Cannot create rescue media CD-R in TI 9

[gishikaw]

I just installed TI 9 build 2323 and tried to create a rescue CD.
TI displays the message "Error burning the bootable CD-R/CD-RW".
System is XP with Plextor 708 drive.
I can make a floppy set. Why can't I make a CD.

[jimshu1]

One common solution posted here is to wait until you're at the last window of TI, ready to hit OK to burn before closing the optical drive tray. Just as the optical drive spins up, hit the last "OK" to burn botton.

Some posts have said that TI will actually force the tray closed at this point, but I haven't tried that.

[rdilliker]

I have found that despite the error message the CD is actually burned correctly. If you look at the contents of the CD in explorer and/or boot with the CD it functions. I think the error is because of the way windows writes to CDs.

[Acronis Support]

Hello gishikaw,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Besides jimshu1's advice, there are other several workarounds in case you cannot create Acronis True Image Bootable CD:

1. Please make sure that you are using a blank unformatted CD-R or CD-RW disc, as other types of media cannot be used to create a bootable rescue CD.

2. Boot into Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and then create Acronis True Image Bootable CD.

3. Update any third-party CD-writing software installed on the computer to the latest version available for free on its respective web-site.

4. Uninstall any CD burning software temporarily and then create Acronis True Image Bootable CD.

5. If you use Windows XP please uncheck the "Enable CD recording on this drive" box in the "Recording" tab (to get to this tab please right click on the CD-drive in "My computer" and choose "Properties").

If the problem still persists, please submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) containing the step-by-step description of the actions taken before the problem appears and the link to this thread. Please also provide the information confirming your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.)

We will do our best in order to resolve the problem under consideration as soon as possible.

Thank you.
--
Tatyana Tsyngaeva