Invalid Folder Name

[prodport]

Hi -

I'm trying to upgrade to version 1.1 of the program. regardless of whether I opt to install into the same default directory or a new one, I get the following error:

"The folder name cannot include any of the following charachters
/:*?<>|"

The default installation path was

C:\Program Files\EULAlyzer

Ideas?

[javacool]

Hi,

When does this error occur? (i.e. After what button is pressed on what step of the installer?)

A screenshot would be greatly appreciated, if possible.

Thanks! :)

Best regards,

-Javacool

[prodport]

Hi -

It happens right after the dialog labeled
Setup - EULAlyzer with the following text

----------------------------------------------------
Destination location:
C:\Program Files\EULAlyzer

Additional tasks:
Shortcut Options:
Put a shortcut to EULAlyzer on the Desktop

-----------------------------------------------------
http://s1.mosmenu.com/~producti/mos/images/stories/EULAInstallError.png

[javacool]

Hi,

Please try the following:

1.) Download the eulalyzersetup.exe file to any folder (for example, your Desktop).

2.) Browse to the folder you downloaded it to, and right-click on the file and choose "Create Shortcut".

3.) Right-click on the shortcut that was just created, and add the following text to the end of the "Target" field:
/LOG="C:\eulalog.txt"
So, for example, if the Target field initially said
"C:\Documents and Settings\Default\Desktop\eulalyzersetup.exe"
You would change it to say
"C:\Documents and Settings\Default\Desktop\eulalyzersetup.exe" /LOG="C:\eulalog.txt"

4.) Double-click on the shortcut and proceed through the setup as far as you can.

5.) After setup completes/crashes/can go no further, please copy and paste the contents of the C:\eulalog.txt file to a new post here. (You should be able to open it in Notepad.)

Thanks! :)

EDIT: Also, do you have EULAlyzer Pro? Or do you have the free "Personal" version?

Best regards,

-Javacool

[javacool]

Hi,

Also, what version of Windows are you running?

Thanks,

-Javacool

[prodport]

Hi -

I'm using Windows XP Home Version 2002 SP2. I also had version 1.0 of the previous program, not the Pro version.

Here's the contents from your log file:


2005-11-10 08:46:33 Log opened.
2005-11-10 08:46:33 Setup version: Inno Setup version 5.1.5
2005-11-10 08:46:33 Original Setup EXE: C:\Documents and Settings\Compaq_Owner\My Documents\Saved Downloads\Security\eulalyzersetup.exe
2005-11-10 08:46:33 Setup command line: /SL4 $7E0640 "C:\Documents and Settings\Compaq_Owner\My Documents\Saved Downloads\Security\eulalyzersetup.exe" 1536918 52224 /LOG="C:\eulalog.txt"
2005-11-10 08:46:33 Windows version: 5.01.2600 SP2 (NT platform: Yes)
2005-11-10 08:46:33 64-bit Windows: No
2005-11-10 08:46:33 Processor architecture: x86
2005-11-10 08:46:33 User privileges: Administrative
2005-11-10 08:46:33 64-bit install mode: No
2005-11-10 08:46:33 Created temporary directory: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\is-0GQEN.tmp
2005-11-10 08:46:40 Message box (Yes/No):
The folder:

C:\Program Files\EULAlyzer

already exists. Would you like to install to that folder anyway?
2005-11-10 08:46:41 User chose Yes.
2005-11-10 08:46:44 Message box (OK):
The folder name cannot include any of the following characters:

/ : * ? " < > |
2005-11-10 08:46:49 User chose OK.
2005-11-10 08:46:49 Deinitializing Setup.
2005-11-10 08:46:49 Log closed.

[javacool]

Hi,

Well that's certainly strange. :-X

Have you tried uninstalling the old version before installing the new one? I can't exactly give a reason for why that would help, but the error isn't quite logical either so it might be worth a try. ;)

And just a note: That error is coming from the setup program, but I'm not sure why it's displaying it. It almost looks like it thinks that "C:\" is a sub-folder, and not the root of a drive. Are you running any partitioning or drive management software?

Best regards and thanks,

-Javacool

[prodport]

Hi -

OK, I unistalled the previous version. I didn't see it listed in Control Panel - Add and Remove programs so did it manually. I then used JV Tools to clean any registry entries. I don't recall any. I only left my Saved EULAs folder. Bottom line is I still get the error.

I don't have any partioning software on the machine. Closest thing is the trial version of Acronis True Image. There is a hidden partition on the machine for the WIndows setup files that Compaq uses.

So, now I don't have either version running ???

[prodport]

Hi -

OK, problems resolved although I don't know how it happened. I happened to install MyUninstaller this evening and when I looked at the entries there was one for the EULA Installer. I thought this strange since I never got it installed and the old version had been removed.

In looking further, I saw the install program was mapped to an Excel add-in I use call ASAP utilities. When I uninstalled both entries (ASAP and EUAL), I could then install version 1.1

I'm still baffled by the improper file location. If you need a screen print, I'll send along.

[javacool]

{QUOTE-> Hi -

OK, problems resolved although I don't know how it happened. I happened to install MyUninstaller this evening and when I looked at the entries there was one for the EULA Installer. I thought this strange since I never got it installed and the old version had been removed.

In looking further, I saw the install program was mapped to an Excel add-in I use call ASAP utilities. When I uninstalled both entries (ASAP and EUAL), I could then install version 1.1

I'm still baffled by the improper file location. If you need a screen print, I'll send along. <-QUOTE}

I'm glad to hear you got it working!

And yes, I would greatly appreciate a screen capture, and any other information (logs, registry entries, etc.) that you can provide. :)

Thanks!

Best regards,

-Javacool

[prodport]

Hi -

OK, here's your screen snap. Hope it helps. I'm perplexed how the keys got this way.

http://s1.mosmenu.com/~producti/mos/images/stories/EulaSetupKey.png