True image 7

[medicsix]

While trying to clone a drive to another everything goes fine till after the reboot where it tells me drive information has changed and to hit any key to reboot,tryed using two different backup drives but same thing happens. Have made succesful clones in the past.Thanks

[Acronis Support]

Hello medicsix,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please check each partition of your hard drives by Windows utility:

- For Windows 9x please use Windows menu Start\Run
then enter the command "scandskw" and test all drives;

- For Windows XP please use Windows menu Start\Run, then enter the command
"chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

Please note that you will need to reboot your computer in order to scan the system partition.

If that does not help then please download the latest version of Acronis drivers (http://www.acronis.com/files/support/SnapAPI_l_s_e.exe), install it with disabled logging and see if the problem still persists.

I recommend you also to try to clone your hard drive with the trial version (http://www.acronis.com/homecomputing/download/trueimage/) of Acronis True Image 9.0.

If the problem still persists with Acronis True Image 9.0 trial version, please enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please create Acronis Report as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317).

Please create an account (http://www.acronis.com/homecomputing/my/registration/), then log in (http://www.acronis.com/homecomputing/my/) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva