List of Error codes - please

[jessj]

Hi there,

Can someone please direct me to a list of error codes for Acronis True Image 9?

After disk image creation (which I think works), the log shows errors 2, 503, 1008, 504 and 6.

I suspect it's because I have an extra boot record, but surely there should be an error list somewhere?

Thanks in hope,

jessj

[Acronis Support]

Hello jessj,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please download and install the latest build (2337) of Acronis True Image 9.0 which is available in the Product Updates section (http://www.acronis.com/homecomputing/my/updates/) of our web-site.

I'm afraid that we are not able to provide you with a list of error messages.

Please clarify what exact error message you have received?

Could you please also reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon?

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please create an account (http://www.acronis.com/homecomputing/my/registration/), then log in (http://www.acronis.com/homecomputing/my/) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Tatyana Tsyngaeva

[jessj]

Hi Tatyana,

Thanks for the reply.

As I said in my original post, the error codes in the True Image log were: 2, 503, 1008, 504 and 6. I am not getting any other error messages. My main disk has Windows XP (C), FAT32 (D), Linux, and Linux swap partitions. It is erroneously getting looked at twice because of the extra boot record.

Your other instructions may take me a while to carry out - possible days if I encounter download problems with my network!

I will request technical support; but meanwhile - just in case anyone knows the answer before I jump through all the hoops - I've attached the log to this post.

Cheers,

JessJ

[Acronis Support]

Hello jessj,

I'm sorry for Tatyana's reply. I believe she misunderstood your question.

Please take a look at this previous thread (http://www.wilderssecurity.com/showthread.php?t=96195). It should answer your question.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support (http://www.acronis.com/homecomputing/support/) or report any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
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Alexey Popov

[jessj]

Thank you Alexey.

So far I am very impressed with Acronis support. I may have got a bum steer for a moment, but in a very short time I then got my answer, and an honest apology as well. I am, truly, pleased about this. For anyone who has had to deal with the likes of Symantec's or Microsoft's free support, where you can't tell whether you're conversing with a badly written expert system or a human who cannot speak English (neither of which seem to have any technical background knowledge of their own products), Acronis comes as a wonderful relief.

You are worthy of the title "Support", and well worth the price of your software. Thanks again,

Jess