soon so my problems will go away. I wish I could say the same for my customers. So far I have two customers with this error message. I am not looking forward to upgrading my v1 customers to v2 due to this problem. Any ideas? ??? ???

Regards


Buster

[martindijk]

Hi Buster,

Well, i have been breaking my head over this issue - why, why, why ??? ??? ???

I must say, iam running a bit out of options here :'(

The only thing i hope that it will solve by installing XP, but this should not be, i still have minor probs with NOD, if it was up to me i also would like to stick with v1, but i think they will only support v1 for a couple of weeks now :'(

Also i have been looking for a replacement for NOD, but in the years the program grows on you ;D, and i haven't found a suitable one.

I hope they come with updates soon.

Best of luck Buster, maybe the Mods have some solution????

rgds,
Martin

[Buster]

Hi Martin,

I know what you mean - I'm running thin on ideas as well. If I find a fix I'll post an update.

I appreciate all your suggestions and help. I'll be sticking with NOD though and hope this issue resolves itself quickly.

Thanks again Martin.

Regards

Buster

[martindijk]

Hi Buster,

I keep you posted in case i find a cure, i hope ???

Or when i hear of updates from the Mods.

rgds,
Martin

[Acadia]

I told you guys not to hold your breath! I have read too much about this problem elsewhere, not just this forum. However, I did find one thing interesting. I starting using NOD again WITHOUT the IMON, so I had no email scanning, which is no concern for me since my ISP scans all our mail with Norton anyway. I used NOD for about three days like this, without the IMON, and had absolutely no problems, not a single freeze-up?!?!?! I went back to eTrust EZ anyway, but only because it has a lighter impact on my system, but I am constantly tempted to go back to using NOD fulltime (without the IMON).

Acadia.

[martindijk]

;D Once a NOD, always a NOD, hé Acadia ;D

[Acadia]

-{ Quote: " quoting: Martin vDijk link=board=39;threadid=11583;start=15#msg77576 date=1060000670]
;D Once a NOD, always a NOD, hé Acadia ;D
" }-

Yeah, I guess. NOD has too many "fun" features to play with that the stripped down eTrust doesn't have. That's probably why the eTrust is faster and lighter, but I just love tweaking around with things. Take care.

Acadia.

[martindijk]

Hi Acadia,

Is this Etrust noticible friendlier for your system??

rgds,
Martin

[Acadia]

-{ Quote: " quoting: Martin vDijk link=board=39;threadid=11583;start=15#msg77579 date=1060001369]
Is this Etrust noticible friendlier for your system??
" }-

COMPLETELY friendly, not a single problem, in fact, that is one of the reasons I decided to try eTrust. I kept reading in various usenet groups how stable and fast this program was, no matter what kind of a system people were using; very reliable. Just three things wrong with it: Doesn't quite have the near perfect scanning "record" that NOD has (but what program does), does not have an email scanner (like I said before, not a concern for me), and with the virus signature updates, which are daily, you have to download the ENTIRE file which is almost an entire megabyte, so I sit there and just watch my monitor for a while or go to the bathroom or something.

Acadia.

[Buster]

Hi Acadia,

I am going to try disabling IMON on my customer's pc and see if the crashing stops. At this point I'm willing to give anything a go!

I'll let him trial this for about a week and get back to you, with good news I hope.

Rgds

Buster

[Acadia]

Good luck. Indeed, keep us informed!

Acadia.

[controler]

me thinks the PC that you reinstalled work for three days , then somebody did an update to IE and the problem started again.

Would be fun to see if this were true

[Buster]

I updated IE6 after installing NOD32 v2 and then the pc worked for about 3 days then the crashing resumed. My customer hasn't updated any sw or changed any settings since I updated it to v2.

Working with pcs for a number of years I have often found that the solution to quirky pc problems is often a simple one. Let's hope this is the case in this instance.

Rgds

Buster

[martindijk]

Hi Buster,

Well, if this is true, disabling IMON, one should think i has something to do with the Imon.dll.

I read somewhere else on this forum a NOD user had problems with Imon.dll and Eset send him a new version and his probs were over, not that he had the same probs we are talking about, but it seems this Imon.dll caused probs earlier.

Fingers crossed here Buster, ;D

rgds,
Martin

[Buster]

Hi Martin,

I have read the same thread and going on what Acadia has said re disabling imon I suspect this is a problem specific to Win98 & imon.

I would like to get a copy of imon.dll if possible and investigate this further. If one of the mods could arrange this I would much appreciate it.

Thanks in advance.

Rgds

Buster

[martindijk]

Hi Buster,

I just read even more posts of Nod users having all sorts of issues, there also was advised to disable Imon, and guess what, the probs were gone ???

I can't tell you if it is win98 related, i myself am running ME for 3 or 4 years now, so i can't help you here.

I only hope it is Imon, so you can work your way from there, it isn't much, but that would eliminate a lot.

rgds,
Martin

[Buster]

Hi All,

Well, this crashing problem is not resolved. I had a phone call from my customer last night and the pc is still crashing, same address as before. IMON has been disabled.

:'(I have run out of ideas. The pc always crashes at the same address and always in kernel32.dll. I have tried a clean reinstall of Windows 98SE, installed Spybot and even tried the LSP and Winsock2 fixes with no luck. The pc runs perfectly with NOD v1. The pc crashes with internet related programs. :-\

This thread seems to be similar to the problems I am having: http://www.wilderssecurity.com/showthread.php?t=10320;start=15

Can I please get some help from one of the Eset moderators. My last resort is to change this customer to another AV program, but hopefully it won't come to that.

Regards

Buster

[Acadia]

Strange, since turning off my Imon, my system has not crashed once and that was several days ago. Don't know what to tell you, good luck.

Acadia.

[Buster]

Just goes to show you - every pc is different with it's own quirks.

Buster

[Acadia]

VERY interesting. I just got done using Nod for an entire week with the IMON turned off: not one single IE error. Decided to experiment and turn it back on, yup, there's the old error back again. It's definitely got to be the IMON, well, on my system anyway. I don't know about Buster's?!?!

Acadia.

[jan]

Hi Buster,

sorry for the delay - many things to do here.

>I have a number of customers who have updated to v2 and the following error message is occurring on their systems. It is an intermittent problem and the crash occurs after closing Internet Explorer or Outlook Express v6 - always the same address.
Outlook Express caused an invalid page fault in module KERNEL32.DLL at 016f:bff766bc
If I uninstall version 2 and install version 1 the crashing stops. This also happens on my pc. All pcs are running Win98.

Please post the screenshot of the whole error message so that we can see all the numbers in the window (two pictures, if needed - scroll up and scroll down), if possible.

Thanks, :)

jan

[Buster]

Hi Jan,

I understand you're all busy, I appreciate your reply. I am at the end of my rope with this problem and would greatly appreciate your professional input. ;D

The screen dump is one I saved when one of my pcs was crashing. The crash address is the same on my customer's pc, I am unsure as to whether the numbers after the address are the same. My customer is back to running version 1 at the moment.

Let me know if you need any more info. Thanks again.

Rgds

Buster

[jan]

Hi Buster,

thanks for the screenshot.

>Let me know if you need any more info.

As I wrote:

>Please post the screenshot of the whole error message so that we can see all the numbers in the window (two pictures, if needed - scroll up and scroll down), if possible.

So pls. post more pictures so that we can see all the numbers in the window.

Thx., :)

jan

[Buster]

Hi Jan,

The screen shot is the whole error message. I had two separate screen dumps and quickly joined them in photoshop. The scroll bar on the side is deceptive, suggesting there is more to see.

Apologies for the misunderstanding.

Rgds

Buster

[jan]

Hey Buster,

> had two separate screen dumps and quickly joined them in photoshop.

Pretty well done! :)

>Apologies for the misunderstanding.

Mine too. ;)

We'll check it and let you know asap.

Thanx., :)

jan

[Buster]

Hi Jan,

;D Nifty little program that Photoshop, limited only by your imagination and skill level. I'm only an amateur, playing around when time permits.

Looking forward to your response. Appreciate all your help Jan, thanks again.

Rgds

Buster

[jan]

Hi Buster,

>I have a number of customers who have updated to v2 and the following error message is occurring on their systems. It is an intermittent problem and the crash occurs after closing Internet Explorer or Outlook Express v6 - always the same address.

Even if it might not be easy - we need to reproduce the problem - please post the NOD SysInfo:

NOD32 CC->NOD32 System Tools->Information

from that problem machine here.

Thanks, :)

jan

[Buster]

Hi Jan,

I'll be picking up the offending pc in the morning. Shouldn't be too hard to reproduce the error message. I'll spin a little Photoshop magic again and send another screen dump together with the NOD sys info.

And if you have any trouble reproducing the problem, I'm sure my customer would be happy to send you the pc itself. He's seriously considering giving it the boot (and I don't mean Ctrl, Alt, Del.) ;) ;D

Rgds

Buster