Updates

[tragic]

Hi to all here, but have been lurker for sometime. This evening i purchased NOD32 after reading far too much about different AV's

Ok its installed with my username and password but when i go to try to update as i assume i must just after a installation of NOD. I get password incorrect. I can assure you i typed all that was required as received by email.

Any help would be nice.

Thanks

[Paul Wilders]

Welcome, tragic!

Did you by any change have had a V2 trial installed before installing your licensed version?

regards.

paul

[tragic]

Thanks for the welcome Paul,

in answer to your question "no" I have just scheduled an update for 21hours to see if that works but for the update now tab, i just get a incorrect password box.

Thanks

[tragic]

Well at 21 hours the update box appears and say i need new updates. I click on yes and nothing appears to happen.

I brought up NOD32 after and i see this:

http://www.imagestation.com/picture/sraid66/pb6aad711d0c379a0068c132d67adbbdd/fbe31d7e.jpg

Probably something so small but its eluding me. Been on NAV far too long

Thanks

[Paul Wilders]

You're welcome!

Sounds strange indeed. I can try to see if we can find the culprit, in case you feel like it. If so, drop me an email explaining your problem in short terms, and forward )or attach) the Eset email with your user name and license key as well.

Cordialement,

paul

[Paul Wilders]

Could you verify if another server is available: sun.uid0.sk?

regards.

paul

[tragic]

I have sent you an email as requested. Thats the server that says i have an incorrect password.?

Again thanks

[tragic]

Paul,

the event logs show this:

http://www.imagestation.com/picture/sraid66/p30ef554a1f35a274d637d6b8b633b9f0/fbe319f0.jpg

Thanks

[Paul Wilders]

{QUOTE-> quoting: tragic link=board=39;threadid=10506;start=0#msg68208 date=1056050777]
I have sent you an email as requested. <-QUOTE}

I'll check my inbox within a couple of minutes.

edit: Thanks for the last screen shot. Let's put this on hold for the moment.

regards.

paul

[tragic]

Ok,

when i now run the updates now, i get this:

http://www.imagestation.com/picture/sraid66/pc3f87842e20e690c389998ae4f5c2d41/fbe30dd2.jpg.orig.jpg

but when i click yes, my username appears with the password and it then says the password is incorrect.

Hope this helps Paul

[Paul Wilders]

tragic,

Please check your inbox - and drop me an (email) reply.

regards.

paul

[tragic]

Will do Paul,

many thanks

[Paul Wilders]

{QUOTE-> quoting: tragic link=board=39;threadid=10506;start=0#msg68229 date=1056053815]
Will do Paul <-QUOTE}

Good ;)

{QUOTE-> many thanks <-QUOTE}

That's why we're here for: (trying to) help and provide support ;)

regards.

paul

[tragic]

Just to say thanks, that worked. I have sent you an email but i want to say here, your support is no less that excellent

Again many thanks Paul

[Paul Wilders]

{QUOTE-> quoting: tragic link=board=39;threadid=10506;start=0#msg68250 date=1056057116]
Just to say thanks, that worked. <-QUOTE}

I just love it when all works out 8)

{QUOTE-> I have sent you an email but i want to say here, your support is no less that excellent <-QUOTE}

Thanks for the compliment. At times, we are able to help out - most of the times, Eset does ;)

{QUOTE-> Again many thanks Paul <-QUOTE}

Never mind; all that counts is: you being a satisfied NOD32 user. That's what's support is all about. Enjoy your new antivirus ;)

regards.

paul

[Kym]

I had the same problem with updates using the server name mentioned. I found that if I changed the server to www.eset.sk I had no more problems. Hope it helps.