Please help. Just installed NOD, can't get it working

[ejr]

I upgraded from my my trial version to the commercial version. I did one computer last night, the other today. Using Blackspears settings for beginners. The computer I did today is not working. I have now installed NOD32 twice with the same results each time.

I can't seem to get NOD to scan my hard drives. Every time I try, the scan only takes a minute or so and I get the following:

Scan performed at: 12/11/2005 15:35:14 PM
Scanning Log
NOD32 version 1.1318 (20051211) NT
Command line: /local /adware /ah /all /arch+ /clean /cleanmode /delete /heur+ /log+ /mailbox+ /ntfs+
/pack+ /quarantine /scanboot+ /scanmbr+ /scanmem+ /scroll+ /sfx+ /unsafe /wrap+
Operating memory - is OK
MBR sector of the 2. physical disk - Error reading disk sector
MBR sector of the 3. physical disk - Error reading disk sector
MBR sector of the 4. physical disk - Error reading disk sector

Date: 11.12.2005 Time: 15:35:16
Scanned disks, folders and files: C:; D:

I set up my other computer identically and am not having problems. Suggestions?

[Blackspear]

{QUOTE-> MBR sector of the 2. physical disk - Error reading disk sector
MBR sector of the 3. physical disk - Error reading disk sector
MBR sector of the 4. physical disk - Error reading disk sector

I set up my other computer identically and am not having problems. Suggestions? <-QUOTE}This computer has a memory card reader attached to it, or a printer plugged into it with a memory card reader, without a disk inserted, and that's the error message that you are seeing.

Cheers ;D

[ejr]

Yes, I have a card reader. Thank you on that. However, I can't get the program to SCAN. My scheduled scan scans zero files. It say's "cleaning" no matter how long I wait. But it doesn't scan any files.

I have a screenshot I could email. I don't know how to post it.

[Blackspear]

{QUOTE-> It say's "cleaning" no matter how long I wait. But it doesn't scan any files. <-QUOTE}Are you running a "Silent Scan?", in which case dependant upon your drive and data size, it will be a while before you see results...

{QUOTE-> I have a screenshot ... I don't know how to post it. <-QUOTE}Just save the screenshot as a .gif and when you are posting you will see (just below "submit reply") manage attachments, click on this and attach the file...

Cheers ;D

[ejr]

What program must you use to save something as a .gif?

I don't have MS Office. But I do use Open Office.

I hit the "print screen" button, but don't know how to save it in the gif format.

[sick0]

{QUOTE->
MBR sector of the 2. physical disk - Error reading disk sector
MBR sector of the 3. physical disk - Error reading disk sector
MBR sector of the 4. physical disk - Error reading disk sector
<-QUOTE}

Blackspear...

i too have a memory card reader installed... but why is it showing only three physical disk error? my memory card reader shows four drives under explorer...

thanks and sorry for hijacking this thread...

[ronjor]

Take a look at this thread. http://www.wilderssecurity.com/showthread.php?t=63957

[CrazyM]

This post should help: FAQ: Screen Shots and Image Posting (http://www.wilderssecurity.com/showthread.php?t=63957).

Regards,

CrazyM

[ejr]

Blackspear...I am making progress. I couldn't get the "weekly scan of all drives: to scan via "execution of an external application".

However, the silent scan does appear to be functioning (just set that up and it is running now). While that is running, I went in and deleted the weekly scan and rescheduled it. Will try that as soon as the silent scan is done and will let you know.

By the way, I am getting ready to send you a PM.

[sick0]

{QUOTE-> What program must you use to save something as a .gif? <-QUOTE}

before hitting printscreen, press the ALT key and hold it, then press printscreen. this way, you'll only save the active application's screenshot and not the whole desktop.

then go to MSPaint and paste it then save as either GIF or JPEG...

[ejr]

OK...The silent scan worked. But the weekly scan using execution of an external application does not. It says that it is cleaning...but no files get scanned. Attempting to attach the screen shot I saved.

[ejr]

MORE INFO: In the ESET file on my machine where NOD is functioning correctly is a file named NOD32.exe.

On the computer that is not functioniong correctly this file is named NOD32 (without the exe extention).

[sir_carew]

Maybe your computer is infected by a malware. Try to scan your computer using safe mode.

{QUOTE-> MORE INFO: In the ESET file on my machine where NOD is functioning correctly is a file named NOD32.exe.

On the computer that is not functioniong correctly this file is named NOD32 (without the exe extention). <-QUOTE}

[BJStone]

{QUOTE-> MORE INFO: In the ESET file on my machine where NOD is functioning correctly is a file named NOD32.exe.

On the computer that is not functioniong correctly this file is named NOD32 (without the exe extention). <-QUOTE}

Would it be possible you forgot to UNcheck the option "hide known file extension" in Folder Options ?

[ejr]

{QUOTE-> Would it be possible you forgot to UNcheck the option "hide known file extension" in Folder Options ? <-QUOTE}

Not certain, can you be more specific? Where is "Folder Options"?

[ejr]

OK...I emailed my sales rep to see what he might have to say. He did not reccomend even using the "execution of an external application function". He recomended the following:

(START OF HIS ADVICE)


To set up a scheduled scan you must:

Open the Control Center

Drop down system tools

Click Schedule/Planner

Click the Add button

Drop down the choices to NOD32 on demand scanning

This will walk you through when and how you wish your scan to occur. The execution of an external application is for administrators who wish to run scripts to perform certain things within the NOD32 kernel.

It is not for setting up a scheduled scan.

(END OF HIS ADVICE)

However, his advice does not alleviate my concerns. On one machine, the execute an external application function is working. On the other machine, it is not. Is this a program flaw? If this part of the program does not work correctly, how can I be assured that the others are?

I did not have this problem with the trial version on either machine.

I did a spyware scan with Trend and Spybot. I did a on demand virus scan. I did another virus scan with Bit Defender 8. I'm pretty certain there is no malware on that machine.

If any of you have additional troubleshooting suggestions, I am all ears.

[ronjor]

Speaking for myself, I would uninstall NOD one more time, delete the Eset folder in program files, reinstall NOD, and restart your computer. Don't put any command lines in and see if it runs normally.

[ejr]

{QUOTE-> Speaking for myself, I would uninstall NOD one more time, delete the Eset folder in program files, reinstall NOD, and restart your computer. Don't put any command lines in and see if it runs normally. <-QUOTE}

If you believe this to be the best course of action, then I wil do it. However, what I want to know is what will we learn form doing this?

If I unistall/reinstall and it appears to function normally (without testing out the execution of an external application function), what next?

Am I worrying about nothing?

[ronjor]

:D Just a suggestion. I was going by what you posted.
{QUOTE->
OK...I emailed my sales rep to see what he might have to say. He did not reccomend even using the "execution of an external application function". <-QUOTE}

If NOD appears to run normally, then you can use the rest of the suggestions provided by your sales rep.

You might want to list the programs you use on your machines. Are they the same, etc?

[ejr]

Ronjor,

I didn't intend to insult you with my reply. I am definitely grateful that you are offering your assistance. I'm just a tad frustrated after 3 hours of troubleshooting :)

The on demand scanner is definitely functioning correctly. I'm just troubled that the same exact settings on 2 different machines are yielding different results.

On both machines I run:

1. Windows XP Home Edition 2002, SP2
2. Spybot
3. Zone Alarm Free
4. Nod 32
5. Locked Hosts file (same file on each machine)
6. I had Bit Defender 8 on eacgh machine but uninstalled while troubleshooting

Main difference?

Machine 1 (with no problems) is a Pentium 4

Machine 2 is AMD 64

The really strange part is that the trial version functioned identically on both machines using Blackspears settings. But the commercial version is not. I'm thinking that either:

1. There is a bug in the program or
2. I did somethign wrong on install which I cannot see.

[SSK]

One extra question: did you download / install the 64bit compatible version of NOD32 for your AMD64 machine?

[ejr]

{QUOTE-> One extra question: did you download / install the 64bit compatible version of NOD32 for your AMD64 machine? <-QUOTE}

I think you may be on to something. No, I did not donload the 64 bit version.

That will be my next move.

I'll let you know.

Thank you :)

[Blackspear]

{QUOTE-> That will be my next move. <-QUOTE}Just remember to remove the Eset folder from C Drive> Program Files after you have uninstalled the current version.

Cheers ;D

[ejr]

{QUOTE-> Just remember to remove the Eset folder from C Drive> Program Files after you have uninstalled the current version.

Cheers ;D <-QUOTE}


Oh yeah, couldn't forget that. Between installing the trial version on both machines (more than once) and the commercial version on one machine 3 times, I've got the un-install down!

By the way, PROBLEM SOLVED (yes!!!!!!!!).

I had the 32 bit version installed on a 64 bit machine. Question along those lines. If the 64 bit is compatible to a 32 bit machine, why not just sell the 64 bit product?

[SSK]

Good to see the problem is solved! :)

[Blackspear]

{QUOTE-> By the way, PROBLEM SOLVED (yes!!!!!!!!). <-QUOTE}Good to see.

Cheers ;D

[PlexShaw]

{QUOTE-> I had the 32 bit version installed on a 64 bit machine. Question along those lines. If the 64 bit is compatible to a 32 bit machine, why not just sell the 64 bit product? <-QUOTE}
Glad you got it sorted, but I feel there's one point that needs to be clarified here. The 64-bit element refers to the operating system, not the hardware. As you're using XP Home on both machines, you clearly have a 32-bit version of Windows.

I am running the 32-bit version of NOD32 on a 32-bit version of XP Pro on an AMD64-based machine and have had none of the problems you describe.

[ejr]

{QUOTE-> Glad you got it sorted, but I feel there's one point that needs to be clarified here. The 64-bit element refers to the operating system, not the hardware. As you're using XP Home on both machines, you clearly have a 32-bit version of Windows.

I am running the 32-bit version of NOD32 on a 32-bit version of XP Pro on an AMD64-based machine and have had none of the problems you describe. <-QUOTE}

I am glad you clatified that. I guess it was just dumb luck that this fixed the problem. Seeign that the 64 bit program is compatible with my 32 bit machine, I will probably renew the same program next time.