Problem in restoring individual files and folders

[angeloio]

Greetings to all,
I am using 9 build 2,337 (just upgraded) and the error occurs even if i try to restore from Live CD (FULL) or from WinXP.
I have created a full image of my laptop hard drive (5 partitions, 1 dell, 2 windows, 1 linux swap, 1 linux ext3) and I am trying to restore individual files and filders TO my linux ext3 filesystem. I do Recovery->Image select->Individual files and folders->Original location. Then an hour glass appears and the system stays there for 6 hours (the max I have waited until a hard reboot).
Another question please: If I try to select Restore to a different location (From live CD) it does not show the linux filesystem as an option to restore TO, but only the windows drives (letters). This means I cannot restore/see my linux OS to restore there ???

Many thanx to all for ur time and help

[seekforever]

-{ Quote: "Greetings to all,
I am using 9 build 2,302 and the error occurs even if i try to restore from Live CD (FULL) or from WinXP.
...
" }-

Current build is 2337 so the first thing they will tell you is to update to that version. Uninstall 2302 first and then do the update. Create a new bootable CD version too.

[Ozmaniac]

Firstly, you should do as seekforever suggests and download build 2337. Uninstall your current build and then install 2337.
-{ Quote: "I have created a full image of my laptop hard drive (5 partitions, 1 dell, 2 windows, 1 linux swap, 1 linux ext3) and I am trying to restore individual files and filders TO my linux ext3 filesystem. I do Recovery->Image select->Individual files and folders->Original location. Then an hour glass appears and the system stays there for 6 hours (the max I have waited until a hard reboot)." }-
What you should be doing is Plugging the image, exploring it to find the files/folders and then restoring them to your desired location. The option you have selected is only used when you have backed up selected files/folders (rather than a full image as you have done). 8)

[angeloio]

Thanks evryone...

-{ Quote: "What you should be doing is Plugging the image, exploring it to find the files/folders and then restoring them to your desired location. The option you have selected is only used when you have backed up selected files/folders (rather than a full image as you have done)." }-

I Upgraded to newest but the option of pluggin the image DOES NOT EXIST in bootable CD (the same procedure I described previously also hangs) and from windows I cannot mount the ext3 partition (I also verified that from the company's site FAQ) because win cannot recognize Lnx filesystems. How the hell am I going to "see" linux after all ???
Thanks again

[Acronis Support]

Hello angeloio,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

I have found that you have been already contacted by our Support Team.

Please follow the instructions of Acronis Customer Service Department Engineer in order to clarify the issue.

Thank you.
--
Tatyana Tsyngaeva

[JRoland]

I am also wondering about this issue. What was your conclusion?