AVG update delay for AVG Free users

[Pretender]

Update manager for free version hadn't picked this update (http://www.wilderssecurity.com/showthread.php?t=10465) up as of 7:45 pm Illinois, USA time so I downloaded from Grisoft:

http://www.grisoft.com/html/us_updt.php


- Thread was split off from the Update Alerts posting regarding a 06/18/03 AVG update - LWM

[LowWaterMark]

Yes, I've been trying every hour or so myself since I first saw this post and still no update. :(

I decide not to download the update file from the website, and to wait and see how long it is before they provide the automatic update to the AVG Free users. I think this is the first time, (since they only just recently separated the download sites for the pay and free users), that they've delayed releasing the virus updates to the AVG Free users. :-\

I'll split this portion of the thread off later and move it to the "other anti-virus software" forum so we can keep track of this issue through future updates as well.

[Nick]

Just checked again with the auto updater and it says that AVG is up to date. There's talk over at Spywareinfo.com about this. Someone posted that this update isn't for all versions, but it's for the free version? Some sort of confusion is definately going on.

http://www.spywareinfo.com/forums/index.php?act=ST&f=22&t=7020&s=15806c5e90751b4623e622de5548c2f1

[LowWaterMark]

Yes, the built-in updater in AVG Free 6.0 is still showing me as up to date with the defs from June 16th.

[Nick]

Well, I finally got the auto updater to download the newest update. All seems well now.

[Paul Wilders]

{QUOTE-> quoting: Nick link=board=24;threadid=10483;start=0#msg68080 date=1056011072]
Well, I finally got the auto updater to download the newest update. All seems well now.
<-QUOTE}

Thanks for keeping us posted, Nick ;)

regards.

paul

[Pretender]

Hope this isn't a sign of things to come?!? :o

[LowWaterMark]

{QUOTE-> quoting: Pretender link=board=24;threadid=10483;start=0#msg68258 date=1056061897]Hope this isn't a sign of things to come?!? :o
<-QUOTE}

Well, I guess we'll soon see. We can track it here and see if they always delay the release to the AVG Free users, or if this was just some kind of update server sync problem that they've now resolved.

[minacross]

it is available since 6/18 !!
http://www.pcqanda.com/dc/dcboard.php?az=show_topic&forum=2&topic_id=231219&mesg_id=231219&listing_type=search

[LowWaterMark]

{QUOTE-> quoting: minacross link=board=24;threadid=10483;start=0#msg68335 date=1056096016]it is available since 6/18 !!
http://www.pcqanda.com/dc/dcboard.php?az=show_topic&forum=2&topic_id=231219&mesg_id=231219&listing_type=search
<-QUOTE}

Hi minacross,

I've look at that thread, and I don't quite understand your point. Yes, I know the download was available via the full update file on the website right from the beginning, however, the built-in updater in AVG Free was not providing it until much later (the next day, in fact, for me).

People at SpywareInfo also confirmed this (see link above).

[minacross]

I mean that the update was available on both the US and the Czech site..
Just wondering if there is a bug in the update feature as a can not find the option to download the update from the US site (as it was before some recent update, when this option just disappeared !!)

[LowWaterMark]

{QUOTE-> quoting: minacross link=board=24;threadid=10483;start=0#msg68377 date=1056110255]Just wondering if there is a bug in the update feature as a can not find the option to download the update from the US site (as it was before some recent update, when this option just disappeared !!) <-QUOTE}

No, actually it's not a bug. Starting with the virus definition update released on May 27, and with every update released since then, AVG has included a small program with the download that is launch as part of the update process...

Quote from another forum (link) (http://www.dslreports.com/forum/remark,6957146~root=security,1~mode=flat):

{QUOTE-> The mechanics of this update were pretty interesting. I'd never seen an AVG update include an .exe file to perform a function not normally available from the built-in updater capabilities. You can see in the Tiny Trojan Trap activity window what it did (updating a flag to show FREE7 had run, setting the main updater URL and deleting the alternates). <-QUOTE}

That program's entire purpose is to remove from the registry the multiple sites from the built-in updater in AVG and replace them with just the one site allowing the AVG Free product to be updated (i.e. free.grisoft.cz). This allows the producers of AVG to separately release updates to their AVG Pro and Free users.

That's why we were talking about being concerned that this may be a sign of things to come. However, we do not know that Grisoft is planning to do this, it's just this change makes it possible. This last update was the first time there was any delay in providing the updates to the AVG Free users so there is no pattern here, just a possible concern.

[Nick]

{QUOTE-> quoting: LowWaterMark link=board=24;threadid=10483;start=0#msg68266 date=1056062983]
{QUOTE-> quoting: Pretender link=board=24;threadid=10483;start=0#msg68258 date=1056061897]Hope this isn't a sign of things to come?!? :o
<-QUOTE}

Well, I guess we'll soon see. We can track it here and see if they always delay the release to the AVG Free users, or if this was just some kind of update server sync problem that they've now resolved.
<-QUOTE}

I'll be sounding off on my experiences when the next update comes. I'm thinking it's just a one time problem they had this time. We are talking about an anti virus app, so a many hours delay is not really a satisfactory option. While the update was on the AVG site to download, not every person out there may feel comfortable updating that way.

In any event, we will find out after some more updates come out.

[Pretender]

There is another update today 6/24 that is available but not being picked up by my program yet. If you want to do a manual then you can go to:

http://www.grisoft.com/html/us_updt.php

- Removed the unique session ID from link - LWM

[LowWaterMark]

Yes, this looks like a pattern now to me...

That update has been available on the Grisoft website (http://www.grisoft.com/html/us_index.htm) for many hours, and apparantly AVG Pro users can get it via built-in updater. However, AVG Free's built-in updater is not seeing it yet.

I guess I can understand Grisoft's wish to provide better service to the people who've bought the product (AVG Pro), and to save bandwidth from the AVG Free users...

Let's see if we can establish the pattern of just how long it takes before they make it available to AVG Free users. Last time is was rather more than 12 hours. (I don't know the exact time because I eventually went to sleep and it was there in the morning.)

[Nick]

My auto updater doesn't see the new update yet.....

I'm going to bed, so that should keep me safe from the viruses for the time being. :)

[LowWaterMark]

Looks like it was about 20 hours or so from the first release of the update until it was available to the internal updater of the AVG6 Free product.

[Gnostic]

I have AVG Free on a desktop and a laptop. At 11:30 am EST, the laptop edition picked up the 6-24 update. As of 12:16 pm EST, the desktop program is still not picking it up. Shouldn't both programs have picked it up??? ??? Does anyone know what's going on?

Regards,

Gnostic 8)

[Gnostic]

Well.....as of 12:43 pm EST, my desktop program picked up the update. Perhaps their servers were overloaded?

Regards,

Gnostic 8)

[Pretender]

LowWaterMark, You were suppose to stay up until the update was available!!!! :o

Now there's another d602xrn7.bin and this one I get with update manager. :-\

[LowWaterMark]

{QUOTE-> quoting: Pretender link=board=24;threadid=10483;start=15#msg69520 date=1056580671]LowWaterMark, You were suppose to stay up until the update was available!!!! :o <-QUOTE}

Sorry!! I just got too tired to stay up clicking the update button over and over. ;D

{QUOTE-> Now there's another d602xrn7.bin and this one I get with update manager. :-\ <-QUOTE}

Yes, I got this new one right away, (well, as soon as I saw there was one available, about an hour ago.) Hmm, perhaps when it's an emergency update, (like this one for the new Sobig.E outbreak), they don't hold back any resources and get all the users protected as fast as possible.

[Nick]

I downloaded the 493 update earlier today and never got the 492 update. It took me awhile before I even realized that. As to why there was no delay for the 493 update, pehaps it was because there was already a delay for the 492 one and it was only a day later, they aren't delaying the auto updater for the free version anymore, they didn't want too much confusion by having 2 different updates, or any other number of reasons.

{QUOTE-> Hmm, perhaps when it's an emergency update, (like this one for the new Sobig.E outbreak), they don't hold back any resources and get all the users protected as fast as possible. <-QUOTE}


I'll give them a few more updates before I make a final decision. However, aren't all viruses an emergency? Yes, some are far more deadly than others, but are there any good viruses out there that warrant a 15+ hour delay?