View Full Version : XP Restarts after installation
June 21st, 2003, 05:16 AM
I had Norton on my system. I have uninstalled it. Then I installed NOD32 v 2.
When I start my system, I get the error message "Remote Procedure Call has been unexpectedly terminated" windows will restart the system (this not the actual phrase but this is key text) A 1 minute countdown begins and the system restarts. After I uninstall NOD32, everything goes fine. I have tried to disable the nod32krn service and nod32kui but does not help.
Where could be the problem?
June 21st, 2003, 05:27 AM
Did you try removing NAV this way: http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606?Open&src=&docid=1999082311591106&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl= ?
June 21st, 2003, 05:38 AM
No, I have not done that. I have used the norton 2003 uninstaller. Would that make a difference?
But what is causing this problem. I have disabled the nod32 service and disabled the startup link too. Yet I get this problem. So what else is running besides these 2? I cannot see anything in the taskmanager related to nod32. Or could it be one of those svchosts?
June 21st, 2003, 07:10 AM
By experience I can tell you, if you didn't uninstall NAV2003 like explain by Pieter_Arntz you may encounter problems.
Myself I had similar problem with NAV2002 and only after using the procedure from Symantec I could get rid of it.
Don't ask me what is causing this... :)
June 21st, 2003, 07:49 AM
The RNAV and RNIS utilities were developed for troubleshooting problems exactly like yours.
The normal uninstall is adequate in case you want to install a new version of NAV or reinstall the same, but hardly so, when you wish to install another AV.
June 21st, 2003, 08:52 AM
Just a word on AV's installed on new computers.
When you buy a shiny new computer today, chances are it comes loaded with a FREE 3 month LIC for some AV by say, Mc afee or Norton.
What some companies such as HP do is creat a DIR called HP
and in that DIR is another sub DIR witht he AV in it.
Mine was on my HP Laptop.
This is seperate from your C:/Programs DIR
June 21st, 2003, 08:55 AM
So what is the way out? Can I run RNAV2003 now, since the uninstaller has already been run? Or should I reinstall Norton and then run RNAV2003?
Thanks for the replies!!
June 21st, 2003, 09:05 AM
I would try that first, yes.
It should pick up any leftovers that way.
June 21st, 2003, 09:23 AM
And if you feel confident, you can regedit and search for all entries of Symantec or Norton
be carefull though if you are not experienced with manula registry editing ;)
I would run the cleaning program now and not trinstall Norton first.
June 22nd, 2003, 02:01 PM
I ran RNAV2003 (I had already run the norton uninstaller) and removed the registry entries, this made no difference. Then I reinstalled NAV2003 again, then ran RNAV2003, removed the registry entries and installed NOD32 v 2. This time it worked fine.
So problem was due to NAV not being unistalled fully. Thanks everybody for the guidance.
vBulletin® Copyright ©2000-2013, Jelsoft Enterprises Ltd.
Copyright ©2002 - 2013, Wilders Security Forums