Uninstalling Boot Disk Creator

[NielN]

I had to give up on TI9 because of all the bugs and went back to TI8. I've watched the TI9 updates occur, and tried downloading 2310. I installed only the "create boot cd portion" of 2310 and used it to create a boot disk. The boot cd that was created wouldn't fully boot on my two of my PCs, and this problem has been reported.

I uninstalled 2310 "create boot CD" afterward (had no use it after testing the boot disk)

A week later (I don't use the burner often) I tried using my CD Burner (which had worked flawlessly for years) and Nero Burning ROM couldn't find the drive. The drive would function as a read-only drive in Windows, but Nero couldn't find it to be able to burn CDs.

I have a strong suspicion that the uninstalling of the TI9 "Boot Disk Creator" is what fouled up Nero. I re-installed Nero and it worked again afterwards.


Acronis, if your software fouls up the system's CD Burning capability, how about distributing just an ISO image of the Boot Disk, so people don't have their CD Burning software tampered with, when they only want to create a boot disk? Most people have the ability to burn an ISO image.

NielN

[Acronis Support]

Hello NielN,

Thank you for choosing Acronis Disk Backup Software (http://www.acronis.com/homecomputing/products/trueimage/).

Please accept my apologies for the delay with the response.

Could you please collect the following information?

- The exact version name and build number of Nero Burning ROM software installed on your PC;

- Create Windows System Information as it is described in Acronis Help Post (http://www.wilderssecurity.com/showthread.php?t=55317);

- Describe actions taken before the problem appears step-by-step.

Submit a request for technical support (http://www.acronis.com/homecomputing/my/support/) with the subject indicating that you want to contact Alexey Popov and provide all the collected information along with the link to this thread. I'll forward this information to our Testing and Development Teams and they will certainly do their best in order to find out the reason for this problem.

Please also note that you can always obtain the download link for the ISO image of Acronis True Image Bootable Rescue CD by requesting it from Acronis Support and providing the information confirming your purchase of Acronis True Image (order number, e-mail, where did you purchase our product, copy of invoice, scan copy of receipt, etc.).

Thank you.
--
Alexey Popov