View Full Version : Purchased NODv2
June 18th, 2003, 04:08 PM
Quick question ... I decided to go ahead and purchase NOD after trying the Beta. How long does the email with the user name and password take to arrive? I received the receipt for order but nothing else. Thanks.
June 18th, 2003, 04:11 PM
As far as i remember, i recieved mine within half an hour, or less
June 18th, 2003, 04:34 PM
I ordered mine via a reseller in the UK, and while the deal went smoothly eventually (an honest mixup) Paul waded in and sped things up (thanks Paul)
But I recieved mine in about half an hour too.
Be patient though, I'd give it until tomorrow before getting concerned.
June 18th, 2003, 04:39 PM
Thanks guys. I guess I was use to Boclean, Trojanhunter and RAV being instant confirmation. I guess it's that instant gratification thing ;D
June 18th, 2003, 04:43 PM
mine was within the hour... ;D
when it was ordered two years ago, man
time flies...... 8)
June 18th, 2003, 05:40 PM
Usually takes a day or so through a reseller (I'm one), as by the time we send off a request and with the time taken from our supplier, to their request from Eset, well you see the process...
Be patient, it will come ;D
June 19th, 2003, 07:36 AM
Seems to be variable. I purchased the other day (credit card, from USA). Charge confirm came in within the hour. Password etc. came about 5 hours later.
June 19th, 2003, 08:49 AM
All is well ... got up this morning and the license was waiting in my inbox. The install was a little strange though. I uninstalled the beta first and on reboot it ran scandisk (XP). It had to repair several files including my Outpost v2 log. Oh well NOD is running fine now. I have it paired with Boclean and Tauscan.
June 20th, 2003, 02:21 AM
should i be concerned ? i ordered over an hour ago and havent gotten a confirmation yet.
a couple of months back i emailed NOD for general terms and conditions but never got a reply.
i totally forgot about this ... :(
June 20th, 2003, 02:27 AM
I would give it a day before becoming concerned, due to variables such as dealer location, time differences, etc.
June 20th, 2003, 02:37 AM
i wasnt so much concerned about the pwd and login more that i havent gotten a confirmation of my order as of yet. afterall i keyed in my cc details on the nod site ...
i will give it some more time .. :-\
June 20th, 2003, 03:27 AM
ok now i am not so sure anymore ...
from the FAQ:
If you paid online then you will have been given a temporary Username/Password. With these you can download the version of NOD32...
nope, no temporary password no confirmation no nothing. i am in sydney and i ordered online from the australian site.
now i dont know what kind of business they run but i would really appreciate a summary of my order whether my CC has been billed and what not. :(
at the moment i am using the free upgrades from pc user..
i can understand that they might need to verify my personal details but is an automated form mailer asked too much.
call me old fashioned but i have nothing in hands only the knowledge that i have submitted my details including CC. what happened to them ? are they somewhere in limbo ??
June 20th, 2003, 04:29 AM
thank you mr bill :)
i feel much better now :)
all is good. an email to sales and a quick reply. my trust is restored !
June 20th, 2003, 04:37 AM
Glad to hear it was sorted. Thanks for posting a followup.
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