How do I get DDS to work on external HDD?

[tourtelot]

I can get it to see my primary internal drive, but I need it to find and work on two external drives as well. Thanks.

[Joris]

I have the same problem. DSS doesn't "see" my Maxtor Shared Storage drive, connected tot a router.
Joris

[Acronis Support]

Hello tourtelot and Joris,

Thank you for choosing Acronis Partition and Disk Managing Software (http://www.acronis.com/homecomputing/products/diskdirector/).

Please accept our apologies for the delay with the response.

Please make sure that you use the latest build (2089) of Acronis Disk Director Suite 10.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

-{ Quote: "I can get it to see my primary internal drive, but I need it to find and work on two external drives as well. Thanks." }-

Please download the latest version of Acronis drivers (http://download.acronis.com/support/SnapAPI_l_s_e.exe), install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

-{ Quote: "I have the same problem. DSS doesn't "see" my Maxtor Shared Storage drive, connected tot a router. " }-

Please run Windows Internal Disk Management utility (Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management -> Disk Management). Make a screen shot of this window.

Please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach the collected file your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko