Windows XP will not load.

[Mumby]

Hi everyone,

I have been using Acronis Disk Director Suite 9.0 for about 8 months and until yesterday evening hadn't had a problem I couldn't solve. I am running XP and Suse Linux.

Now, I switch on my laptop, OS selector comes up as usual, I select Windows XP, the screen goes black and absolutely nothing happens no matter how long I wait. Suse Linux boots and runs perfectly well.

I did search this forum but couldn't find anyone with a similar problem, apologies if I am repeating a topic though.

Specs: Dell Inspiron 1150, 2.6GHz, 30GB HD, 512MB RAM etc...

Disk 1 looks like this:
FAT16 PRI 54.88MB 47.56MB
NTFS(C: ) PRI, ACT 16.7GB 1.86GB
Linux Swap 0.988GB
ReiserFS 2.451GB 0.015GB
ReiserFS 4.244GB 1.616GB
FAT32 PRI 3.501GB 1.723GB
Unallocated 7.844MB

I hope someone can help,

all the best, Mumby

[Mumby]

Ok, maybe I'm asking the wrong question, allow me to try this:

Can anybody say if this is likely to even be an Acronis problem or is more likely to be a windows problem? Perhaps even a hardware problem?

All guesses welcomed;)

P

[bodgy]

Could be 6 of one and half of the other. Have you downloaded any updates or loaded on new software for XP ?

Using DD or Linux can you still see the XP files lurking?

Colin

[Acronis Support]

Hello Mumby,

Thank you for using Acronis Disk Management Software (http://www.acronis.com/homecomputing/products/diskdirector/).

Could you please do the following?

- Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
- Run Acronis Report utility and select the "Create bootable floppy" option;
- Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
- Boot the computer under consideration from this diskette and wait for report creation process to complete;
- Send us the report.txt file from the floppy disk.

This would provide us with detailed information on the hard disk partition structure.

Please collect the information requested above and contact us from our web-site: http://www.acronis.com/homecomputing/my/support/ . Please don't forget to send the link to this thread along with gathered information. This would allow us to investigate the problem and help you with the solution.

Thank you.
--
Semyonov Vasily

[Mumby]

Thank you both for the replies,

bodgy: Its XP SP2, other than that no major d/l's. I can still see all the windows folders from Linux so have managed to back everything up to the disk at work. Thanks again.

Semyonov: I'll get on it right away, thanks.

Regards,

Mumby

[Mumby]

Quick update: Upon inspecting the NTFS part of the drive, I notice I have an error saying: "Runlist Corrupted". None of the guys at work have ever even heard of this!

Mumby

[Acronis Support]

Hello Mumby,

Could you please do the following?

- Go to the Command Prompt (Start -> Run -> cmd)
- Enter the command: "chkdsk DISK: /f"
where DISK is the partition letter you need to check.

Please note, that checking the C: drive may require you to reboot the machine.

If this does not fix the problem please create Acronis Report and Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317) and submit a request for technical support (http://www.acronis.com/homecomputing/my/support/). Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko

[Rick_G]

Mumby can't load Windows, so I doubt he can run CHKDSK /F.

[Acronis Support]

Hello Rick and Mumby,

Thank you for your comment Rick.
Please accept my apologies. I should have provided more detailed response.

Mumby will need to boot PC from Windows installation CD and run CHKDSK /F command in order to fix this error.

Thank you.
--
Kirill Omelchenko