NAV Rescue Disk problem

[FanJ]

It looks like that NAV Rescue Disk is not working after the latest virus-definitions update.
This seems only to be the case if you use floppies for it, and not if you use a ZIP-disk.
The problem seems to be that after the latest virus-definitions update, the whole number doesn't fit onto the right number of floppies. And if you try it, it could cause your registry be somehow corrupted.
So in case you would try to make Rescue Disks, make absolutely sure that you have backed up your registry before you are trying to make Rescue Disks.

Sorry, I cannot confirm this from own experience, but I thought it better to place a warning here.

I guess we have to wait for some confirmation and solution by Symantec.

I read the story here:

http://www.dslreports.com/forum/remark,2939730~root=security,1~mode=flat

[FanJ]

Thanks to the folks at the DSLR-Security-forum!

Symantec is now looking at the problem.

http://www.dslreports.com/forum/remark,2939730~root=security,1~mode=flat;start=20

{QUOTE-> Symantec is investigating this problem and is working on a solution. This document will be updated when new information or a solution is available. <-QUOTE}

http://service4.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/c20907e0df92b8a888256ad200716ad1?OpenDocument

[FanJ]

The above mentioned page from Symantec was Last Modified: 04/12/2002

{QUOTE->
Symantec is investigating this problem and is working on a solution. As a workaround, when creating the Rescue Disks, you can choose to not copy certain files which are not crucial to the Rescue Disk set. <-QUOTE}

Read further on the above mentioned Symantec-link.

[FanJ]

The Symantec page was last modified on 04/19/2002

Here is the link:

http://service4.symantec.com/SUPPORT/sharedtech.nsf/docid/2001080614052813?Open&src=w

[FanJ]

The Symantec page was Last Modified: 04/22/2002

[FanJ]

http://service4.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/c20907e0df92b8a888256ad200716ad1?OpenDocument

Last Modified: 05/14/2002

[FanJ]

Again discussed here at DSLR:

http://www.dslreports.com/forum/remark,3477186~root=security,1~mode=flat

[FanJ]

http://service4.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/c20907e0df92b8a888256ad200716ad1?OpenDocument

{QUOTE->
Symantec is currently aware of this problem and is working towards a resolution.
We at Symantec are committed to providing the highest quality products and appreciate your patience.
Symantec currently estimates that a resolution will be available by the end of June, 2002.

This document will be updated when new information or a solution is available.


Product(s): Rescue
Operating System(s): Windows 95, Windows 98, Windows Me
Document ID: 2001080614052813
Date Created: 08/06/2001
Last Modified: 06/26/2002
<-QUOTE}


At DSLR Security Forum:

NAV LU Has Fix For Rescue Disk
http://www.dslreports.com/forum/remark,3676338~root=security,1~mode=flat

I haven’t tried it myself at the moment.

[Marianna]

Jan,

I don't get the update. I have on my win98 computer Norton System Works 2000 with Anti Virus 2001 . Also by clicking on rescue and then Live Update I don't get the "fix" patch >:(

[FanJ]

Hi Marianna,

I'm not sure whether I can check it myself.
I still have NAV2000 Dutch on my W98SE (maybe next week NAV2002...).
As far as I have seen, I too didn't get it through LiveUpdate.
I thought that was maybe because of my Dutch and/or older version at the moment...... At the moment I haven't looked whether there was any news posted by our friends at DSLR.

[Marianna]

Jan,

I did this:

1. Close all open programs, saving your work if necessary.
2. Open your Symantec program that contains Rescue and run LiveUpdate. When the Welcome to LiveUpdate dialog box appears, click Next.
3. When the list of available updates appears, just click Next. Do not uncheck any of the available updates. The list will look similar to the following illustration.

http://service4.symantec.com/SUPPORT/sharedtech.nsf/docid/2001080614052813?Open&src=w

I get: Thank you for using Live Update - all of the Symantec products installed on your computer are currently up-to-date.

Guess, I'm "stuck" with 2 disks # 4 ::)

[Prince_Serendip]

I have the latest update. Just got it. Now I see there's a problem with it. Just great! I have a question. All my other "rescue" disks are CD's. Why are Symantec's on floppies? I have a floppy drive, but I never use it. Can Symantec's Rescue Disk be on a CD instead? It would solve the problem of two disks in one, wouldn't it? I mean, floppies are so small! ???

[Marianna]

Hi Prince,

as far as I can see in the "rescue" program you can either use Norton Zip Rescue ( you must have a zip drive) or floppies :(

[FanJ]

Hi Marianna,

Thanks for your link!
Quote from there:

{QUOTE-> An update that fixes this problem for Rescue 2001 and 2002 is now available <-QUOTE}

So it looks like NAV2000 will not be updated....
So that seems to be the reason why I haven't seen it on my LiveUpdate.....

BTW: Does NAV 2002 still have the possibility to use Norton ZIP Rescue? Long ago there was an update to fix a problem with the ZIP Rescue for NAV2000 but for some strange reason I was never able to install it properly, even after posting questions about it at the Symantec site.... sigh....

[Marianna]

Ja,

I "searched" a bit :)

this is what I've found:

NAV has dropped Zip drive support and doesnt support usb devices or CD RW for its Rescue Set. That last by the way has had major problems since NAV 2000. It currently doesnt know what to do with Anti Virus definitions that are supposed to help a recovery. Service and Support on the problem are non existant. End users are not happy that a major portion of the program fails to work.

http://216.239.35.100/search?q=cache:X-z8KSjUwA8C:www.cnet.com/software/0-806174-1218-6844862.html+Norton+ZIP+Rescue+in+NAV2002%3F&hl=en&ie=UTF-8

[Prince_Serendip]

Until they get a fix in for this I guess we won't be having a Rescue Disk. And, if their previous track-record is dismal, I'll have to find an alternative. I shall write to Symantec on this. Thanks.

[FanJ]

{QUOTE-> quoting: Marianna link=board=24;threadid=1151;start=0#14851 date=1025217711]
Ja,

I "searched" a bit :)

this is what I've found:

NAV has dropped Zip drive support and doesnt support usb devices or CD RW for its Rescue Set. That last by the way has had major problems since NAV 2000. It currently doesnt know what to do with Anti Virus definitions that are supposed to help a recovery. Service and Support on the problem are non existant. End users are not happy that a major portion of the program fails to work.

http://216.239.35.100/search?q=cache:X-z8KSjUwA8C:www.cnet.com/software/0-806174-1218-6844862.html+Norton+ZIP+Rescue+in+NAV2002%3F&hl=en&ie=UTF-8


<-QUOTE}

Thanks for the link and info, Marianna ;)

[Marianna]

You're welcome 8)

[Pretender]

I must be confused but that's nothing new. Anyhow, I used live update and got definitions plus a patch somewhere around 6/28/02. I decided to make a new rescue disk set. I chose "create" rather than update and chose the option to do "total format" on the disks. It seemed to work fine. I ended up with 8 floppies for the rescue set. This was done on 6/28/02. I'm using NAV 2002.

[Prince_Serendip]

Hi Pretender! Go see my Topic, Norton Anti-Virus Rescue Update, in Update Alerts. You got the real-deal! ;)

www.wilderssecurity.com/showthread.php?t=2096

[Pretender]

sometimes i feel like a nut, sometimes i know
good work prince